Viedoc Status

Viedoc Status

Real-time updates of Viedoc issues and outages

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Viedoc status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Issues Generating the User Administration Log
Started 5 Dec 2025 12:25:48 (13 days ago), resolved 16 Dec 2025 15:18:09 (2 days ago)
Incident without Impact
Resolved
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)

The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

See all updates

Viedoc Outage Survival Guide

A step-by-step guide to help you survive a Viedoc outage
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    Viedoc Components

    Viedoc Status

    Viedoc

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    Viedoc 4 - Japan

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (13 days ago), resolved 16 Dec 2025 15:18:09 (2 days ago)
    Incident without Impact
    Resolved
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    See all updates
    Subject portal (ViedocMe)
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    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - Europe

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (13 days ago), resolved 16 Dec 2025 15:18:09 (2 days ago)
    Incident without Impact
    Resolved
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    See all updates
    Subject portal (ViedocMe)
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    now
    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    now
    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - China

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (13 days ago), resolved 16 Dec 2025 15:18:09 (2 days ago)
    Incident without Impact
    Resolved
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    See all updates
    Subject portal (ViedocMe)
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    now
    Application programming interface (API)
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    now
    Background processes (import/export/revisions/alerts/archive/disposal)
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    Sun 14
    Mon 15
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    Wed 17
    now
    Reporting tool (ViedocReports)
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    now
    Document management (ViedocTMF)
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    Viedoc 4 - US

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (13 days ago), resolved 16 Dec 2025 15:18:09 (2 days ago)
    Incident without Impact
    Resolved
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    See all updates
    Subject portal (ViedocMe)
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    Tue 16
    Wed 17
    now
    Application programming interface (API)
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    Tue 16
    Wed 17
    now
    Background processes (import/export/revisions/alerts/archive/disposal)
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    Mon 15
    Tue 16
    Wed 17
    now
    Reporting tool (ViedocReports)
    Thu 11
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    Sat 13
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    Mon 15
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    Wed 17
    now
    Document management (ViedocTMF)
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    now

    Viedoc 3 - Japan

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    Viedoc 3 - Europe

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