Viedoc Status

Viedoc Status

Real-time updates of Viedoc issues and outages

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Viedoc status is Operational

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Active Incidents

Issues Generating the User Administration Log
Started 5 Dec 2025 12:25:48 (1 day ago), still ongoing
Incident without Impact
Identified
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)

The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

Recently Resolved Incidents

Delay in email delivery on US and EU instances
Started 1 Dec 2025 13:10:42 (5 days ago), resolved 2 Dec 2025 08:21:27 (5 days ago)
Minor Incident
Resolved
Background processes (import/export/revisions/alerts/archive/disposal)
Background processes (import/export/revisions/alerts/archive/disposal)

Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.

The incident is caused by a malfunction at one of our subprocessors.

See all updates

Viedoc Outage Survival Guide

A step-by-step guide to help you survive a Viedoc outage
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    Viedoc Components

    Viedoc Status

    Viedoc

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    Viedoc 4 - Japan

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (1 day ago), still ongoing
    Incident without Impact
    Identified
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    Subject portal (ViedocMe)
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    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - Europe

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (1 day ago), still ongoing
    Incident without Impact
    Identified
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    Subject portal (ViedocMe)
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    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Delay in email delivery on US and EU instances
    Started 1 Dec 2025 13:10:42 (5 days ago), resolved 2 Dec 2025 08:21:27 (5 days ago)
    Minor Incident
    Resolved
    Background processes (import/export/revisions/alerts/archive/disposal)
    Background processes (import/export/revisions/alerts/archive/disposal)

    Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.

    The incident is caused by a malfunction at one of our subprocessors.

    See all updates
    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - China

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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (1 day ago), still ongoing
    Incident without Impact
    Identified
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    Subject portal (ViedocMe)
    Sat 29
    Sun 30
    Mon 1
    Tue 2
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    now
    Application programming interface (API)
    Sat 29
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    now
    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - US

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (1 day ago), still ongoing
    Incident without Impact
    Identified
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    Subject portal (ViedocMe)
    Sat 29
    Sun 30
    Mon 1
    Tue 2
    Wed 3
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    Fri 5
    now
    Application programming interface (API)
    Sat 29
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    now
    Background processes (import/export/revisions/alerts/archive/disposal)
    Sat 29
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    now
    Delay in email delivery on US and EU instances
    Started 1 Dec 2025 13:10:42 (5 days ago), resolved 2 Dec 2025 08:21:27 (5 days ago)
    Minor Incident
    Resolved
    Background processes (import/export/revisions/alerts/archive/disposal)
    Background processes (import/export/revisions/alerts/archive/disposal)

    Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered.

    The incident is caused by a malfunction at one of our subprocessors.

    See all updates
    Reporting tool (ViedocReports)
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    now
    Document management (ViedocTMF)
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    now

    Viedoc 3 - Japan

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    Fri 5
    now

    Viedoc 3 - Europe

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    now

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