Affinity Status

Identified: Affected customers may experience data freshness delays of up to 24 hours as we actively work on a full restore. The issue has been identified and our team has a fix scheduled for deployment during our upcoming maintenance window.

Investigating: We are currently investigating an issue impacting Affinity Analytics.

Monitoring: We are continuing to fine tune the Mailchimp integration request volumes in order to manage the throughput of the integration. All Mailchimp audience lists have been synced as of earlier today, however some customers may still experience delays going forward. We are continuing to work towards a permanent solution.

Monitoring: We have observed improvements in data being synced from and to Mailchimp. However, some customers may still be experiencing delays in their Mailchimp Audience Integration. The team continues to monitor and improve our workflows to improve the stability of our Mailchimp integration.

Monitoring: We have made a change to reduce request volumes which will mitigate this issue. Given the complexity of the change, we will me monitoring it through the weekend and will perform rigorous validation before re-enabling the Mailchimp Audience integration, which we expect to happen early next week.

We apologize for the inconvenience and will post another update as soon as we begin the production rollout or if the timeline changes.

Investigating: We’re currently investigating an issue with the Mailchimp Audience integration and, to protect stability, syncing is currently turned off. The team is implementing changes to reduce request volume and re-enable syncing as soon as validation completes. Audience updates from Affinity lists may not appear in Mailchimp while paused, but there is no data loss. We’ll post an update once the fix is validated and rollout begins.

Resolved: This incident has been resolved.

Identified: We continue to work on processing the replication backlog. We'll share a final update once full recovery is confirmed.

Identified: We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed.

Identified: All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data.

Identified: We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.

Resolved: This incident has been resolved.

Monitoring: fix has been deployed to resolve the issue and we are currently monitoring the system. Users will see a reduction in email syncing delays over the coming hours as the system processes the backlog.

Identified: We are currently experiencing email syncing delay, impacting Google credentials. Affected users may experience delays of up to 48 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.