Cornerstone Status

Resolved: After a period of monitoring with no recurrence of the issue, we consider this incident resolved.

Monitoring: Engineering has implemented an additional solution. Reporting functionality has returned to normal operations following the change. We will keep the status of this issue in Monitoring for a couple of hours to ensure there isn't a recurrence.

Investigating: It appears the issue has resurfaced, and CSOD technical teams are working to resolve it with top priority. More information will be shared as it becomes available.

Monitoring: We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.

Investigating: The UK SL2 swim lane is experiencing latency issues around Reporting 2.0. Clients with portals in this swim lane may experience delays or issues accessing Analytics reports in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Monitoring: This issue was mitigated, and SL performance is back to normal. We will continue to monitor before concluding that this incident is resolved.

Identified: This issue is mitigated for CDG SL4. We continue to work on a fix for CDG SL1.

Investigating: The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Monitoring: This issue was mitigated, and SL performance is back to normal. We will continue to monitor before concluding that this incident is resolved.

Identified: This issue is mitigated for CDG SL4. We continue to work on a fix for CDG SL1.

Investigating: The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Resolved: After a period of monitoring and no reoccurence, this is resolved.

Monitoring: The latency issue with the EU (FRA) swimlane has been resolved. The Learner Home and other pages within the application should now be accessible. We are currently monitoring the environments to ensure continued stability.

Investigating: We are continuing to investigate this issue. Thank you for your continued patience.

Investigating: The EU (FRA) swimlane is currently experiencing latency issues affecting Learner Home. Clients with portals hosted in this swimlane may experience delays when accessing Learner Home and certain pages within the application.

This issue is our top priority, and our Engineering teams are actively working to identify the root cause and restore normal performance as soon as possible.

We will continue to monitor the situation and provide additional updates as they become available. Please check back periodically for the latest information.

Resolved: The CSOD Technology Team observed a performance degradation affecting this swimlane. After a period of monitoring we are considering the issue Resolved. The problem began at 7:46 AM Pacific Time and was resolved at 10:47 AM Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.

Monitoring: We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.

Investigating: We are continuing to actively investigate the latency issue and are treating this as a top priority. Our teams remain engaged and are working to identify the cause and restore normal performance as quickly as possible. We will continue to provide regular updates as our investigation progresses.

Investigating: Clients with portals hosted in this swimlane may experience slower response times when accessing certain areas of the application. We are currently investigating the issue.

Resolved: CSOD Technology Team observed delays in processing background or queued tasks on US SL3 swim lane including emails. The problem began on 09/30/2026 06:27 AM - PDT and was resolved on 09/30/2026 09:20 AM - PDT. During this time, background tasks may have taken longer than normal to complete.

Investigating: US SL3 swim lane is experiencing delays in processing background or queued tasks. During this time, background tasks, including email processing, may take longer than usual to complete. Resolving this issue is our top priority, and we are working to fix it as quickly as possible. Please check back periodically for updates, which will be posted as they become available.