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Recently Resolved Incidents

Creating Email campaigns might currently not be available
Started 14 Nov 2024 10:40:36 (7 days ago), resolved 14 Nov 2024 12:02:50 (7 days ago)
Major Incident
Resolved
Campaign Messaging

Using the Email campaigns page to create, edit or schedule an email campaign might currently not be available.

14 Nov, 2024 - 10:30 [UTC].

We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.

The Yotpo Support Team.

Yotpo Outage Survival Guide

A step-by-step guide to help you survive a Yotpo outage
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    Yotpo Components

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    Yotpo Platform

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    Widgets (Pop-up, Rewards Page)
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    Creating Email campaigns might currently not be available
    Started 14 Nov 2024 10:40:36 (7 days ago), resolved 14 Nov 2024 12:02:50 (7 days ago)
    Major Incident
    Resolved
    Campaign Messaging

    Using the Email campaigns page to create, edit or schedule an email campaign might currently not be available.

    14 Nov, 2024 - 10:30 [UTC].

    We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.

    The Yotpo Support Team.

    Integrations
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    API
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    Widgets (Product Page Widget, Customer Portal)
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    Email Notifications
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    Yotpo Alternatives

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    Stamped.io Integrations

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    Meta & Facebook - Service Interruption
    Started 9 Jan 2023 17:32:37 (2 years ago), still ongoing
    Minor Incident
    Monitoring
    Integrations

    We will have a short-term interruption in service to our integrations with Facebook starting today. This is a result of a permissions issue being delayed in their product, and will have varied impact on the following Stamped features: Instagram Gallery, Social Push, Facebook Messenger Integration, Ads Center, and Smart Banner.

    What this means for your usage of these features during this period:

    • Smart Banners: Direct sharing on Facebook will not function however you can continue to use Manual Sharing
    • Ads Center, Facebook Messenger, and Social Push will be unavailable
    • Instagram Gallery:
      • My Posts, Tagged me, Mentioned me, Hashtags will be available for approval/rejection
      • Existing Instagram carousel and images will still be available (with media from the last successful sync)
      • New Instagram Media/syncing will not be available

    We anticipate Facebook will resolve this issue in 3-5 business days and will update once it is resolved. You will be required to reconnect your Facebook account after the issue is resolved.

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