Sumsub Status: check for Sumsub outages and issues

Sumsub status is Minor Service Outage

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Sumsub UAE

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API

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MobileSDK

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See all 13 Sumsub components

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Active Incidents

AWS UAE Region Infrastructure Degradation

Started 2 Mar 2026 08:06:33 (2 months ago), still ongoing

Major Incident

Monitoring

API

MobileSDK

WebSDK

We are currently experiencing infrastructure issues in the UAE region due to a confirmed power outage at our upstream provider's (AWS) datacenters. Users may experience temporary delays or intermittent availability of verification services, as well as impacted performance and data synchronization. We are closely monitoring the situation and apologize for any inconvenience this may cause.

https://health.aws.amazon.com/health/status

Other regions are not affected.

Monitoring: To mitigate the impact of the ongoing AWS power outage affecting the UAE region, we have temporarily launched part of our UAE production infrastructure in the EU region. This allows UAE users to continue operating and submitting verifications while the issue persists.

Please note that some data may still be missing or incomplete, as we were not able to retrieve the full dataset from AWS before the outage occurred. As a result, certain records or synchronization states may be partially unavailable at this time.

We will continue to monitor the situation closely and will restore full operations in the UAE region once the upstream provider resolves the incident. Thank you for your patience and understanding.

6 Mar 2026 18:05:26 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

4 Mar 2026 09:47:31 (2 months ago)

Monitoring: The state of UAE AWS infrastructure remains unchanged according to Amazon updates. Our Team stays alert and follows the situation closely.

3 Mar 2026 09:13:18 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 12:00:45 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:32:12 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:12:59 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:10:13 (2 months ago)

Monitoring: We are currently experiencing infrastructure issues in the UAE region due to a confirmed power outage at our upstream provider's (AWS) datacenters. Users may experience temporary delays or intermittent availability of verification services, as well as impacted performance and data synchronization. We are closely monitoring the situation and apologize for any inconvenience this may cause.

https://health.aws.amazon.com/health/status

Other regions are not affected.

2 Mar 2026 08:06:33 (2 months ago)

See all updates

Recently Resolved Incidents

No recent incidents

Sumsub Outage Survival Guide

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Sumsub

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Sumsub EU

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API

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Sumsub UAE

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AWS UAE Region Infrastructure Degradation

Started 2 Mar 2026 08:06:33 (2 months ago), still ongoing

Major Incident

Monitoring

API

MobileSDK

WebSDK

https://health.aws.amazon.com/health/status

Other regions are not affected.

We will continue to monitor the situation closely and will restore full operations in the UAE region once the upstream provider resolves the incident. Thank you for your patience and understanding.

6 Mar 2026 18:05:26 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

4 Mar 2026 09:47:31 (2 months ago)

Monitoring: The state of UAE AWS infrastructure remains unchanged according to Amazon updates. Our Team stays alert and follows the situation closely.

3 Mar 2026 09:13:18 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 12:00:45 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:32:12 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:12:59 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:10:13 (2 months ago)

https://health.aws.amazon.com/health/status

Other regions are not affected.

2 Mar 2026 08:06:33 (2 months ago)

See all updates

MobileSDK

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AWS UAE Region Infrastructure Degradation

Started 2 Mar 2026 08:06:33 (2 months ago), still ongoing

Major Incident

Monitoring

API

MobileSDK

WebSDK

https://health.aws.amazon.com/health/status

Other regions are not affected.

We will continue to monitor the situation closely and will restore full operations in the UAE region once the upstream provider resolves the incident. Thank you for your patience and understanding.

6 Mar 2026 18:05:26 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

4 Mar 2026 09:47:31 (2 months ago)

Monitoring: The state of UAE AWS infrastructure remains unchanged according to Amazon updates. Our Team stays alert and follows the situation closely.

3 Mar 2026 09:13:18 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 12:00:45 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:32:12 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:12:59 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:10:13 (2 months ago)

https://health.aws.amazon.com/health/status

Other regions are not affected.

2 Mar 2026 08:06:33 (2 months ago)

See all updates

WebSDK

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AWS UAE Region Infrastructure Degradation

Started 2 Mar 2026 08:06:33 (2 months ago), still ongoing

Major Incident

Monitoring

API

MobileSDK

WebSDK

https://health.aws.amazon.com/health/status

Other regions are not affected.

We will continue to monitor the situation closely and will restore full operations in the UAE region once the upstream provider resolves the incident. Thank you for your patience and understanding.

6 Mar 2026 18:05:26 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

4 Mar 2026 09:47:31 (2 months ago)

Monitoring: The state of UAE AWS infrastructure remains unchanged according to Amazon updates. Our Team stays alert and follows the situation closely.

3 Mar 2026 09:13:18 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 12:00:45 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:32:12 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:12:59 (2 months ago)

Monitoring: We are continuing to monitor for any changes with UAE AWS infrastructure availability.

2 Mar 2026 11:10:13 (2 months ago)

https://health.aws.amazon.com/health/status

Other regions are not affected.

2 Mar 2026 08:06:33 (2 months ago)

See all updates

Sumsub SGP

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API

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Sumsub Status

Real-time updates of Sumsub issues and outages

Sumsub status is Minor Service Outage

Sumsub UAE

API

MobileSDK

WebSDK

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Active Incidents

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Sumsub Outage Survival Guide

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Sumsub UAE

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