Viedoc Status
Real-time updates of Viedoc issues and outages
Viedoc status is Operational
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
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Active Incidents
After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared.
The issue is occurring on the EU and US training and production instances. Investigation is ongoing.
Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.
Recently Resolved Incidents
No recent incidents
Viedoc Outage Survival Guide
Viedoc Components
Viedoc 4 - Japan
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Reporting tool (ViedocReports)
Document management (ViedocTMF)
Viedoc 4 - Europe
Main portal (clinic/admin/designer)
After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared.
The issue is occurring on the EU and US training and production instances. Investigation is ongoing.
Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Reporting tool (ViedocReports)
Document management (ViedocTMF)
Viedoc 4 - China
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Reporting tool (ViedocReports)
Document management (ViedocTMF)
Viedoc 4 - US
Main portal (clinic/admin/designer)
After the Viedoc 4.95 release, when a revision is applied to a form containing a repeating item group, and a user upgrades the form from the landing page, data previously entered in the repeating item group is cleared.
The issue is occurring on the EU and US training and production instances. Investigation is ongoing.
Until further information is known, we advise all customers to refrain from applying revisions requiring form upgrades on forms containing repeating item groups.