Vetspire Status
Real-time updates of Vetspire issues and outages
Vetspire status is Partially Degraded Service
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Vetspire UI (Web APP)
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IDEXX VetConnectPlus & In-House Labs
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Vetspire Third-Party Integrations -Communications (SMS/MMS)
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Twilio SMS
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
3rd Party Outage: SMS Delivery Failures from AT&T Network to a Subset of Twilio Numbers (US Only)
Started 31 Mar 2025 13:18:52 (1 day ago), still ongoing
Minor Incident
Investigating
Twilio SMS
Twilio is actively collaborating with AT&T to identify and resolve the root cause of this issue that has resulted in AT&T SMS failures affecting a subset of recently onboarded longcode numbers.
No customer action is required at this time. We will continue to monitor the situation and post updates as they become available from Twilio.
Mark Reconciled button does not work if amount in Total Cash to be Depsited is more than $999.99
Started 3 Dec 2024 22:48:46 (4 months ago), still ongoing
Minor Incident
Investigating
Vetspire UI (Web APP)
We are aware of issues with reconciling end of day if the Total Cash to be Deposited is over $999.00. We are investigating this issue.
Recently Resolved Incidents
3rd party outage- Idexx Outage
Started 28 Mar 2025 21:29:03 (4 days ago), resolved 31 Mar 2025 22:25:26 (17 hours ago)
Incident without Impact
Resolved
IDEXX VetConnectPlus & In-House Labs
Idexx is currently experiencing an outage that is affecting multiple PIMS including Vetspire. This outage is affecting the ability to order in house and reference labs.
You can reach out to Idexx for more information or follow their status page at https://status.idexxsoftware.com/
Vetspire Outage Survival Guide
A step-by-step guide to help you survive a Vetspire outage
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Vetspire Components
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Vetspire UI (Web APP)
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Mark Reconciled button does not work if amount in Total Cash to be Depsited is more than $999.99
Started 3 Dec 2024 22:48:46 (4 months ago), still ongoing
Minor Incident
Investigating
Vetspire UI (Web APP)
We are aware of issues with reconciling end of day if the Total Cash to be Deposited is over $999.00. We are investigating this issue.
Vetspire API
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Vetspire Google Cloud Platform Google Compute Engine
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Vetspire Online Modules
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Book.Your.Vet - Online Booking
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Pay.Your.Vet - Remote Pay
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Checkin.Your.Vet - Online Check-In
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Vetspire Telemedicine
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Vetspire Third-Party Integrations (Payment Processing)
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Cardconnect Payment Processing
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Square Payment Processing
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Intacct
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Stripe API
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Stripe Dashboard
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Stripe Checkout.js
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Stripe JS
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Vetspire Third-Party Integrations (Labs)
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IDEXX VetConnectPlus & In-House Labs
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3rd party outage- Idexx Outage
Started 28 Mar 2025 21:29:03 (4 days ago), resolved 31 Mar 2025 22:25:26 (17 hours ago)
Incident without Impact
Resolved
IDEXX VetConnectPlus & In-House Labs
Idexx is currently experiencing an outage that is affecting multiple PIMS including Vetspire. This outage is affecting the ability to order in house and reference labs.
You can reach out to Idexx for more information or follow their status page at https://status.idexxsoftware.com/
IDEXX WebPacs
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Abaxis
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Heska
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ANTECH
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Vetspire Third-Party Integrations -Communications (SMS/MMS)
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Twilio SMS
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3rd Party Outage: SMS Delivery Failures from AT&T Network to a Subset of Twilio Numbers (US Only)
Started 31 Mar 2025 13:18:52 (1 day ago), still ongoing
Minor Incident
Investigating
Twilio SMS
Twilio is actively collaborating with AT&T to identify and resolve the root cause of this issue that has resulted in AT&T SMS failures affecting a subset of recently onboarded longcode numbers.
No customer action is required at this time. We will continue to monitor the situation and post updates as they become available from Twilio.
SMS/MMS Carrier Filters
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Twilio SMS Long Code, North America
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Twilio Debugger & Alarms
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Twilio SMS Toll-Free, North America
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Twilio SMS Short Code, North America
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Twilio MMS Long Code, North America
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Twilio MMS Toll-Free
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Twilio REST API
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Vetspire Third-Party - Communication Integrations - Fax
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Dialpad Integrations
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Documo Webhooks
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Documo Email-to-Fax
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Documo API
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RingCentral
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Documo Fax Services
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Vetspire Third-Party - Communication Integrations - e-mail
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Third-Party Integrations -Communications (e-mail)
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SendGrid API v3
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SendGrid API
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SendGrid Event Webhook
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SendGrid Marketing Campaigns
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SendGrid API v2
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SendGrid Email Activity
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SendGrid SMTP
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Vetspire Third-Party Integrations "Other"
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PrintNode
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Cubex
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SSO
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Sentry Dashboard
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Snowflake Snowflake Data Warehouse (Database)
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Snowflake Snowpipe (Data Ingestion)
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Snowflake Snowflake Data Warehouse (Database)
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Snowflake Snowsight
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Snowflake Replication
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Snowflake Snowpipe (Data Ingestion)
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Snowflake Snowsight
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Snowflake Replication
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Vetspire Support - Using Third-Party Integrations
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Freshdesk WEB APP
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Vetspire Core
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Vetspire Support Chat - Fresh Chat
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Vetspire Manual- Confluence View Content
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Freshdesk OUTGOING EMAILS
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Freshdesk INCOMING EMAILS
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Zoom Web Portal
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Vetspire Staging Enviorments
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Vetspire Staging Environments
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UI Staging
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Vetspire Recurly Credit Cards
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API Staging
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Vetspire core
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Vetspire - Core
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Vetspire GitHub API Requests
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Vetspire GitHub Actions
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Vetspire GitHub Pull Requests
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Vetspire Sentry API
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Vetspire Sentry US Errors
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Vetspire Snowflake
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