WalkMe US Status
Real-time updates of WalkMe US issues and outages
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Active Incidents
Microsoft Edge Bug Impacting Extensions
Started 22 Oct 2024 16:40:05 (30 days ago), still ongoing
Major Incident
Identified
Browser Extensions
Due to a bug introduced in the newest Microsoft Edge version, many browser extensions, including the WalkMe extension, may fail to work properly on Edge V+. As there is currently no status of the bug fix provided by Microsoft, WalkMe engineering has been able to determine the following workarounds to review with your IT team for an immediate solution.
- Unique Extension Deployment: WalkMe can provide a new extension (version 4.0.225) that can be mass-deployed by your IT team. Please reach out to WalkMe Support for assistance. The unique extension has the storage file integrated which allows the extension to access the necessary files.
- Reverting Edge Version: Revert to a previous version of Microsoft Edge, specifically version 128.
Please find a link to the Microsoft bug here: https://github.com/microsoft/MicrosoftEdge-Extensions/issues/179
Recently Resolved Incidents
No recent incidents
WalkMe US Outage Survival Guide
A step-by-step guide to help you survive a WalkMe US outage
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WalkMe US Components
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WalkMe US Admin Space
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WalkMe US Content Platform
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Microsoft Edge Bug Impacting Extensions
Started 22 Oct 2024 16:40:05 (30 days ago), still ongoing
Major Incident
Identified
Browser Extensions
Due to a bug introduced in the newest Microsoft Edge version, many browser extensions, including the WalkMe extension, may fail to work properly on Edge V+. As there is currently no status of the bug fix provided by Microsoft, WalkMe engineering has been able to determine the following workarounds to review with your IT team for an immediate solution.
- Unique Extension Deployment: WalkMe can provide a new extension (version 4.0.225) that can be mass-deployed by your IT team. Please reach out to WalkMe Support for assistance. The unique extension has the storage file integrated which allows the extension to access the necessary files.
- Reverting Edge Version: Revert to a previous version of Microsoft Edge, specifically version 128.
Please find a link to the Microsoft bug here: https://github.com/microsoft/MicrosoftEdge-Extensions/issues/179
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