Vindicia Status

Investigating: We are continuing to investigate this issue.

Investigating: Retain dashboard "Summary Analysis", "Submission Analysis" and "Captured Analysis Summary" tabs showing understated revenue for Submitted transactions for some merchants. Other functionality of the Dashboard is working as expected.

Our engineers are investigating the issue. We will update this trustpost once the issue has been corrected. We appreciate your patience.

If you have questions, please post a ticket at https://clientsupport.vindicia.com, or send email to support@vindicia.com.

Resolved: The issue has been now resolved and Portal 2.0 is now available.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Identified: We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Monitoring: Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Investigating: Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Monitoring: Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.

Investigating: Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience.

If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at support@vindicia.com.