Viedoc Status

Viedoc Status

Real-time updates of Viedoc issues and outages

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Viedoc status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Delay in email delivery on US and EU instances
Started 1 Dec 2025 13:10:42 (3 days ago), resolved 2 Dec 2025 08:21:27 (2 days ago)
Minor Incident
Resolved
Background processes (import/export/revisions/alerts/archive/disposal)
Background processes (import/export/revisions/alerts/archive/disposal)

Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.

The incident is caused by a malfunction at one of our subprocessors.

See all updates

Viedoc Outage Survival Guide

A step-by-step guide to help you survive a Viedoc outage
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    Viedoc Components

    Viedoc Status

    Viedoc

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    Viedoc 4 - Japan

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    Subject portal (ViedocMe)
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    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - Europe

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    Subject portal (ViedocMe)
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    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Delay in email delivery on US and EU instances
    Started 1 Dec 2025 13:10:42 (3 days ago), resolved 2 Dec 2025 08:21:27 (2 days ago)
    Minor Incident
    Resolved
    Background processes (import/export/revisions/alerts/archive/disposal)
    Background processes (import/export/revisions/alerts/archive/disposal)

    Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.

    The incident is caused by a malfunction at one of our subprocessors.

    See all updates
    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - China

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    Subject portal (ViedocMe)
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    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - US

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    Main portal (clinic/admin/designer)
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    Subject portal (ViedocMe)
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    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Delay in email delivery on US and EU instances
    Started 1 Dec 2025 13:10:42 (3 days ago), resolved 2 Dec 2025 08:21:27 (2 days ago)
    Minor Incident
    Resolved
    Background processes (import/export/revisions/alerts/archive/disposal)
    Background processes (import/export/revisions/alerts/archive/disposal)

    Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.

    The incident is caused by a malfunction at one of our subprocessors.

    See all updates
    Reporting tool (ViedocReports)
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    Sat 29
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    now
    Document management (ViedocTMF)
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    Viedoc 3 - Japan

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    Viedoc 3 - Europe

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