Swan status is Minor Service Outage

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Swan Card payment

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Swan API

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Swan Dashboard

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Active Incidents

LIVE/PROD - Card payments are temporarily unavailable.
Started 1 Apr 2025 10:54:46 (2 hours ago), still ongoing
Major Incident
Investigating
Card payment

Starting from 12:42 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating the issue and will provide updates accordingly.

LIVE incident: physical cards shipping information not displayed
Started 23 Jul 2024 09:36:25 (8 months ago), still ongoing
Minor Incident
Investigating
API
Dashboard

We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

Recently Resolved Incidents

LIVE/PROD - Card payments are temporarily unavailable
Started 28 Mar 2025 17:32:56 (4 days ago), resolved 28 Mar 2025 19:12:45 (4 days ago)
Critical Incident
Resolved
Card payment

Starting from 18:21 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused. We are currently investigating the issue and will provide updates accordingly.

Swan Outage Survival Guide

A step-by-step guide to help you survive a Swan outage
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    Swan Components

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    Swan SEPA payment

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    Swan International credit transfers

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    Swan Card payment

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    LIVE/PROD - Card payments are temporarily unavailable.
    Started 1 Apr 2025 10:54:46 (2 hours ago), still ongoing
    Major Incident
    Investigating
    Card payment

    Starting from 12:42 CET, we experienced a failure in Card Payments, resulting on some Card Transactions to be refused. We are currently investigating the issue and will provide updates accordingly.

    LIVE/PROD - Card payments are temporarily unavailable
    Started 28 Mar 2025 17:32:56 (4 days ago), resolved 28 Mar 2025 19:12:45 (4 days ago)
    Critical Incident
    Resolved
    Card payment

    Starting from 18:21 CET, we experienced a failure in Card Payments, resulting in some Card Transactions being refused. We are currently investigating the issue and will provide updates accordingly.

    Swan API

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    now
    LIVE incident: physical cards shipping information not displayed
    Started 23 Jul 2024 09:36:25 (8 months ago), still ongoing
    Minor Incident
    Investigating
    API
    Dashboard

    We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

    Swan Dashboard

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    now
    LIVE incident: physical cards shipping information not displayed
    Started 23 Jul 2024 09:36:25 (8 months ago), still ongoing
    Minor Incident
    Investigating
    API
    Dashboard

    We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

    Swan Oauth

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    Swan Onboarding - Access to European Business Registries

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    Swan Web-banking

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    Swan website

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    Swan Text messages

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