Cornerstone Status

Resolved: After a period of monitoring with no recurrence of the issue, we consider this incident resolved.

Monitoring: Engineering has implemented an additional solution. Reporting functionality has returned to normal operations following the change. We will keep the status of this issue in Monitoring for a couple of hours to ensure there isn't a recurrence.

Investigating: It appears the issue has resurfaced, and CSOD technical teams are working to resolve it with top priority. More information will be shared as it becomes available.

Monitoring: We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.

Investigating: The UK SL2 swim lane is experiencing latency issues around Reporting 2.0. Clients with portals in this swim lane may experience delays or issues accessing Analytics reports in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Resolved: The issue has been resolved. The CSOD Technology Team observed a performance degradation affecting the CDG swimlanes. Clients with portals on these swimlanes may have experienced slow performance or intermittent errors while accessing the application.

Monitoring: This issue was mitigated, and SL performance is back to normal. We will continue to monitor before concluding that this incident is resolved.

Identified: This issue is mitigated for CDG SL4. We continue to work on a fix for CDG SL1.

Investigating: The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Resolved: The issue has been resolved. The CSOD Technology Team observed a performance degradation affecting the CDG swimlanes. Clients with portals on these swimlanes may have experienced slow performance or intermittent errors while accessing the application.

Monitoring: This issue was mitigated, and SL performance is back to normal. We will continue to monitor before concluding that this incident is resolved.

Identified: This issue is mitigated for CDG SL4. We continue to work on a fix for CDG SL1.

Investigating: The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Resolved: The Engineering Team has confirmed that Reporting 2.0 is now functioning as expected. This is successfully resolved.

Thank you for your patience and understanding!

Investigating: Users may experience an issue with Reporting 2.0 in the Production environment, where the report builder fails to load the available data fields, preventing users from creating new reports or modifying existing ones.

When users attempt to create a new report or edit an existing report, the report builder interface loads but does not display the available fields required to configure the report. As a result, users are unable to add or modify table columns, apply filters, or complete report configuration.