Zai Status
Real-time updates of Zai issues and outages
Zai status is Operational
Cards Payins
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Active Incidents
No active incidents
Recently Resolved Incidents
Overnight, we experienced a temporary issue with card tokenisation services of an upstream provider. This caused some card payments and card storage attempts to fail between 10:42pm Sunday 3 May and approximately 12:15am Monday 4 May.
The issue has now been resolved and services are operating normally. • You can safely retry any card card storage requests that were affected. • Our technical teams are currently verifying the status of payments processed during this incident and we’ll provide further guidance on next steps regarding payment retries as soon as possible.
We’re sorry for this disruption and appreciate your understanding.
Zai Outage Survival Guide
Zai Components
Zai Access Points & Integrations
Core / Supplementary Data APIs
PayTo API
Virtual Accounts & PayIDs API
Webhooks API
Asynchronous API
Hosted Card Capture (Assembly.js)
Tokenisation (PromisePay.js)
3D Secure (assembly-3ds2.js)
Zai Incoming Payments
Fast Payments (NPP) Payins
PayTo Payins
Zai Integration Tools
Cards Payins
Overnight, we experienced a temporary issue with card tokenisation services of an upstream provider. This caused some card payments and card storage attempts to fail between 10:42pm Sunday 3 May and approximately 12:15am Monday 4 May.
The issue has now been resolved and services are operating normally. • You can safely retry any card card storage requests that were affected. • Our technical teams are currently verifying the status of payments processed during this incident and we’ll provide further guidance on next steps regarding payment retries as soon as possible.
We’re sorry for this disruption and appreciate your understanding.