Swan Status
Real-time updates of Swan issues and outages
Swan status is Operational
Swan International credit transfers
Swan API
Swan Dashboard
Active Incidents
We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.
Recently Resolved Incidents
We have an ongoing issue with physical card activation.
If an end-user tries to make a payment with a non-activated card, the activatePhysicalCard will not work if called afterward. Cards can still be activated by the end-user using a PIN payment.
We're analyzing the issue and a fix will be deployed as soon as possible.
When executing this query InternationalCreditTransferQuote for the 'EUR' currency, the output is an error. We are currently investigating the cause of the problem. Please be advised that the execution of this query is optional, by virtue of what is stated in our documentation here : https://docs.swan.io/topics/payments/credit-transfers/international/guide-quote
You can still send and receive international credit transfers.
Since 4 PM on September 11th, we have experienced an issue where debtor/creditor details on incoming international credit transfers cannot be queried from our API. A query on the affected transactions will return an invalid field error. The cause of the issue has been identified and we are working on deploying a fix.
Swan Outage Survival Guide
Swan Components
Swan SEPA payment
Swan International credit transfers
When executing this query InternationalCreditTransferQuote for the 'EUR' currency, the output is an error. We are currently investigating the cause of the problem. Please be advised that the execution of this query is optional, by virtue of what is stated in our documentation here : https://docs.swan.io/topics/payments/credit-transfers/international/guide-quote
You can still send and receive international credit transfers.
Swan Card payment
Swan API
We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.
Since 4 PM on September 11th, we have experienced an issue where debtor/creditor details on incoming international credit transfers cannot be queried from our API. A query on the affected transactions will return an invalid field error. The cause of the issue has been identified and we are working on deploying a fix.
We have an ongoing issue with physical card activation.
If an end-user tries to make a payment with a non-activated card, the activatePhysicalCard will not work if called afterward. Cards can still be activated by the end-user using a PIN payment.
We're analyzing the issue and a fix will be deployed as soon as possible.
Swan Dashboard
We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.
