
Yotpo Status
Real-time updates of Yotpo issues and outages
Yotpo status is Operational
API
Widgets, Batch requests, JS & CSS
API
Active Incidents
No active incidents
Recently Resolved Incidents
Overall Description of the issue and Affected Services:
The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews.
Start Time: Oct 21, 2025 - 17:30 (UTC).
Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well.
We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.
If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.
The Yotpo Support Team
Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.
As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.
We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.
Yotpo Outage Survival Guide
Yotpo Components
Yotpo Platform
Yotpo Admin
API integration with Yotpo
Yotpo Reviews and UGC
Admin
API
Overall Description of the issue and Affected Services:
The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews.
Start Time: Oct 21, 2025 - 17:30 (UTC).
Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well.
We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.
If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.
The Yotpo Support Team
Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.
As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.
We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.
Widgets, Batch requests, JS & CSS
Overall Description of the issue and Affected Services:
The Yotpo endpoint for fetching reviews and the on-site widgets is experiencing issues with showing the reviews.
Start Time: Oct 21, 2025 - 17:30 (UTC).
Business Impact: The Yotpo endpoint for fetching reviews might have failed with a request timeout error and the onsite review widget is failing to show the reviews. Moderation and other related services may be affected as well.
We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.
If you have any further questions or concerns, please feel free to reach out to our Technical Support by submitting a Support case.
The Yotpo Support Team
Database
Yotpo Loyalty & Referrals
Data Center
Admin
API
Due to an AWS outage, all our products experienced service disruptions, and a planned update from our side was also delayed.
As a result, no events were ingested from Shopify and other vendors between 9:50 AM and 12:20 PM. This outage affected all event types, and we are actively working to ensure data completeness and minimize any potential data loss.
We're currently seeing strong signs of recovery, with the majority of requests now succeeding. Our R&D team is continuing to process the backlog of queued requests to fully restore system performance.