Viedoc Status

Viedoc Status

Real-time updates of Viedoc issues and outages

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Viedoc status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Issues Generating the User Administration Log
Started 5 Dec 2025 12:25:48 (18 days ago), resolved 16 Dec 2025 15:18:09 (7 days ago)
Incident without Impact
Resolved
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)
Main portal (clinic/admin/designer)

The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

See all updates

Viedoc Outage Survival Guide

A step-by-step guide to help you survive a Viedoc outage
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    Viedoc Components

    Viedoc Status

    Viedoc

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    Viedoc 4 - Japan

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (18 days ago), resolved 16 Dec 2025 15:18:09 (7 days ago)
    Incident without Impact
    Resolved
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    See all updates
    Subject portal (ViedocMe)
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    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - Europe

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (18 days ago), resolved 16 Dec 2025 15:18:09 (7 days ago)
    Incident without Impact
    Resolved
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    See all updates
    Subject portal (ViedocMe)
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    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - China

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (18 days ago), resolved 16 Dec 2025 15:18:09 (7 days ago)
    Incident without Impact
    Resolved
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    See all updates
    Subject portal (ViedocMe)
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    now
    Application programming interface (API)
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    Background processes (import/export/revisions/alerts/archive/disposal)
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    Reporting tool (ViedocReports)
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    Document management (ViedocTMF)
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    Viedoc 4 - US

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    Main portal (clinic/admin/designer)
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    Issues Generating the User Administration Log
    Started 5 Dec 2025 12:25:48 (18 days ago), resolved 16 Dec 2025 15:18:09 (7 days ago)
    Incident without Impact
    Resolved
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)
    Main portal (clinic/admin/designer)

    The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.

    See all updates
    Subject portal (ViedocMe)
    Tue 16
    Wed 17
    Thu 18
    Fri 19
    Sat 20
    Sun 21
    Mon 22
    now
    Application programming interface (API)
    Tue 16
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    now
    Background processes (import/export/revisions/alerts/archive/disposal)
    Tue 16
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    Fri 19
    Sat 20
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    Mon 22
    now
    Reporting tool (ViedocReports)
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    now
    Document management (ViedocTMF)
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    now

    Viedoc 3 - Japan

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    Viedoc 3 - Europe

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