Yotpo Status

Resolved: All affected services are now back to normal, including the Reviews endpoint, on-site widgets, Moderation, and the Email Status Dashboard.

Our engineering teams have successfully resolved the issue, and system performance has returned to expected levels. We will continue to closely monitor the situation to ensure full stability.

Thank you for your patience and understanding throughout this incident.

The Yotpo Support Team

Identified: Our teams have identified that the issue also impacts the Email Status Dashboard, which may fail to load any data. In addition, moderation and other related services could experience intermittent disruptions.

We continue to investigate the root cause and are working toward a full resolution. Further updates will be provided as soon as more information becomes available.

Thank you for your continued patience and understanding.

The Yotpo Support Team

Identified: Overall Description of the issue and Affected Services:

The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews.

Start Time: Oct 21, 2025 - 17:30 (UTC).

Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well.

We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.

The Yotpo Support Team

Resolved: The issue has been fully resolved, and all services are now operational and running normally. Our engineering teams are currently backfilling data that was delayed during the AWS outage to ensure full data consistency.

Thank you for your patience and understanding.

Monitoring: We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels.

While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete.

Thank you again for your patience and understanding as we work through this.

Monitoring: We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels.

While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete.

Thank you again for your patience and understanding as we work through this.

Monitoring: We are currently experiencing service disruptions across several features due to an ongoing AWS outage. Our engineering teams are actively working with AWS to restore full functionality.

Impacted Features:

Referrals & Points: Users may be unable to redeem points or complete referrals.

Reviews & UGC: You may experience latency or intermittent behavior when accessing the following services:

Email Template Editor Landing Page Template Editor Yotpo Shopify Embedded App Reviews Home Page Analytics Dashboard Post-Purchase Emails: Delays in sending due to backlog. Review Requests Dashboard: May display stale or outdated data.

We will provide further updates as new information becomes available.

Thank you for your continued patience and understanding.

Monitoring: Quick Update:

Due to the ongoing delay with AWS services, both our Referrals and Points features are currently down.

As a result, users may not be able to redeem points or complete referrals successfully at this time. Our team is actively monitoring the situation and working with AWS to get this resolved as quickly as possible.

We will keep you update as soon as we have further information or an ETA on resolution. Thank you for your patience and understanding.

Monitoring: Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.

As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.

We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.

Resolved: All affected services are now back to normal, including the Reviews endpoint, on-site widgets, Moderation, and the Email Status Dashboard.

Our engineering teams have successfully resolved the issue, and system performance has returned to expected levels. We will continue to closely monitor the situation to ensure full stability.

Thank you for your patience and understanding throughout this incident.

The Yotpo Support Team

Identified: Our teams have identified that the issue also impacts the Email Status Dashboard, which may fail to load any data. In addition, moderation and other related services could experience intermittent disruptions.

We continue to investigate the root cause and are working toward a full resolution. Further updates will be provided as soon as more information becomes available.

Thank you for your continued patience and understanding.

The Yotpo Support Team

Identified: Overall Description of the issue and Affected Services:

The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews.

Start Time: Oct 21, 2025 - 17:30 (UTC).

Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well.

We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.

The Yotpo Support Team

Resolved: The issue has been fully resolved, and all services are now operational and running normally. Our engineering teams are currently backfilling data that was delayed during the AWS outage to ensure full data consistency.

Thank you for your patience and understanding.

Monitoring: We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels.

While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete.

Thank you again for your patience and understanding as we work through this.

Monitoring: We are seeing significant improvements across our services as we continue to recover from the earlier AWS outage. Functionality within both our Loyalty & Referrals and Reviews products is steadily being restored, and many features are now performing close to normal levels.

While recovery is well underway, some areas may still experience intermittent issues or slower performance as systems fully stabilize. Our teams continue to actively monitor progress and work to try and provide complete restoration. We’ll share a more detailed update as soon as the recovery is complete.

Thank you again for your patience and understanding as we work through this.

Monitoring: We are currently experiencing service disruptions across several features due to an ongoing AWS outage. Our engineering teams are actively working with AWS to restore full functionality.

Impacted Features:

Referrals & Points: Users may be unable to redeem points or complete referrals.

Reviews & UGC: You may experience latency or intermittent behavior when accessing the following services:

Email Template Editor Landing Page Template Editor Yotpo Shopify Embedded App Reviews Home Page Analytics Dashboard Post-Purchase Emails: Delays in sending due to backlog. Review Requests Dashboard: May display stale or outdated data.

We will provide further updates as new information becomes available.

Thank you for your continued patience and understanding.

Monitoring: Quick Update:

Due to the ongoing delay with AWS services, both our Referrals and Points features are currently down.

As a result, users may not be able to redeem points or complete referrals successfully at this time. Our team is actively monitoring the situation and working with AWS to get this resolved as quickly as possible.

We will keep you update as soon as we have further information or an ETA on resolution. Thank you for your patience and understanding.

Monitoring: Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.

As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.

We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.