Swan status is Operational

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Swan SEPA payment

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Swan International credit transfers

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Swan Card payment

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Swan API

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Swan Dashboard

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Active Incidents

LIVE incident: physical cards shipping information not displayed
Started 23 Jul 2024 09:36:25 (7 months ago), still ongoing
Minor Incident
Investigating
API
Dashboard

We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

Recently Resolved Incidents

LIVE - Delay in transaction display and sending related webhooks
Started 20 Feb 2025 17:36:22 (7 hours ago), resolved 20 Feb 2025 18:29:18 (6 hours ago)
Minor Incident
Resolved
SEPA payment
International credit transfers
Card payment
API

Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

LIVE/PROD - Failure on instant SCT payments out
Started 18 Feb 2025 13:12:13 (2 days ago), resolved 18 Feb 2025 15:23:57 (2 days ago)
Major Incident
Resolved
SEPA payment

We are currently experiencing a failure in our instant credit transfers out. We are investigating the issue and will provide updates accordingly.

LIVE/PROD - Failure on instant SCT payments out
Started 18 Feb 2025 09:28:57 (3 days ago), resolved 18 Feb 2025 12:40:36 (2 days ago)
Major Incident
Resolved
SEPA payment

Starting from 10:02 CET, we are experiencing a failure in our instant credit transfers out. We are currently investigating the issue and will provide updates accordingly.

LIVE/PROD - Failure on instant SCT payments
Started 14 Feb 2025 09:04:13 (7 days ago), resolved 14 Feb 2025 10:39:05 (7 days ago)
Minor Incident
Resolved
SEPA payment
International credit transfers
Card payment

Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

Instant SEPA Credit Transfer

  • Incoming: full outage, all transactions are rejected
  • Outgoing: operational, but processed with delays

We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.

LIVE/PROD - Failure on SCT and Card payments
Started 13 Feb 2025 14:32:19 (7 days ago), resolved 14 Feb 2025 08:51:24 (7 days ago)
Major Incident
Resolved
SEPA payment
International credit transfers
Card payment

Starting from 13:50 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted features:

  • Instant SEPA Credit Transfer In We are currently investigating the issue and will provide updates accordingly.

Swan Outage Survival Guide

A step-by-step guide to help you survive a Swan outage
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    Swan Components

    Fri 14
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    Mon 17
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    Swan SEPA payment

    Fri 14
    Sat 15
    Sun 16
    Mon 17
    Tue 18
    Wed 19
    Thu 20
    now
    LIVE/PROD - Failure on SCT and Card payments
    Started 13 Feb 2025 14:32:19 (7 days ago), resolved 14 Feb 2025 08:51:24 (7 days ago)
    Major Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment

    Starting from 13:50 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted features:

    • Instant SEPA Credit Transfer In We are currently investigating the issue and will provide updates accordingly.
    LIVE/PROD - Failure on instant SCT payments
    Started 14 Feb 2025 09:04:13 (7 days ago), resolved 14 Feb 2025 10:39:05 (7 days ago)
    Minor Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment

    Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

    Instant SEPA Credit Transfer

    • Incoming: full outage, all transactions are rejected
    • Outgoing: operational, but processed with delays

    We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.

    LIVE/PROD - Failure on instant SCT payments out
    Started 18 Feb 2025 09:28:57 (3 days ago), resolved 18 Feb 2025 12:40:36 (2 days ago)
    Major Incident
    Resolved
    SEPA payment

    Starting from 10:02 CET, we are experiencing a failure in our instant credit transfers out. We are currently investigating the issue and will provide updates accordingly.

    LIVE/PROD - Failure on instant SCT payments out
    Started 18 Feb 2025 13:12:13 (2 days ago), resolved 18 Feb 2025 15:23:57 (2 days ago)
    Major Incident
    Resolved
    SEPA payment

    We are currently experiencing a failure in our instant credit transfers out. We are investigating the issue and will provide updates accordingly.

    LIVE - Delay in transaction display and sending related webhooks
    Started 20 Feb 2025 17:36:22 (7 hours ago), resolved 20 Feb 2025 18:29:18 (6 hours ago)
    Minor Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment
    API

    Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

    Swan International credit transfers

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    Wed 19
    Thu 20
    now
    LIVE/PROD - Failure on SCT and Card payments
    Started 13 Feb 2025 14:32:19 (7 days ago), resolved 14 Feb 2025 08:51:24 (7 days ago)
    Major Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment

    Starting from 13:50 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted features:

    • Instant SEPA Credit Transfer In We are currently investigating the issue and will provide updates accordingly.
    LIVE/PROD - Failure on instant SCT payments
    Started 14 Feb 2025 09:04:13 (7 days ago), resolved 14 Feb 2025 10:39:05 (7 days ago)
    Minor Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment

    Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

    Instant SEPA Credit Transfer

    • Incoming: full outage, all transactions are rejected
    • Outgoing: operational, but processed with delays

    We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.

    LIVE - Delay in transaction display and sending related webhooks
    Started 20 Feb 2025 17:36:22 (7 hours ago), resolved 20 Feb 2025 18:29:18 (6 hours ago)
    Minor Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment
    API

    Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

    Swan Card payment

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    LIVE/PROD - Failure on SCT and Card payments
    Started 13 Feb 2025 14:32:19 (7 days ago), resolved 14 Feb 2025 08:51:24 (7 days ago)
    Major Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment

    Starting from 13:50 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted features:

    • Instant SEPA Credit Transfer In We are currently investigating the issue and will provide updates accordingly.
    LIVE/PROD - Failure on instant SCT payments
    Started 14 Feb 2025 09:04:13 (7 days ago), resolved 14 Feb 2025 10:39:05 (7 days ago)
    Minor Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment

    Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

    Instant SEPA Credit Transfer

    • Incoming: full outage, all transactions are rejected
    • Outgoing: operational, but processed with delays

    We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.

    LIVE - Delay in transaction display and sending related webhooks
    Started 20 Feb 2025 17:36:22 (7 hours ago), resolved 20 Feb 2025 18:29:18 (6 hours ago)
    Minor Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment
    API

    Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

    Swan API

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    now
    LIVE incident: physical cards shipping information not displayed
    Started 23 Jul 2024 09:36:25 (7 months ago), still ongoing
    Minor Incident
    Investigating
    API
    Dashboard

    We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

    LIVE - Delay in transaction display and sending related webhooks
    Started 20 Feb 2025 17:36:22 (7 hours ago), resolved 20 Feb 2025 18:29:18 (6 hours ago)
    Minor Incident
    Resolved
    SEPA payment
    International credit transfers
    Card payment
    API

    Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

    Swan Dashboard

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    Mon 17
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    Wed 19
    Thu 20
    now
    LIVE incident: physical cards shipping information not displayed
    Started 23 Jul 2024 09:36:25 (7 months ago), still ongoing
    Minor Incident
    Investigating
    API
    Dashboard

    We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

    Swan Oauth

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    Swan Onboarding - Access to European Business Registries

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    Swan Web-banking

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    Swan website

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    Swan Text messages

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