Transfeera Status

Resolved: The incident affecting boleto registration and cancellation at Nuclea has been fully resolved.

All pending cancellations and registration were successfully processed, and boleto registration is operating normally.

Monitoring: Registration and cancellation of boletos are now functioning normally.

All boletos that were in the process of cancellation have been successfully canceled.

We are currently working on registering the boletos that were pending registration and are not yet past due.

We will continue to monitor the situation and provide further updates as needed.

Identified: We have identified an issue affecting the creation and cancellation of boletos at Núclea. Our team is actively working with Núclea to determine the root cause and resolve the problem as quickly as possible.

Resolved: Cloudflare has correctly identified the root cause and proposed a temporary solution, which we applied, and since, we have not seen any new errors for customers. The final fix is beeing prepared by them. For now ,we will mark this incidente as resolved since we could not identify new cases.

Identified: We have identified that a subset of our customers is receiving a "403 – mTLS required" error when performing GET requests, despite using a valid mTLS certificate. We traced the root cause to our WAF provider, Cloudflare. We are already in contact with their team and are working to resolve this issue as quickly as possible.