Cornerstone status is Operational

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Active Incidents

No active incidents

Recently Resolved Incidents

"Invalid Login Credentials” error on LAX SL4
Started 25 Aug 2025 13:13:14 (7 hours ago), resolved 25 Aug 2025 14:16:20 (6 hours ago)
Incident without Impact
Resolved
Uptime
Response Time

The CSOD team has identified that users were unable to log in to their production and stage environments and were receiving “Invalid Login Credentials” errors for LAX SL4. The CSOD team confirmed that the issue should now be resolved. The incident will be monitored for another 1h to ensure system stability.

Minor Issue - 504 Gateway Time Out error on Edge Import
Started 19 Aug 2025 02:29:38 (7 days ago), resolved 19 Aug 2025 02:29:38 (7 days ago)
Incident without Impact
Resolved
Response Time

The CSOD Technology Team observed an error "504 Gateway Time Out error" while accessing Edge Import affecting AU SL1 (AWS) swimlane. The problem observed at 5:41 pm Monday, Pacific Time (PT) and was resolved at 6:55 pm Monday, Pacific Time (PT). During this time, clients with portals on this swimlane may have experienced error while accessing the Edge Import.

Cornerstone Outage Survival Guide

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    Cornerstone Components

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    Cornerstone LAX-SL1

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    Cornerstone LAX-SL4

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    "Invalid Login Credentials” error on LAX SL4
    Started 25 Aug 2025 13:13:14 (7 hours ago), resolved 25 Aug 2025 14:16:20 (6 hours ago)
    Incident without Impact
    Resolved
    Uptime
    Response Time

    The CSOD team has identified that users were unable to log in to their production and stage environments and were receiving “Invalid Login Credentials” errors for LAX SL4. The CSOD team confirmed that the issue should now be resolved. The incident will be monitored for another 1h to ensure system stability.

    Response Time
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    "Invalid Login Credentials” error on LAX SL4
    Started 25 Aug 2025 13:13:14 (7 hours ago), resolved 25 Aug 2025 14:16:20 (6 hours ago)
    Incident without Impact
    Resolved
    Uptime
    Response Time

    The CSOD team has identified that users were unable to log in to their production and stage environments and were receiving “Invalid Login Credentials” errors for LAX SL4. The CSOD team confirmed that the issue should now be resolved. The incident will be monitored for another 1h to ensure system stability.

    Response Time
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    Cornerstone LAX-SL2

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    Cornerstone US RES (AWS)

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    Cornerstone LAX-SL3

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    Cornerstone AU SL1 (AWS)

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    Minor Issue - 504 Gateway Time Out error on Edge Import
    Started 19 Aug 2025 02:29:38 (7 days ago), resolved 19 Aug 2025 02:29:38 (7 days ago)
    Incident without Impact
    Resolved
    Response Time

    The CSOD Technology Team observed an error "504 Gateway Time Out error" while accessing Edge Import affecting AU SL1 (AWS) swimlane. The problem observed at 5:41 pm Monday, Pacific Time (PT) and was resolved at 6:55 pm Monday, Pacific Time (PT). During this time, clients with portals on this swimlane may have experienced error while accessing the Edge Import.

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    Cornerstone JP SL1 (AWS)

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    Cornerstone UK SL1 (AWS)

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    Cornerstone LHR-SL1

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    Cornerstone UK SL2 (AWS)

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    Cornerstone UK SL3 (AWS)

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    Cornerstone LHR-SL2

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    Cornerstone UK SL4 (AWS)

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    Cornerstone LHR-SL3

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    Cornerstone CDG SL1 (AWS)

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    Cornerstone CDG SL4 (AWS)

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    Cornerstone FRA SL1 (AWS)

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    Cornerstone US SL1 (AWS)

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    Cornerstone US SL2 (AWS)

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    Cornerstone US SL3 (AWS)

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    Cornerstone US SL5 (AWS)

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