Vetspire Status

Investigating: We are aware of issues with reconciling end of day if the Total Cash to be Deposited is over $999.00. We are investigating this issue.

Resolved: This incident has been resolved.

Monitoring: The fix has been deployed and we are monitoring the situation. Please refresh Vetspire.

Identified: This cause has been identified, and a fix is being deployed.

Investigating: We are investigating and issue resulting in Patient Charts redirecting to a blank screen

Resolved: This incident has been resolved.

Monitoring: A fix was deployed and we are monitoring

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating this issue.

Investigating: We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent.

The bug is consistently reproducible and appears to be related to the last release . Our team is investigating

Investigating: We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent.

The bug is consistently reproducible and appears to be related to the last release . Our team is investigating

Next update within 24 hours.

Identified: Our Developers have identified the cause and are working on a fix.

Investigating: We are aware of an issue with the Reason for Visit and Appointment note fields not displaying text entered until second click of Pencil Icon.

Resolved: This incident has been resolved.

Monitoring: A fix was deployed and we are monitoring

Identified: We are continuing to work on a fix for this issue.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved.

Monitoring: The issue impacting the Vetspire Support AI Bot has been resolved. Full AI Bot functionality has been restored.

Current Status:

-The AI Bot is fully operational. -Our Support Team is still working through a backlog of conversations. -Wait times remain longer than normal, but are steadily improving.

We appreciate your patience and understanding during this disruption. If you’re still waiting for assistance, our team will be with you as soon as possible.

Identified: We have identified that the issue is originating from our third-party platform, Freshworks, which powers part of our Support AI infrastructure.

Current Status:

-We are actively engaged with the Freshworks Support Team to resolve the issue. -The Vetspire AI Bot remains partially unavailable. -Live chat is operational, but wait times continue to exceed one hour.

We’ll share further updates as soon as more information becomes available. Thank you for your continued patience while we work to restore full functionality.

Investigating: We are currently experiencing a partial outage affecting the Vetspire Support AI Bot. Some automated responses and AI-driven workflows are unavailable, resulting in increased demand on our live Support Specialists.

Current Impact:

-AI-driven responses are limited or delayed. -Live chat remains available; however, wait times are currently exceeding one hour. -Some automated troubleshooting and support workflows may not function as expected.

What We're Doing:

-We’re working to restore full AI Bot functionality as quickly as possible. -Our human Support team continues to assist with incoming chats, though responses will be delayed. -We appreciate your patience and will provide further updates as we learn more.