Viedoc Status
Real-time updates of Viedoc issues and outages
Viedoc status is Operational
Background processes (import/export/revisions/alerts/archive/disposal)
You're checking on Viedoc - but is your own site converting?
Outages aren't the only thing that costs you visitors.
Get a visual audit that shows exactly where your site loses conversions.
Free, takes 2 minutes.
Active Incidents
No active incidents
Recently Resolved Incidents
Email alerts triggered by EDC actions in Viedoc have been failing intermittently on the EU production instance during the following time windows:
Monday, August 31, 11:02–17:25 CEST Thursday, September 3, 13:31 CEST – Friday, September 4, 22:07 CEST
Most emails are being sent as expected, but a subset are delayed or, in some cases, not delivered at all. No other instances are affected. We are actively investigating and will post updates as more information becomes available.
Viedoc Outage Survival Guide
Viedoc Components
Viedoc 4 - Japan
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Reporting tool (ViedocReports)
Document management (ViedocTMF)
Viedoc 4 - Europe
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Email alerts triggered by EDC actions in Viedoc have been failing intermittently on the EU production instance during the following time windows:
Monday, August 31, 11:02–17:25 CEST Thursday, September 3, 13:31 CEST – Friday, September 4, 22:07 CEST
Most emails are being sent as expected, but a subset are delayed or, in some cases, not delivered at all. No other instances are affected. We are actively investigating and will post updates as more information becomes available.