Truckstop Status

Resolved: A fix has been implemented. If you continue to not see the Saved Loads menu, please try closing and restarting the app.

Investigating: We are aware that some customers may not have the Saved Loads button available on mobile. We are working to fix as soon as possible.

Identified: We are in communication with the FMCSA daily about the missing L&I and new authority data. They are working to restore the regular data updates, but have not yet provided a timeline for when we can expect that. As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and will provide further updates here as needed.

Investigating: We are continuing to wait for an update from the FMCSA regarding the data freeze. We appreciate your patience and will provide updates here as we receive them.

Investigating: For RMIS and SaferWatch customers: The FMCSA is currently transitioning to Motus and has temporarily paused updates to L&I data, as well as the addition of new authorities to the Census file.

During this freeze, customers should not expect to see updates to L&I data or newly added authorities reflected in our platform. The FMCSA anticipates lifting the freeze on May 19, 2026.

As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and will provide further updates here as needed.

Monitoring: The ingestion is complete and we have turned Motus data updates back on for most carriers within Truckstop’s RMIS. For a small number of carriers, Motus has cases where more than one active DOT number shares the same MC number, making it unreliable to determine which carrier record an update belongs to. We've reported this to the FMCSA and are not displaying any updated Motus data those carriers until it's has been resolved by the FMCSA. We will continue to provide updates.

Identified: The Motus data import into RMIS has completed. We are now working through applying that data to carrier records in RMIS, which will continue over the next several hours. Going forward, any new data received will process through the system in real time. We will continue to provide updates as we progress.

Identified: We have begun ingesting Motus data into RMIS and are seeing some anomalies that we are investigating. We will continue to provide updates as we progress on a full solution.

Investigating: The SAFER company snapshot has been updated with a number of brand new Operating Authority Statuses, resulting in a many carriers being decertified in RMIS. We are working with FMCSA to confirm this change. In the meantime, we are reverting any carriers that were updated back to the status they had before. Once we have confirmation from the FMCSA, we will adjust appropriately to reflect the latest accurate Operating Authority Status information.

Identified: We are in communication with the FMCSA daily about the missing L&I and new authority data. They are working to restore the regular data updates, but have not yet provided a timeline for when we can expect that. As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and will provide further updates here as needed.

Investigating: We are continuing to wait for an update from the FMCSA regarding the data freeze. We appreciate your patience and will provide updates here as we receive them.

Investigating: For RMIS and SaferWatch customers: The FMCSA is currently transitioning to Motus and has temporarily paused updates to L&I data, as well as the addition of new authorities to the Census file.

During this freeze, customers should not expect to see updates to L&I data or newly added authorities reflected in our platform. The FMCSA anticipates lifting the freeze on May 19, 2026.

As soon as the data becomes available again, we will update our systems promptly. We appreciate your patience and will provide further updates here as needed.