Viedoc Status
Real-time updates of Viedoc issues and outages
Viedoc status is Partially Degraded Service
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Viedoc 4 - Europe
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Main portal (clinic/admin/designer)
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Viedoc 4 - US
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
Issues with randomization configuration approval and legacy medical coding tool on EU and US instances
Started 6 May 2026 09:48:12 (3 hours ago), still ongoing
Minor Incident
Identified
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
We are working on a fix for these issues.
Recently Resolved Incidents
No recent incidents
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Viedoc Components
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Viedoc 4 - Japan
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Main portal (clinic/admin/designer)
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Subject portal (ViedocMe)
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Application programming interface (API)
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Background processes (import/export/revisions/alerts/archive/disposal)
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Reporting tool (ViedocReports)
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Document management (ViedocTMF)
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Viedoc 4 - Europe
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Main portal (clinic/admin/designer)
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Issues with randomization configuration approval and legacy medical coding tool on EU and US instances
Started 6 May 2026 09:48:12 (3 hours ago), still ongoing
Minor Incident
Identified
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
We are working on a fix for these issues.
Subject portal (ViedocMe)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Application programming interface (API)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Background processes (import/export/revisions/alerts/archive/disposal)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Reporting tool (ViedocReports)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Document management (ViedocTMF)
Wed 29
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Fri 1
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now
Viedoc 4 - China
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Main portal (clinic/admin/designer)
Wed 29
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Tue 5
now
Subject portal (ViedocMe)
Wed 29
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Fri 1
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Mon 4
Tue 5
now
Application programming interface (API)
Wed 29
Thu 30
Fri 1
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Mon 4
Tue 5
now
Background processes (import/export/revisions/alerts/archive/disposal)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Reporting tool (ViedocReports)
Wed 29
Thu 30
Fri 1
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Sun 3
Mon 4
Tue 5
now
Document management (ViedocTMF)
Wed 29
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Fri 1
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Tue 5
now
Viedoc 4 - US
Wed 29
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Fri 1
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Main portal (clinic/admin/designer)
Wed 29
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Issues with randomization configuration approval and legacy medical coding tool on EU and US instances
Started 6 May 2026 09:48:12 (3 hours ago), still ongoing
Minor Incident
Identified
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
We are working on a fix for these issues.
Subject portal (ViedocMe)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Application programming interface (API)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Background processes (import/export/revisions/alerts/archive/disposal)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Reporting tool (ViedocReports)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Document management (ViedocTMF)
Wed 29
Thu 30
Fri 1
Sat 2
Sun 3
Mon 4
Tue 5
now
Viedoc 3 - Japan
Wed 29
Thu 30
Fri 1
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Sun 3
Mon 4
Tue 5
now
Viedoc 3 - Europe
Wed 29
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now
Viedoc Alternatives
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