Vetspire Status

Vetspire Status

Real-time updates of Vetspire issues and outages

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Jump to:IncidentsOutage GuideAlternativesVetspire siteStatus page

Vetspire status is Partially Degraded Service

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Vetspire UI (Web APP)

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Vetspire API

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ANTECH
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Vetspire Third-Party Integrations -Communications (SMS/MMS)

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Twilio SMS
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SMS/MMS Carrier Filters
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Twilio SMS Short Code, North America
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Third-Party Integrations (Labs) - Antech is reporting an outage
Started 20 Nov 2024 21:00:21 (12 hours ago), still ongoing
Incident without Impact
Monitoring
ANTECH

Third-Party Integrations (Labs) - Antech is reporting an outage. This is with ALL PIMIS not just Vetspire

See all updates
SEV-2 Duplicate Reminders
Started 20 Nov 2024 19:30:20 (13 hours ago), still ongoing
Minor Incident
Identified
Vetspire UI (Web APP)
Twilio SMS
SMS/MMS Carrier Filters

We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue. We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.

See all updates
Unable to save changes on Packages
Started 19 Nov 2024 18:12:42 (2 days ago), still ongoing
Incident without Impact
Monitoring
Vetspire UI (Web APP)

We are investigating an issue where changes made to packages are not reflecting as being saved.

See all updates

Recently Resolved Incidents

SDF- For Invoices & Estimates
Started 19 Nov 2024 19:47:31 (2 days ago), resolved 19 Nov 2024 19:56:52 (2 days ago)
Critical Incident
Resolved
Vetspire UI (Web APP)
Vetspire API

We are currently investigating this issue.

See all updates
SDF when selecting the "save" button on packages.
Started 18 Nov 2024 17:59:07 (3 days ago), resolved 19 Nov 2024 18:10:32 (2 days ago)
Minor Incident
Resolved
Vetspire UI (Web APP)

We are aware of an issue with editing packages and are investigating it.

See all updates

Vetspire Outage Survival Guide

A step-by-step guide to help you survive a Vetspire outage
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    Vetspire Components

    Vetspire Status

    Vetspire

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    Vetspire UI (Web APP)

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    SDF when selecting the "save" button on packages.
    Started 18 Nov 2024 17:59:07 (3 days ago), resolved 19 Nov 2024 18:10:32 (2 days ago)
    Minor Incident
    Resolved
    Vetspire UI (Web APP)

    We are aware of an issue with editing packages and are investigating it.

    See all updates
    Unable to save changes on Packages
    Started 19 Nov 2024 18:12:42 (2 days ago), still ongoing
    Incident without Impact
    Monitoring
    Vetspire UI (Web APP)

    We are investigating an issue where changes made to packages are not reflecting as being saved.

    See all updates
    SDF- For Invoices & Estimates
    Started 19 Nov 2024 19:47:31 (2 days ago), resolved 19 Nov 2024 19:56:52 (2 days ago)
    Critical Incident
    Resolved
    Vetspire UI (Web APP)
    Vetspire API

    We are currently investigating this issue.

    See all updates
    SEV-2 Duplicate Reminders
    Started 20 Nov 2024 19:30:20 (13 hours ago), still ongoing
    Minor Incident
    Identified
    Vetspire UI (Web APP)
    Twilio SMS
    SMS/MMS Carrier Filters

    We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue. We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.

    See all updates

    Vetspire API

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    SDF- For Invoices & Estimates
    Started 19 Nov 2024 19:47:31 (2 days ago), resolved 19 Nov 2024 19:56:52 (2 days ago)
    Critical Incident
    Resolved
    Vetspire UI (Web APP)
    Vetspire API

    We are currently investigating this issue.

    See all updates

    Vetspire Google Cloud Platform Google Compute Engine

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    Vetspire Online Modules

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    Book.Your.Vet - Online Booking
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    Pay.Your.Vet - Remote Pay
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    Checkin.Your.Vet - Online Check-In
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    Vetspire Telemedicine
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    Vetspire Third-Party Integrations (Payment Processing)

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    Cardconnect Payment Processing
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    Square Payment Processing
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    Intacct
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    Stripe API
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    Stripe Dashboard
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    Stripe Checkout.js
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    Stripe JS
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    Vetspire Third-Party Integrations (Labs)

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    IDEXX VetConnectPlus & In-House Labs
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    IDEXX WebPacs
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    Abaxis
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    Heska
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    ANTECH
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    Third-Party Integrations (Labs) - Antech is reporting an outage
    Started 20 Nov 2024 21:00:21 (12 hours ago), still ongoing
    Incident without Impact
    Monitoring
    ANTECH

