Viedoc Status
Real-time updates of Viedoc issues and outages
Viedoc status is Partially Degraded Service
Viedoc 4 - Europe
Background processes (import/export/revisions/alerts/archive/disposal)
Viedoc 4 - US
Background processes (import/export/revisions/alerts/archive/disposal)
Active Incidents
Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.
The incident is caused by a malfunction at one of our subprocessors.
Recently Resolved Incidents
Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal.
All emails triggered during the affected period have been queued and will be delivered.
The incident was caused by a malfunction at one of our subprocessors.
Viedoc Outage Survival Guide
Viedoc Components
Viedoc 4 - Japan
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Reporting tool (ViedocReports)
Document management (ViedocTMF)
Viedoc 4 - Europe
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal.
All emails triggered during the affected period have been queued and will be delivered.
The incident was caused by a malfunction at one of our subprocessors.
Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.
The incident is caused by a malfunction at one of our subprocessors.
Reporting tool (ViedocReports)
Document management (ViedocTMF)
Viedoc 4 - China
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Reporting tool (ViedocReports)
Document management (ViedocTMF)
Viedoc 4 - US
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.
The incident is caused by a malfunction at one of our subprocessors.