Viedoc Status
Real-time updates of Viedoc issues and outages
Viedoc status is Operational
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Main portal (clinic/admin/designer)
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Main portal (clinic/admin/designer)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Issues with randomization configuration approval and legacy medical coding tool on EU and US instances
Started 6 May 2026 09:48:12 (12 days ago), resolved 11 May 2026 09:54:52 (7 days ago)
Minor Incident
Resolved
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
We are working on a fix for these issues.
Viedoc Outage Survival Guide
A step-by-step guide to help you survive a Viedoc outage
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Viedoc Components
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Viedoc 4 - Japan
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Main portal (clinic/admin/designer)
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Subject portal (ViedocMe)
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Application programming interface (API)
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Background processes (import/export/revisions/alerts/archive/disposal)
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Reporting tool (ViedocReports)
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Document management (ViedocTMF)
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Viedoc 4 - Europe
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Main portal (clinic/admin/designer)
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Issues with randomization configuration approval and legacy medical coding tool on EU and US instances
Started 6 May 2026 09:48:12 (12 days ago), resolved 11 May 2026 09:54:52 (7 days ago)
Minor Incident
Resolved
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
We are working on a fix for these issues.
Subject portal (ViedocMe)
Mon 11
Tue 12
Wed 13
Thu 14
Fri 15
Sat 16
Sun 17
now
Application programming interface (API)
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Tue 12
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now
Background processes (import/export/revisions/alerts/archive/disposal)
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Tue 12
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now
Reporting tool (ViedocReports)
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now
Document management (ViedocTMF)
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Viedoc 4 - China
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Main portal (clinic/admin/designer)
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now
Subject portal (ViedocMe)
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now
Application programming interface (API)
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now
Background processes (import/export/revisions/alerts/archive/disposal)
Mon 11
Tue 12
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Sun 17
now
Reporting tool (ViedocReports)
Mon 11
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Sun 17
now
Document management (ViedocTMF)
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now
Viedoc 4 - US
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Main portal (clinic/admin/designer)
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now
Issues with randomization configuration approval and legacy medical coding tool on EU and US instances
Started 6 May 2026 09:48:12 (12 days ago), resolved 11 May 2026 09:54:52 (7 days ago)
Minor Incident
Resolved
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
After the Viedoc 4.94 release, the following issues affect the EU and US training and production instances:
- Users cannot approve randomization configurations in Viedoc Admin when kit allocation is not used. Randomization and kit allocation in Viedoc Clinic are not affected.
- WHO Drug dictionary terms are not loading as expected in the legacy medical coding tool. The new medical coding tool is not affected.
We are working on a fix for these issues.
Subject portal (ViedocMe)
Mon 11
Tue 12
Wed 13
Thu 14
Fri 15
Sat 16
Sun 17
now
Application programming interface (API)
Mon 11
Tue 12
Wed 13
Thu 14
Fri 15
Sat 16
Sun 17
now
Background processes (import/export/revisions/alerts/archive/disposal)
Mon 11
Tue 12
Wed 13
Thu 14
Fri 15
Sat 16
Sun 17
now
Reporting tool (ViedocReports)
Mon 11
Tue 12
Wed 13
Thu 14
Fri 15
Sat 16
Sun 17
now
Document management (ViedocTMF)
Mon 11
Tue 12
Wed 13
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Fri 15
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Sun 17
now
Viedoc 3 - Europe
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Viedoc 3 - Japan
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Viedoc Alternatives
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