    Third-Party Integrations (Labs) - Antech is reporting an outage. This is with ALL PIMIS not just Vetspire

    See all updates

    Vetspire Third-Party Integrations -Communications (SMS/MMS)

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    Twilio SMS
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    SEV-2 Duplicate Reminders
    Started 20 Nov 2024 19:30:20 (13 hours ago), still ongoing
    Minor Incident
    Identified
    Vetspire UI (Web APP)
    Twilio SMS
    SMS/MMS Carrier Filters

    We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue. We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.

    See all updates
    SMS/MMS Carrier Filters
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    SEV-2 Duplicate Reminders
    Started 20 Nov 2024 19:30:20 (13 hours ago), still ongoing
    Minor Incident
    Identified
    Vetspire UI (Web APP)
    Twilio SMS
    SMS/MMS Carrier Filters

    We are aware of some reported issues regarding duplicate reminders being sent to clients via SMS and email. The team has identified the root cause and is currently testing a fix. We aim to release a hotfix tonight to resolve this issue. We understand the frustration this may have caused and appreciate your patience as our team works to actively address it.

    See all updates
    Twilio SMS Long Code, North America
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    Twilio Debugger & Alarms
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    Twilio SMS Toll-Free, North America
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    Twilio SMS Short Code, North America
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    Twilio MMS Long Code, North America
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    Twilio MMS Toll-Free
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    Twilio REST API
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    Vetspire Third-Party - Communication Integrations - Fax

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    Dialpad Integrations
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    Documo Webhooks
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    Documo Email-to-Fax
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    Documo API
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    RingCentral
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    Documo Fax Services
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    Vetspire Third-Party - Communication Integrations - e-mail

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    Third-Party Integrations -Communications (e-mail)
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    SendGrid API v3
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    SendGrid API
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    SendGrid Event Webhook
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    SendGrid Marketing Campaigns
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    SendGrid API v2
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    SendGrid Email Activity
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    SendGrid SMTP
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    Vetspire Third-Party Integrations "Other"

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    PrintNode
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    Cubex
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    SSO
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    Sentry Dashboard
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    Snowflake Snowflake Data Warehouse (Database)
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    Snowflake Snowpipe (Data Ingestion)
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    Snowflake Snowflake Data Warehouse (Database)
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    Snowflake Snowsight
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    Snowflake Replication
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    Snowflake Snowpipe (Data Ingestion)
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    Snowflake Snowsight
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    Snowflake Replication
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    Vetspire Support - Using Third-Party Integrations

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    Freshdesk WEB APP
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    Vetspire Core

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    Vetspire Support Chat - Fresh Chat
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    Vetspire Manual- Confluence View Content
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    Freshdesk OUTGOING EMAILS
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    Freshdesk INCOMING EMAILS
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    Zoom Web Portal
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    Vetspire Staging Enviorments

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    Vetspire Staging Environments
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    Vetspire Recurly Credit Cards

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    UI Staging
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    Vetspire core

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    API Staging
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    Vetspire - Core

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    Vetspire GitHub API Requests

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    Vetspire GitHub Actions

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    Vetspire GitHub Pull Requests

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    Vetspire Sentry API

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    Vetspire Sentry US Errors

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    Vetspire Snowflake

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    Vetspire Alternatives

    Semble Status

    Semble

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    Nuance Dragon Medical Cloud (US) Status

    Nuance Dragon Medical Cloud (US)

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    pliability Status

    pliability

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    Care Control Status

    Care Control

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    Care Control Databases

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    Care Control Cloud Apps (Care Planning, Admin, HR and Insights)

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    See all
    HotDoc Status

    HotDoc

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    TurnPoint Software Status

    TurnPoint Software

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    Intermountain Health App Status

    Intermountain Health App

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    Intermountain Health App Online Patient Portal

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    Viewing sent messages, and Clinic Documents may be temporarily unavailable at this time.
    Started 20 Nov 2024 18:13:55 (15 hours ago), still ongoing
    Minor Incident
    Investigating
    Online Patient Portal
    Apple Mobile App
    Android Mobile App
    Get Care Features

    At this time the following features are unavailable:

    • Viewing sent messages
    • Viewing Clinic Documents

    We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

    Intermountain Health App Mobile Applications

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    See all
    CentralReach Status

    CentralReach

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