Vetspire Status
Real-time updates of Vetspire issues and outages
Vetspire status is Operational
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Vetspire UI (Web APP)
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Active Incidents
SEV-2 Full medical records timing out
Started 13 Feb 2025 18:48:36 (7 days ago), still ongoing
Incident without Impact
Investigating
Vetspire UI (Web APP)
We are currently investigating an issue with Full Medical Records timing out when downloading or sending.
SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off
Started 7 Feb 2025 19:28:27 (13 days ago), still ongoing
Incident without Impact
Identified
Vetspire UI (Web APP)
We are aware that the Scheduled Appointment button is still appearing in reminder emails, even when online booking is disabled for a location. The fix for this issue is currently in-progress.
SEV-2 Inconsistent Prescription Refill Counts
Started 3 Feb 2025 20:59:15 (17 days ago), still ongoing
Minor Incident
Investigating
Vetspire UI (Web APP)
We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.
Mark Reconciled button does not work if amount in Total Cash to be Depsited is more than $999.99
Started 3 Dec 2024 22:48:46 (3 months ago), still ongoing
Minor Incident
Investigating
Vetspire UI (Web APP)
We are aware of issues with reconciling end of day if the Total Cash to be Deposited is over $999.00. We are investigating this issue.
Recently Resolved Incidents
No recent incidents
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Vetspire Components
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Vetspire UI (Web APP)
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Mark Reconciled button does not work if amount in Total Cash to be Depsited is more than $999.99
Started 3 Dec 2024 22:48:46 (3 months ago), still ongoing
Minor Incident
Investigating
Vetspire UI (Web APP)
We are aware of issues with reconciling end of day if the Total Cash to be Deposited is over $999.00. We are investigating this issue.
SEV-2 Inconsistent Prescription Refill Counts
Started 3 Feb 2025 20:59:15 (17 days ago), still ongoing
Minor Incident
Investigating
Vetspire UI (Web APP)
We are investigating an issue causing inconsistent prescription refill counts displayed across different views in the system. The fix for this issue is currently in-progress.
SEV 2: The schedule Appointment Button showing in Email when location has online booking toggled off
Started 7 Feb 2025 19:28:27 (13 days ago), still ongoing
Incident without Impact
Identified
Vetspire UI (Web APP)
We are aware that the Scheduled Appointment button is still appearing in reminder emails, even when online booking is disabled for a location. The fix for this issue is currently in-progress.
SEV-2 Full medical records timing out
Started 13 Feb 2025 18:48:36 (7 days ago), still ongoing
Incident without Impact
Investigating
Vetspire UI (Web APP)
We are currently investigating an issue with Full Medical Records timing out when downloading or sending.
Vetspire API
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Vetspire Google Cloud Platform Google Compute Engine
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Vetspire Online Modules
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Book.Your.Vet - Online Booking
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Pay.Your.Vet - Remote Pay
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Checkin.Your.Vet - Online Check-In
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Vetspire Telemedicine
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Vetspire Third-Party Integrations (Payment Processing)
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Cardconnect Payment Processing
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Square Payment Processing
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Intacct
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Stripe API
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Stripe Dashboard
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Stripe Checkout.js
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Stripe JS
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Vetspire Third-Party Integrations (Labs)
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IDEXX VetConnectPlus & In-House Labs
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IDEXX WebPacs
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Abaxis
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Heska
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ANTECH
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Vetspire Third-Party Integrations -Communications (SMS/MMS)
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Twilio SMS
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SMS/MMS Carrier Filters
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Twilio SMS Long Code, North America
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Twilio Debugger & Alarms
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Twilio SMS Toll-Free, North America
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Twilio SMS Short Code, North America
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Twilio MMS Long Code, North America
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Twilio MMS Toll-Free
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Twilio REST API
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Vetspire Third-Party - Communication Integrations - Fax
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Dialpad Integrations
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Documo Webhooks
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Documo Email-to-Fax
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Documo API
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RingCentral
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Documo Fax Services
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Vetspire Third-Party - Communication Integrations - e-mail
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Third-Party Integrations -Communications (e-mail)
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SendGrid API v3
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SendGrid API
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SendGrid Event Webhook
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SendGrid Marketing Campaigns
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SendGrid API v2
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SendGrid Email Activity
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SendGrid SMTP
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Vetspire Third-Party Integrations "Other"
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PrintNode
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Cubex
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SSO
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Sentry Dashboard
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Snowflake Snowflake Data Warehouse (Database)
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Snowflake Snowpipe (Data Ingestion)
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Snowflake Snowflake Data Warehouse (Database)
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Snowflake Snowsight
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Snowflake Replication
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Snowflake Snowpipe (Data Ingestion)
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Snowflake Snowsight
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Snowflake Replication
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Vetspire Support - Using Third-Party Integrations
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Freshdesk WEB APP
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Vetspire Support Chat - Fresh Chat
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Vetspire Core
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Vetspire Manual- Confluence View Content
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Freshdesk OUTGOING EMAILS
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Freshdesk INCOMING EMAILS
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Zoom Web Portal
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Vetspire Staging Enviorments
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Vetspire Staging Environments
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Vetspire Recurly Credit Cards
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UI Staging
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API Staging
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Vetspire core
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Vetspire - Core
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Vetspire GitHub API Requests
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Vetspire GitHub Actions
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Vetspire GitHub Pull Requests
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Vetspire Sentry API
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Vetspire Sentry US Errors
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Vetspire Snowflake
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