Yotpo status is Operational

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API
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Widgets, Batch requests, JS & CSS
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Active Incidents

No active incidents

Recently Resolved Incidents

Yotpo Service Degradation
Started 21 Oct 2025 19:42:19 (5 days ago), resolved 21 Oct 2025 21:03:22 (4 days ago)
Minor Incident
Resolved
API
Widgets, Batch requests, JS & CSS

Overall Description of the issue and Affected Services:

The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews.

Start Time: Oct 21, 2025 - 17:30 (UTC).

Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well.

We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.

The Yotpo Support Team

Global Outage due to AWS
Started 20 Oct 2025 17:49:59 (6 days ago), resolved 21 Oct 2025 12:31:59 (5 days ago)
Major Incident
Resolved
API
API

Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.

As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.

We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.

Yotpo Outage Survival Guide

A step-by-step guide to help you survive a Yotpo outage
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    Yotpo Components

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    Yotpo Platform

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    Yotpo Admin
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    API integration with Yotpo
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    Yotpo Reviews and UGC

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    Yotpo Service Degradation
    Started 21 Oct 2025 19:42:19 (5 days ago), resolved 21 Oct 2025 21:03:22 (4 days ago)
    Minor Incident
    Resolved
    API
    Widgets, Batch requests, JS & CSS

    Overall Description of the issue and Affected Services:

    The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews.

    Start Time: Oct 21, 2025 - 17:30 (UTC).

    Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well.

    We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.

    If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.

    The Yotpo Support Team

    Global Outage due to AWS
    Started 20 Oct 2025 17:49:59 (6 days ago), resolved 21 Oct 2025 12:31:59 (5 days ago)
    Major Incident
    Resolved
    API
    API

    Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.

    As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.

    We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.

    Widgets, Batch requests, JS & CSS
    Sun 19
    Mon 20
    Tue 21
    Wed 22
    Thu 23
    Fri 24
    Sat 25
    now
    Yotpo Service Degradation
    Started 21 Oct 2025 19:42:19 (5 days ago), resolved 21 Oct 2025 21:03:22 (4 days ago)
    Minor Incident
    Resolved
    API
    Widgets, Batch requests, JS & CSS

    Overall Description of the issue and Affected Services:

    The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews.

    Start Time: Oct 21, 2025 - 17:30 (UTC).

    Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well.

    We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.

    If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.

    The Yotpo Support Team

    Database
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    Yotpo Loyalty & Referrals

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    Data Center
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    API
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    Global Outage due to AWS
    Started 20 Oct 2025 17:49:59 (6 days ago), resolved 21 Oct 2025 12:31:59 (5 days ago)
    Major Incident
    Resolved
    API
    API

    Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.

    As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.

    We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.

    Widgets (Pop-up, Rewards Page)
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    Database
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    Yotpo SMS & Email Marketing

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    SMS Delivery
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    MMS Delivery
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    Email Delivery
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    Automated Messaging
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    Integrations
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    Yotpo Admin

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    Yotpo Subscriptions

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    Yotpo API

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    Yotpo Widgets (Product Page Widget, Customer Portal)

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    Yotpo Email Notifications

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