Swan status is Operational

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Swan API

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Swan Dashboard

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Active Incidents

LIVE incident: physical cards shipping information not displayed
Started 23 Jul 2024 09:36:25 (6 months ago), still ongoing
Minor Incident
Investigating
API
Dashboard

We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

Recently Resolved Incidents

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    Swan Components

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    Swan SEPA payment

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    Swan International credit transfers

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    Swan Card payment

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    Swan API

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    LIVE incident: physical cards shipping information not displayed
    Started 23 Jul 2024 09:36:25 (6 months ago), still ongoing
    Minor Incident
    Investigating
    API
    Dashboard

    We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

    Swan Dashboard

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    LIVE incident: physical cards shipping information not displayed
    Started 23 Jul 2024 09:36:25 (6 months ago), still ongoing
    Minor Incident
    Investigating
    API
    Dashboard

    We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

    Swan Oauth

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    Swan Onboarding - Access to European Business Registries

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    Swan Web-banking

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    Swan website

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    Swan Text messages

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    Swan Alternatives

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    Neteller Merchant Portal
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    Service Disruption-Neteller Merchant Portal
    Started 24 Oct 2024 07:08:15 (3 months ago), still ongoing
    Minor Incident
    Investigating
    Neteller Merchant Portal

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    Paysafe Merchant Portals

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    Currencycloud 2FA

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    Twilio Authy 2FA
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