Swan Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate the issue. Please find below the updated list of affected components:

SEPA Credit Transfers

• incoming: operational, but processed with delays
• outgoing: operational, but processed with delays

SEPA Instant

• incoming: full outage, all transactions are rejected
• outgoing: partial outage, only some transactions are processed

SEPA Direct Debit

• incoming: partial outage, only some transactions are processed
• outgoing: operational, but processed with delays

International Credit Transfers

• incoming: operational, but processed with delays
• outgoing: partial outage, only some transactions are processed

Cards: operational, but unstable

We will provide updates accordingly.

Investigating: We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments are once again impacted, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.

Investigating: All card payments are operating normally since 15:15 CET.

Investigating: We are experiencing a failure in SEPA credit transfers since 13:52 and card payments since 14:58, resulting in all SCT to be refused and all card payments to be refused. We are currently investigating the issue and will provide updates accordingly.

Investigating: Starting from 14:58 CET, we are experiencing an additional affected component:

• Instant SEPA Credit Transfer In
• Card out transactions We are currently investigating the issue and will provide updates accordingly.

Investigating: Starting from 13:50 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted features:

• Instant SEPA Credit Transfer In We are currently investigating the issue and will provide updates accordingly.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments were impacted between 10:30 - 10:33 CET, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.

Identified: Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

Instant SEPA Credit Transfer

• Incoming: full outage, all transactions are rejected
• Outgoing: operational, but processed with delays

We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.

Resolved: This incident has been resolved. The issue lasted from 10:02 CET until 13:21 CET.

Investigating: Starting from 10:02 CET, we are experiencing a failure in our instant credit transfers out. We are currently investigating the issue and will provide updates accordingly.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are monitoring the results. The issue lasted from 14:00 to 14:23 CET.

Investigating: We are currently experiencing a failure in our instant credit transfers out. We are investigating the issue and will provide updates accordingly.

Resolved: This incident has been resolved.

Investigating: Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate the issue. Please find below the updated list of affected components:

SEPA Credit Transfers

• incoming: operational, but processed with delays
• outgoing: operational, but processed with delays

SEPA Instant

• incoming: full outage, all transactions are rejected
• outgoing: partial outage, only some transactions are processed

SEPA Direct Debit

• incoming: partial outage, only some transactions are processed
• outgoing: operational, but processed with delays

International Credit Transfers

• incoming: operational, but processed with delays
• outgoing: partial outage, only some transactions are processed

Cards: operational, but unstable

We will provide updates accordingly.

Investigating: We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments are once again impacted, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.

Investigating: All card payments are operating normally since 15:15 CET.

Investigating: We are experiencing a failure in SEPA credit transfers since 13:52 and card payments since 14:58, resulting in all SCT to be refused and all card payments to be refused. We are currently investigating the issue and will provide updates accordingly.

Investigating: Starting from 14:58 CET, we are experiencing an additional affected component:

• Instant SEPA Credit Transfer In
• Card out transactions We are currently investigating the issue and will provide updates accordingly.

Investigating: Starting from 13:50 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted features:

• Instant SEPA Credit Transfer In We are currently investigating the issue and will provide updates accordingly.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments were impacted between 10:30 - 10:33 CET, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.

Identified: Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

Instant SEPA Credit Transfer

• Incoming: full outage, all transactions are rejected
• Outgoing: operational, but processed with delays

We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.

Resolved: This incident has been resolved.

Investigating: Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate the issue. Please find below the updated list of affected components:

SEPA Credit Transfers

• incoming: operational, but processed with delays
• outgoing: operational, but processed with delays

SEPA Instant

• incoming: full outage, all transactions are rejected
• outgoing: partial outage, only some transactions are processed

SEPA Direct Debit

• incoming: partial outage, only some transactions are processed
• outgoing: operational, but processed with delays

International Credit Transfers

• incoming: operational, but processed with delays
• outgoing: partial outage, only some transactions are processed

Cards: operational, but unstable

We will provide updates accordingly.

Investigating: We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments are once again impacted, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.

Investigating: All card payments are operating normally since 15:15 CET.

Investigating: We are experiencing a failure in SEPA credit transfers since 13:52 and card payments since 14:58, resulting in all SCT to be refused and all card payments to be refused. We are currently investigating the issue and will provide updates accordingly.

Investigating: Starting from 14:58 CET, we are experiencing an additional affected component:

• Instant SEPA Credit Transfer In
• Card out transactions We are currently investigating the issue and will provide updates accordingly.

Investigating: Starting from 13:50 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted features:

• Instant SEPA Credit Transfer In We are currently investigating the issue and will provide updates accordingly.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We are continuing to investigate the issue. SEPA credit transfers are still impacted, card payments were impacted between 10:30 - 10:33 CET, SDD and ICT is partially impacted (processed, but with delays). We will provide updates accordingly.

Identified: Starting from 09:30 CET, we are experiencing a failure in our instant credit transfers. Please find below the impacted components:

Instant SEPA Credit Transfer

• Incoming: full outage, all transactions are rejected
• Outgoing: operational, but processed with delays

We are currently investigating the issue and working on deploying a fix. We will provide updates accordingly.

Resolved: This incident has been resolved.

Investigating: Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

Investigating: We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.

Resolved: This incident has been resolved.

Investigating: Starting from 5:25PM CET, some transactions have been executed but are displayed with a delay. Consequently, the webhooks related to these transactions will also face some delays. We are currently investigating the issue and will provide updates accordingly.

Investigating: We are currently experiencing an issue with retrieving and displaying shipping information. This is affecting all physical cards ordered since Thursday 11th July shipped from Spain Hub. The cards have been dispatched and correctly shipped, but card shipping information is not available and cards may be billed with a delay. We are investigating the issue and will update you as soon as possible.