Atlassian Developer Status

Resolved: On 01st Oct 2026, between 01:00 UTC and 07:25 UTC, users may have seen missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected. We have now implemented a fix and and services have been restored to normal operation for affected customers. The impact to support tickets with missing SLA component and delayed notifications have also confirmed recovery.

Note: For Bitbucket customers, if there was any scheduled pipelines that did not run during the incident window, you may wait for the next scheduled execution or trigger them manually.

Identified: Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.

There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.

Identified: Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.

Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.

Identified: Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.

Resolved: The issue impacting Marketplace app and version publishing in the Atlassian Marketplace has been resolved. The publishing and approval workflows are now fully restored, and all services are operating normally.

Root Cause: During scheduled maintenance over the weekend, the Marketplace app publishing workflow was impacted due to a service account permission issue that prevented automated ticket creation required for approvals. The necessary permissions have since been restored, and the app publishing and submission flows are now operating normally.

Impact Window: Start: 12:30 AM UTC (28 Sep 2026) End: 07:30 AM UTC (28 Sep 2026)

Next Steps for Affected Users: If you previously encountered a Version publish failed error, please retry publishing your app version now. If you continue to experience any issues, please reach out to our team at Developer and marketplace support https://developer.atlassian.com/support .

Thank you for your patience and understanding while we resolved this issue.

Investigating: Impact

Marketplace app publishing is failing for some users in the Marketplace console. Affected users may see a generic Version publish failed message when trying to make a new app or app version public. Dozens of app publish attempts have been affected.

Current Status

The team is working to restore the approval flow used by the Marketplace console and is validating the service after redeployment. The issue is being investigated alongside recent changes made in internal support services.

Next Steps

Next communication will be sent in 60 minutes, or sooner if there is a significant update.

Resolved: Update: Migration Postponed During our scheduled migration over the weekend, we encountered an unexpected issue and made the decision to roll back and postpone the transition at this time.

What you need to know

• Continue using the current portal: Please continue submitting tickets via https://developer.atlassian.com/support and managing existing ECOHELP tickets.

• No impact to active tickets or SLAs: All existing tickets remain active and uninterrupted in the current portal, and our support team is operating as usual.

• Rescheduled date: We are working through the root cause and will provide an updated migration timeline well in advance of our next attempt.

For more information: https://community.developer.atlassian.com/t/changes-to-developer-and-marketplace-support-new-platform-experience/102859

Thank you for your patience and understanding.

Investigating: We are currently experiencing an outage with our support infrastructure for Ecosystem Support (Developer and Marketplace Support) and services are temporarily unavailable. Our team is actively working on it and we expect services to be restored shortly.

Next update will be provided at 12:30 AM UTC.

Monitoring: Scheduled maintenance window from September 25 @ 5PM PST to Monday, September 28 @ 10AM, AEST Our support portal is moving to a new home. New ticket submissions and ticket access including comments via email will be unavailable during this window. Starting September 28, submit all requests at Atlassian Support and update your bookmarks.

https://community.developer.atlassian.com/t/changes-to-developer-and-marketplace-support-new-platform-experience/102859

Resolved: Update: Migration Postponed During our scheduled migration over the weekend, we encountered an unexpected issue and made the decision to roll back and postpone the transition at this time.

What you need to know

• Continue using the current portal: Please continue submitting tickets via https://developer.atlassian.com/support and managing existing ECOHELP tickets.

• No impact to active tickets or SLAs: All existing tickets remain active and uninterrupted in the current portal, and our support team is operating as usual.

• Rescheduled date: We are working through the root cause and will provide an updated migration timeline well in advance of our next attempt.

For more information: https://community.developer.atlassian.com/t/changes-to-developer-and-marketplace-support-new-platform-experience/102859

Thank you for your patience and understanding.

Investigating: We are currently experiencing an outage with our support infrastructure for Ecosystem Support (Developer and Marketplace Support) and services are temporarily unavailable. Our team is actively working on it and we expect services to be restored shortly.

Next update will be provided at 12:30 AM UTC.

Monitoring: Scheduled maintenance window from September 25 @ 5PM PST to Monday, September 28 @ 10AM, AEST Our support portal is moving to a new home. New ticket submissions and ticket access including comments via email will be unavailable during this window. Starting September 28, submit all requests at Atlassian Support and update your bookmarks.

https://community.developer.atlassian.com/t/changes-to-developer-and-marketplace-support-new-platform-experience/102859