Todyl Status

Resolved: This incident has been resolved.

Monitoring: This incident appears to be directly related to the Cogent fiber cuts (https://ecogent.cogentco.com/network-status) that are impacting traffic in the region. We have seen improvements as traffic gets rerouted in the region, but it appears that the Aukland PoP is still impacted. We will continue to monitor and update as we have more information.

Identified: Due to an upstream outage at the LA PoP, we are seeing intermittent connectivity challenges across several routes to other PoPs.  We have identified the impacted routes and are working on options to improve performance.  Will update as soon as we have more information.

Resolved: This incident has been resolved.

Monitoring: This incident appears to be directly related to the Cogent fiber cuts (https://ecogent.cogentco.com/network-status) that are impacting traffic in the region. We have seen improvements as traffic gets rerouted in the region, but it appears that the Aukland PoP is still impacted. We will continue to monitor and update as we have more information.

Identified: Due to an upstream outage at the LA PoP, we are seeing intermittent connectivity challenges across several routes to other PoPs.  We have identified the impacted routes and are working on options to improve performance.  Will update as soon as we have more information.

Resolved: This incident has been resolved.

Monitoring: This incident appears to be directly related to the Cogent fiber cuts (https://ecogent.cogentco.com/network-status) that are impacting traffic in the region. We have seen improvements as traffic gets rerouted in the region, but it appears that the Aukland PoP is still impacted. We will continue to monitor and update as we have more information.

Identified: Due to an upstream outage at the LA PoP, we are seeing intermittent connectivity challenges across several routes to other PoPs.  We have identified the impacted routes and are working on options to improve performance.  Will update as soon as we have more information.

Resolved: This incident has been resolved.

Monitoring: This incident appears to be directly related to the Cogent fiber cuts (https://ecogent.cogentco.com/network-status) that are impacting traffic in the region. We have seen improvements as traffic gets rerouted in the region, but it appears that the Aukland PoP is still impacted. We will continue to monitor and update as we have more information.

Identified: Due to an upstream outage at the LA PoP, we are seeing intermittent connectivity challenges across several routes to other PoPs.  We have identified the impacted routes and are working on options to improve performance.  Will update as soon as we have more information.

Resolved: Todyl has been monitoring since implementing the changes a few hours ago. Everything is looking to be back to normal operational state, marking this issue as resolved.

Monitoring: Implemented changes has significantly improved the degradation, and the system is on its way to normal operational state. Changing status to monitoring.

Identified: Todyl Engineering team has identified timing and resource adjustments for this issue and we are rolling out the necessary changes in the coming hour. We will post another update here after the remediation steps are validated.

Identified: We are currently experiencing above-average query volume which is resulting in intermittent delays with data loading into the SIEM. Additional resources have been allocated to the system and conditions have improved; however, the service remains in a degraded state. We are continuing to investigate the root cause and will provide a follow-up update within 2-3 hours

Investigating: We are currently investigating an issue where SIEM data is not loading in the Todyl portal. Data is still being ingested into SIEM, just not displayed in the UI. We will update once we have identified the root cause of the issue.

Resolved: This incident has been resolved. We have been monitoring overnight and throughout today and confirm normal operational state for display of data across dashboards, widgets, and integrations pages within SIEM.

Monitoring: A fix for the issue impacting the display of data has been implemented. We will continue to monitor to see if there are any further challenges. We will resolve once fully confirmed.

Identified: We continue to experience above-average query volume which is resulting in intermittent delays with data loading into the SIEM. The problem has been identified and we are in the process of implementing changes to alleviate the resource demand. We will provide an update once the changes are implemented.

Investigating: We are actively investigating an issue impacting the consistent display of data across dashboards, widgets, and integrations pages within SIEM. Data ingestion is confirmed to be ongoing; however, affected users may experience inconsistent visibility of that data in the noted components. We will update once we have identified the root cause of the issue.