Clearhaus Status
Real-time updates of Clearhaus issues and outages
Clearhaus status is Operational
Gateway API (gateway.clearhaus.com)
Lior Grossman
Maker of StatusSight
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Active Incidents
Since 2026-10-14 07:15 CEST, we have seen an increased rate of rejections on Visa credit and debit transactions (Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits. This concerns these transaction types only, not Visa credit cards or Visa debit cards. Unfortunately, we see the same underlying issue as we did yesterday, and we are in constant communication with Visa trying to resolve the issue fully.
Regular Visa authorizations, captures, refunds, and voids are unaffected, as are all Mastercard transactions. We are working with our upstream provider to investigate and will post an update when we know more.
Recently Resolved Incidents
Since 2026-10-13 08:16 CEST, we have seen an increased rate of rejections on Visa credit and debit transactions (Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits. This concerns these transaction types only, not Visa credit cards or Visa debit cards.
Regular Visa authorizations, captures, refunds and voids are unaffected, as are all Mastercard transactions. We are working with our upstream provider to investigate and will post an update when we know more.
Starting 2026-10-09T02:00Z we are experiencing intermittent connectivity issues towards our upstream provider for authorizations and voids (and Mastercard debits and debit refunds). Automatic failover and recovery is greatly alleviating the impact, but we have observed error rates of 0.75 % between 2026-10-09T02:00Z – 2026-10-09T07:00Z. We are investigating and reaching out to our upstream provider to resolve.
Captures and capture refunds and Visa debits and debit refunds are not impacted.
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Clearhaus Components
Clearhaus Websites
Clearhaus (clearhaus.com)
My Clearhaus (my.clearhaus.com)
Clearhaus Payment Processing APIs
Gateway API (gateway.clearhaus.com)
Starting 2026-10-09T02:00Z we are experiencing intermittent connectivity issues towards our upstream provider for authorizations and voids (and Mastercard debits and debit refunds). Automatic failover and recovery is greatly alleviating the impact, but we have observed error rates of 0.75 % between 2026-10-09T02:00Z – 2026-10-09T07:00Z. We are investigating and reaching out to our upstream provider to resolve.
Captures and capture refunds and Visa debits and debit refunds are not impacted.
Since 2026-10-13 08:16 CEST, we have seen an increased rate of rejections on Visa credit and debit transactions (Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits. This concerns these transaction types only, not Visa credit cards or Visa debit cards.
Regular Visa authorizations, captures, refunds and voids are unaffected, as are all Mastercard transactions. We are working with our upstream provider to investigate and will post an update when we know more.
Since 2026-10-14 07:15 CEST, we have seen an increased rate of rejections on Visa credit and debit transactions (Visa Direct OCT and AFT, sent via the /credits and /debits endpoints), including refunds of debits. This concerns these transaction types only, not Visa credit cards or Visa debit cards. Unfortunately, we see the same underlying issue as we did yesterday, and we are in constant communication with Visa trying to resolve the issue fully.
Regular Visa authorizations, captures, refunds, and voids are unaffected, as are all Mastercard transactions. We are working with our upstream provider to investigate and will post an update when we know more.