Axcient Status
Real-time updates of Axcient issues and outages
Axcient status is Minor Service Outage
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Axcient x360Cloud
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x360Cloud Management Portal (US)
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Microsoft 365 Backup (US)
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Microsoft 365 Backup (EU)
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Microsoft 365 Backup (CA)
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Active Incidents
x360Cloud Issue
Started 16 Dec 2025 11:52:28 (17 days ago), still ongoing
Major Incident
Monitoring
Microsoft 365 Backup (US)
Microsoft 365 Backup (EU)
Microsoft 365 Backup (CA)
We are currently experiencing an issue causing some Microsoft 365 OneDrive and SharePoint Backups to report a "Partial" status. This is due to a permissions issue related to Microsoft advisory SP1177145. If you are affected, please open a support ticket with the user's OneDrive URL for further guidance by our support team.
Recently Resolved Incidents
x360Cloud Issue
Started 29 Dec 2025 02:05:27 (4 days ago), resolved 29 Dec 2025 03:19:26 (4 days ago)
Major Incident
Resolved
x360Cloud Management Portal (US)
We have identified the root cause of the x360Cloud. x360Sync, x360Recover issue and are now expediting a solution.
x360Cloud Issue
Started 26 Dec 2025 01:19:52 (8 days ago), resolved 26 Dec 2025 16:03:37 (7 days ago)
Major Incident
Resolved
x360Cloud Management Portal (US)
We are investigating an issue with Axcient x360Cloud. x360Sync, x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
Axcient Outage Survival Guide
A step-by-step guide to help you survive a Axcient outage
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Axcient Components
Fri 26
Sat 27
Sun 28
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Thu 1
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Axcient x360Recover
Fri 26
Sat 27
Sun 28
Mon 29
Tue 30
Wed 31
Thu 1
now
x360Recover Cloud (US)
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Thu 1
now
x360Recover Cloud (EU)
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Thu 1
now
x360Recover Cloud (CA)
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Sat 27
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Mon 29
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Thu 1
now
Authentication Token Service
Fri 26
Sat 27
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Mon 29
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Thu 1
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Cloud Autoverify
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Cloud Key Management System
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License Portal
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Sun 28
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Partition API
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Sat 27
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Thu 1
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Salesforce Ticket Gateway
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Sat 27
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Tue 30
Wed 31
Thu 1
now
Axcient x360Recover Manager
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Sat 27
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Thu 1
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x360Recover Tunnel Services
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now
BRC Cloud Tunnel Services
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now
x360Recover Manager (BRC)
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Thu 1
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x360Recover Manager (Replibit & D2C)
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Email Notifications
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x360Recover Virtual Office (US)
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x360Recover Virtual Office (CA)
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x360Recover Virtual Office (EU)
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Axcient x360Cloud
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Sat 27
Sun 28
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Thu 1
now
x360Cloud Management Portal (US)
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Sat 27
Sun 28
Mon 29
Tue 30
Wed 31
Thu 1
now
x360Cloud Issue
Started 26 Dec 2025 01:19:52 (8 days ago), resolved 26 Dec 2025 16:03:37 (7 days ago)
Major Incident
Resolved
x360Cloud Management Portal (US)
We are investigating an issue with Axcient x360Cloud. x360Sync, x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
x360Cloud Issue
Started 29 Dec 2025 02:05:27 (4 days ago), resolved 29 Dec 2025 03:19:26 (4 days ago)
Major Incident
Resolved
x360Cloud Management Portal (US)
We have identified the root cause of the x360Cloud. x360Sync, x360Recover issue and are now expediting a solution.
x360Cloud Smart Search (US)
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Sat 27
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Microsoft 365 Backup (US)
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Sat 27
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Thu 1
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x360Cloud Issue
Started 16 Dec 2025 11:52:28 (17 days ago), still ongoing
Major Incident
Monitoring
Microsoft 365 Backup (US)
Microsoft 365 Backup (EU)
Microsoft 365 Backup (CA)
We are currently experiencing an issue causing some Microsoft 365 OneDrive and SharePoint Backups to report a "Partial" status. This is due to a permissions issue related to Microsoft advisory SP1177145. If you are affected, please open a support ticket with the user's OneDrive URL for further guidance by our support team.
Microsoft 365 Restore (US)
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Google Workspace Backup (US)
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Google Workspace Restore (US)
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x360Cloud Management Portal (EU)
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x360Cloud Smart Search (EU)
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Microsoft 365 Backup (EU)
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Sat 27
Sun 28
Mon 29
Tue 30
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Thu 1
now
x360Cloud Issue
Started 16 Dec 2025 11:52:28 (17 days ago), still ongoing
Major Incident
Monitoring
Microsoft 365 Backup (US)
Microsoft 365 Backup (EU)
Microsoft 365 Backup (CA)
We are currently experiencing an issue causing some Microsoft 365 OneDrive and SharePoint Backups to report a "Partial" status. This is due to a permissions issue related to Microsoft advisory SP1177145. If you are affected, please open a support ticket with the user's OneDrive URL for further guidance by our support team.
Microsoft 365 Restore (EU)
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Sat 27
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Wed 31
Thu 1
now
Google Workspace Backup (EU)
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Thu 1
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Google Workspace Restore (EU)
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x360Cloud Management Portal (CA)
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x360Cloud Smart Search (CA)
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Microsoft 365 Backup (CA)
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Sat 27
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now
x360Cloud Issue
Started 16 Dec 2025 11:52:28 (17 days ago), still ongoing
Major Incident
Monitoring
Microsoft 365 Backup (US)
Microsoft 365 Backup (EU)
Microsoft 365 Backup (CA)
We are currently experiencing an issue causing some Microsoft 365 OneDrive and SharePoint Backups to report a "Partial" status. This is due to a permissions issue related to Microsoft advisory SP1177145. If you are affected, please open a support ticket with the user's OneDrive URL for further guidance by our support team.
Microsoft 365 Restore (CA)
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Wed 31
Thu 1
now
Google Workspace Backup (CA)
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Google Workspace Restore (CA)
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Axcient x360Portal
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Support Ticketing
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Axcient Marketing Portal
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Axcient Invoicing and Payments
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Training & eLearning
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Authentication
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Dashboard
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Axcient x360Sync
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x360Sync Web (US)
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x360Sync Data Transfer (US)
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x360Sync Collaborative Web Editing (US)
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x360Sync Web Preview (US)
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x360Sync Web (EU)
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x360Sync Data Transfer (EU)
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x360Sync Collaborative Web Editing (EU)
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x360Sync Web Preview (EU)
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x360Sync Web (CA)
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x360Sync Data Transfer (CA)
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x360Sync Collaborative Web Editing (CA)
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x360Sync Web Preview (CA)
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x360Sync Private Cloud Web Preview
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x360Sync Private Cloud Collaborative Web Editing
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x360Sync Licensing Service
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Axcient Backup for Files
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Backup for Files Offsite Replication
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Backup Portal
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Axcient Cloud Services
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BDR for ShadowProtect Next-gen Cloud Replication
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BDR for ShadowProtect Cloud Backup (Legacy)
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BDR for Veeam
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BDR for Quest
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Axcient Help Center
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support.axcient.com
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help.axcient.com
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axcient.com/enduser-documentation
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Axcient Business Recovery Cloud (BRC)
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BRC Offsite Replication (US)
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BRC Cloud Virtual Office (US)
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BRC Offsite Replication (CA)
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BRC Cloud Virtual Office (CA)
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File & Folder Recovery
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