Actionstep status is Operational

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Actionstep Canada

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Actionstep USA (East)

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Active Incidents

Multiple Feature Outages North America - 19 September 2025
Started 19 Sep 2025 17:45:51 (6 days ago), resolved 19 Sep 2025 19:24:42 (6 days ago)
Major Incident
Postmortem
Canada
USA (West)
USA (East)

Our team has identified an issue with Document Management in the Actionstep Practice Management platform that is resulting in a 403 forbidden error when attempting to manage documents. This is happening when editing, uploading, and generating documents.

Some customers are also experiencing issues using the Word add-in.

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available to reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.

Regards, Actionstep Support Team

Recently Resolved Incidents

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    Actionstep Components

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    Actionstep Login / Launchpad

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    Actionstep Canada

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    Multiple Feature Outages North America - 19 September 2025
    Started 19 Sep 2025 17:45:51 (6 days ago), resolved 19 Sep 2025 19:24:42 (6 days ago)
    Major Incident
    Postmortem
    Canada
    USA (West)
    USA (East)

    Our team has identified an issue with Document Management in the Actionstep Practice Management platform that is resulting in a 403 forbidden error when attempting to manage documents. This is happening when editing, uploading, and generating documents.

    Some customers are also experiencing issues using the Word add-in.

    Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

    We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

    In the meantime, our support team is available to reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.

    Regards, Actionstep Support Team

    Actionstep USA (West)

    Thu 18
    Fri 19
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    now
    Multiple Feature Outages North America - 19 September 2025
    Started 19 Sep 2025 17:45:51 (6 days ago), resolved 19 Sep 2025 19:24:42 (6 days ago)
    Major Incident
    Postmortem
    Canada
    USA (West)
    USA (East)

    Our team has identified an issue with Document Management in the Actionstep Practice Management platform that is resulting in a 403 forbidden error when attempting to manage documents. This is happening when editing, uploading, and generating documents.

    Some customers are also experiencing issues using the Word add-in.

    Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

    We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

    In the meantime, our support team is available to reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.

    Regards, Actionstep Support Team

    Actionstep USA (East)

    Thu 18
    Fri 19
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    now
    Multiple Feature Outages North America - 19 September 2025
    Started 19 Sep 2025 17:45:51 (6 days ago), resolved 19 Sep 2025 19:24:42 (6 days ago)
    Major Incident
    Postmortem
    Canada
    USA (West)
    USA (East)

    Our team has identified an issue with Document Management in the Actionstep Practice Management platform that is resulting in a 403 forbidden error when attempting to manage documents. This is happening when editing, uploading, and generating documents.

    Some customers are also experiencing issues using the Word add-in.

    Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

    We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

    In the meantime, our support team is available to reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.

    Regards, Actionstep Support Team

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