Viedoc Status
Real-time updates of Viedoc issues and outages
Viedoc status is Operational
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Background processes (import/export/revisions/alerts/archive/disposal)
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Active Incidents
No active incidents
Recently Resolved Incidents
Delay in email delivery on EU instances
Started 25 Nov 2025 13:31:46 (4 days ago), resolved 26 Nov 2025 09:08:04 (3 days ago)
Minor Incident
Resolved
Background processes (import/export/revisions/alerts/archive/disposal)
Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal.
All emails triggered during the affected period have been queued and will be delivered.
The incident was caused by a malfunction at one of our subprocessors.
Viedoc Outage Survival Guide
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Viedoc Components
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Viedoc 4 - Japan
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Main portal (clinic/admin/designer)
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Subject portal (ViedocMe)
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Application programming interface (API)
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Background processes (import/export/revisions/alerts/archive/disposal)
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Reporting tool (ViedocReports)
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Document management (ViedocTMF)
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Viedoc 4 - Europe
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Main portal (clinic/admin/designer)
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Subject portal (ViedocMe)
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Application programming interface (API)
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Background processes (import/export/revisions/alerts/archive/disposal)
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Delay in email delivery on EU instances
Started 25 Nov 2025 13:31:46 (4 days ago), resolved 26 Nov 2025 09:08:04 (3 days ago)
Minor Incident
Resolved
Background processes (import/export/revisions/alerts/archive/disposal)
Between 13:22 CET and 14:12 CET on 25 November 2025, Viedoc did not send any emails from the EU training and production instance due to a service disruption. The issue was identified and fully resolved at 14:12 CET, after which email processing resumed as normal.
All emails triggered during the affected period have been queued and will be delivered.
The incident was caused by a malfunction at one of our subprocessors.
Reporting tool (ViedocReports)
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Document management (ViedocTMF)
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Viedoc 4 - China
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Main portal (clinic/admin/designer)
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Subject portal (ViedocMe)
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now
Application programming interface (API)
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Background processes (import/export/revisions/alerts/archive/disposal)
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Reporting tool (ViedocReports)
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Document management (ViedocTMF)
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Viedoc 4 - US
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Main portal (clinic/admin/designer)
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Subject portal (ViedocMe)
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Application programming interface (API)
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Background processes (import/export/revisions/alerts/archive/disposal)
Sat 22
Sun 23
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now
Reporting tool (ViedocReports)
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now
Document management (ViedocTMF)
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Viedoc 3 - Japan
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Viedoc 3 - Europe
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