Viedoc Status
Real-time updates of Viedoc issues and outages
Viedoc status is Partially Degraded Service
Viedoc 4 - Europe
Background processes (import/export/revisions/alerts/archive/disposal)
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Active Incidents
Email alerts triggered by EDC actions in Viedoc have been failing intermittently on the EU production instance during the following time windows:
Monday, August 31, 11:02–17:25 CEST Thursday, September 3, 13:31 CEST – Friday, September 4, 22:07 CEST
Most emails are being sent as expected, but a subset are delayed or, in some cases, not delivered at all. No other instances are affected. We are actively investigating and will post updates as more information becomes available.
Recently Resolved Incidents
No recent incidents
Viedoc Outage Survival Guide
Viedoc Components
Viedoc 4 - Japan
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Reporting tool (ViedocReports)
Document management (ViedocTMF)
Viedoc 4 - Europe
Main portal (clinic/admin/designer)
Subject portal (ViedocMe)
Application programming interface (API)
Background processes (import/export/revisions/alerts/archive/disposal)
Email alerts triggered by EDC actions in Viedoc have been failing intermittently on the EU production instance during the following time windows:
Monday, August 31, 11:02–17:25 CEST Thursday, September 3, 13:31 CEST – Friday, September 4, 22:07 CEST
Most emails are being sent as expected, but a subset are delayed or, in some cases, not delivered at all. No other instances are affected. We are actively investigating and will post updates as more information becomes available.