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Recently Resolved Incidents

Issues with Postcode look up feature
Started 5 Feb 2026 09:57:48 (2 days ago), resolved 6 Feb 2026 15:20:23 (23 hours ago)
Minor Incident
Resolved
Non-Critical Services

We have been made aware that our 'Postcode Search' supplier ceased commercial operations effective immediately, this has impacted our systems ability to perform postcode look ups, within address fields.

If you are experiencing issues with postcode look up functionality this morning, please follow the guidance in the article below to utilise an alternate search, 'Fuzzy Search', which will replicate most functionality.

Please paste this link into a new browser tab: https://userdocs.cority.com/articles/#!meddbase-help-center/25268545828637-address-lookup-fuzzy-search/

Or search 'Address Lookup - Fuzzy Search' into the Cority Community Page.

We apologise for any inconvenience caused by this.

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    Issues with Postcode look up feature
    Started 5 Feb 2026 09:57:48 (2 days ago), resolved 6 Feb 2026 15:20:23 (23 hours ago)
    Minor Incident
    Resolved
    Non-Critical Services

    We have been made aware that our 'Postcode Search' supplier ceased commercial operations effective immediately, this has impacted our systems ability to perform postcode look ups, within address fields.

    If you are experiencing issues with postcode look up functionality this morning, please follow the guidance in the article below to utilise an alternate search, 'Fuzzy Search', which will replicate most functionality.

    Please paste this link into a new browser tab: https://userdocs.cority.com/articles/#!meddbase-help-center/25268545828637-address-lookup-fuzzy-search/

    Or search 'Address Lookup - Fuzzy Search' into the Cority Community Page.

    We apologise for any inconvenience caused by this.

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