HotDoc Status
Real-time updates of HotDoc issues and outages
HotDoc status is Partially Degraded Service
HotDoc hotdoc.com.au
HotDoc Practices
Kiosk
Integrations
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Active Incidents
We are currently aware of an issue impacting Best Practice (BP) customers that have completed the May BP update. Customers are experiencing failures with partial patient matching during the booking process (e.g. existing patients being registered as new, or vice versa).
Our engineering team has identified the cause and is in the process of deploying a fix to affected clinics. In the meantime, affected clinics may need to enter those bookings sent to the sidebar manually.
Recently Resolved Incidents
We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen.
Engineering has confirmed this is related to the May BP Update.
Our team is working to resolve these issues as a priority and will provide further updates as they become available.
HotDoc Outage Survival Guide
HotDoc Components
HotDoc hotdoc.com.au
We are currently aware of an issue impacting Best Practice (BP) customers that have completed the May BP update. Customers are experiencing failures with partial patient matching during the booking process (e.g. existing patients being registered as new, or vice versa).
Our engineering team has identified the cause and is in the process of deploying a fix to affected clinics. In the meantime, affected clinics may need to enter those bookings sent to the sidebar manually.
We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen.
Engineering has confirmed this is related to the May BP Update.
Our team is working to resolve these issues as a priority and will provide further updates as they become available.
HotDoc Practices
Sidebar
Kiosk
We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen.
Engineering has confirmed this is related to the May BP Update.
Our team is working to resolve these issues as a priority and will provide further updates as they become available.
Connector
Dashboard
Integrations
We are currently aware of an issue impacting Best Practice (BP) customers that have completed the May BP update. Customers are experiencing failures with partial patient matching during the booking process (e.g. existing patients being registered as new, or vice versa).
Our engineering team has identified the cause and is in the process of deploying a fix to affected clinics. In the meantime, affected clinics may need to enter those bookings sent to the sidebar manually.