Sumsub Status
Real-time updates of Sumsub issues and outages
Sumsub status is Operational
Sumsub Support Systems
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Active Incidents
No active incidents
Recently Resolved Incidents
Our Support systems are currently experiencing outage caused by a failure at our infrastructure provider. As a result, all messaging channels and ticketing workflows are unavailable.
Slack, Telegram and Dashboard chats are non-functional. Messages are not reaching Support Team. Ticket creation — blocked. New tickets cannot be created via any channel. Existing ticket replies — not visible to the support team. Customer replies on open tickets are not appearing in our systems
The issue is on the provider's side and is outside our control. Although no ETA available at this time, we are actively investigating with our provider to return service back to operational state.
Sumsub Outage Survival Guide
Sumsub Components
Sumsub EU
API
MobileSDK
WebSDK
Sumsub UAE
API
MobileSDK
WebSDK
Sumsub SGP
API
MobileSDK
WebSDK
Sumsub Support Systems
Our Support systems are currently experiencing outage caused by a failure at our infrastructure provider. As a result, all messaging channels and ticketing workflows are unavailable.
Slack, Telegram and Dashboard chats are non-functional. Messages are not reaching Support Team. Ticket creation — blocked. New tickets cannot be created via any channel. Existing ticket replies — not visible to the support team. Customer replies on open tickets are not appearing in our systems
The issue is on the provider's side and is outside our control. Although no ETA available at this time, we are actively investigating with our provider to return service back to operational state.