Viedoc Status
Real-time updates of Viedoc issues and outages
Viedoc status is Operational
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Main portal (clinic/admin/designer)
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Active Incidents
No active incidents
Recently Resolved Incidents
Sporadic email failures on EU production server
Started 2 Sep 2025 13:56:01 (2 days ago), resolved 3 Sep 2025 14:27:16 (1 day ago)
Incident without Impact
Resolved
Main portal (clinic/admin/designer)
Emails triggered from EDC actions in Viedoc has been failing sporadically on the EU production instance since approximately 9AM CEST 2025-09-02. No other instances are affected. Investigations are ongoing.
Viedoc Outage Survival Guide
A step-by-step guide to help you survive a Viedoc outage
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Viedoc Components
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Viedoc 4 - Japan
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Main portal (clinic/admin/designer)
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Subject portal (ViedocMe)
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Application programming interface (API)
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Background processes (import/export/revisions/alerts/archive/disposal)
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Reporting tool (ViedocReports)
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Document management (ViedocTMF)
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Viedoc 4 - Europe
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Main portal (clinic/admin/designer)
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Sporadic email failures on EU production server
Started 2 Sep 2025 13:56:01 (2 days ago), resolved 3 Sep 2025 14:27:16 (1 day ago)
Incident without Impact
Resolved
Main portal (clinic/admin/designer)
Emails triggered from EDC actions in Viedoc has been failing sporadically on the EU production instance since approximately 9AM CEST 2025-09-02. No other instances are affected. Investigations are ongoing.
Subject portal (ViedocMe)
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Sun 31
Mon 1
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now
Application programming interface (API)
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Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Background processes (import/export/revisions/alerts/archive/disposal)
Fri 29
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Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Reporting tool (ViedocReports)
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Sun 31
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Thu 4
now
Document management (ViedocTMF)
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Sun 31
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now
Viedoc 4 - China
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Main portal (clinic/admin/designer)
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now
Subject portal (ViedocMe)
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Sun 31
Mon 1
Tue 2
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now
Application programming interface (API)
Fri 29
Sat 30
Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Background processes (import/export/revisions/alerts/archive/disposal)
Fri 29
Sat 30
Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Reporting tool (ViedocReports)
Fri 29
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Sun 31
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Thu 4
now
Document management (ViedocTMF)
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now
Viedoc 4 - US
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Main portal (clinic/admin/designer)
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now
Subject portal (ViedocMe)
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Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Application programming interface (API)
Fri 29
Sat 30
Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Background processes (import/export/revisions/alerts/archive/disposal)
Fri 29
Sat 30
Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Reporting tool (ViedocReports)
Fri 29
Sat 30
Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Document management (ViedocTMF)
Fri 29
Sat 30
Sun 31
Mon 1
Tue 2
Wed 3
Thu 4
now
Viedoc 3 - Japan
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Viedoc 3 - Europe
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