Stripo Status

Postmortem: While implementing anti-affinity rules to improve infrastructure reliability (preventing connection drops and reducing potential downtimes), our team redistributed ingress pods across different nodes. During this process, a misconfiguration occurred in Helm charts: we did not explicitly specify the ingress controller version.

As a result, Helm automatically upgraded the ingress controller to the latest available version, which introduced breaking changes incompatible with our current configuration. This led to the ingress controller being unable to accept the configuration and caused the plugin to become temporarily unavailable.

We acknowledge the impact this may have caused and sincerely apologize for the inconvenience. Transparency is important to us, and we are taking steps to ensure such misconfigurations do not happen again.

Resolved: This incident has been resolved.

Investigating: Incident acknowledged and the team has started working on its fix

Investigating: There might be issues with the initialization of Plugin inside customer’s web applications.

Time (UTC) : 2025-08-03T20:07:42

Investigating: There might be issues while viewing, changing or creating new modules in the Modules library inside the editor.

Time (UTC) : 2025-04-07T15:20:04

Investigating: We are continuing to investigate this issue.

Investigating: There might be an issue with access to the customer’s account.

Time (UTC) : 2024-11-24T07:02:04

Investigating: There might be issues while uploading, changing or removing customer’s images inside the editor.

Time (UTC) : 2024-08-20T21:10:57

Resolved: This incident has been resolved.

Investigating: There might be issues with validation of AMPHTML MIME part of your email templates while using compileEmail JS function or Compress Backend method.

Time (UTC) : 2025-08-03T20:40:27

Resolved: This incident has been resolved.

Investigating: There might be issues while uploading, changing or removing customer’s images inside the editor.

Time (UTC) : 2025-08-03T20:40:22

Resolved: This incident has been resolved.

Investigating: There might be issues while viewing, changing or creating new modules in the Modules library inside the editor.

Time (UTC) : 2025-08-03T20:38:49

Resolved: This incident has been resolved.

Investigating: There might be an issue related to auto-saving the email templates inside the editor. The manual saving (using the getTemplate JS function) is still working fine as expected.

Time (UTC) : 2025-08-03T20:38:48

Resolved: This incident has been resolved.

Investigating: There might be an issue in searching for new images Stock Images folder inside Image Gallery.

Time (UTC) : 2025-08-03T20:38:44

Resolved: This incident has been resolved.

Investigating: There might be issues with the initialization of Plugin inside customer’s web applications.

Time (UTC) : 2025-08-03T20:38:42

Resolved: This incident has been resolved.

Investigating: There might be an issue related to auto-saving the email templates inside the editor. The manual saving (using the getTemplate JS function) is still working fine as expected.

Time (UTC) : 2025-08-03T20:38:34

Resolved: This incident has been resolved.

Investigating: [Comment from Opsgenie]Dmitry Kudrenko acknowledged alert: "Partial Outage in work of Image Stock Service (plugin)"

Investigating: There might be an issue in searching for new images Stock Images folder inside Image Gallery.

Time (UTC) : 2025-08-03T20:07:44

Resolved: This incident has been resolved.

Investigating: [Comment from Opsgenie]Dmitry Kudrenko acknowledged alert: "Partial Outage in work of Patches Service (plugin)"

Investigating: There might be an issue related to auto-saving the email templates inside the editor. The manual saving (using the getTemplate JS function) is still working fine as expected.

Time (UTC) : 2025-08-03T20:07:34

Resolved: This incident has been resolved.

Investigating: [Comment from Opsgenie]Dmitry Kudrenko acknowledged alert: "Partial Outage in work of AMP Validation Service (plugin)"

Investigating: There might be issues with validation of AMPHTML MIME part of your email templates while using compileEmail JS function or Compress Backend method.

Time (UTC) : 2025-08-03T20:07:27

Resolved: This incident has been resolved.

Investigating: [Comment from Opsgenie]Dmitry Kudrenko acknowledged alert: "Partial Outage in work of Documents Service (plugin)"

Investigating: There might be issues while uploading, changing or removing customer’s images inside the editor.

Time (UTC) : 2025-08-03T20:08:22

Resolved: This incident has been resolved.

Investigating: There might be issues while using compileEmail JS function or Compress Backend method.

Time (UTC) : 2025-08-03T20:08:02

Resolved: This incident has been resolved.

Investigating: [Comment from Opsgenie]Dmitry Kudrenko acknowledged alert: "Partial Outage in work of Proxy Server (plugin)"

Investigating: There might be issues while uploading customer’s images inside the editor.

Time (UTC) : 2025-08-03T20:08:09

Resolved: This incident has been resolved.

Investigating: [Comment from Opsgenie]Dmitry Kudrenko acknowledged alert: "Partial Outage in work of Modules Service (plugin)"

Investigating: There might be issues while viewing, changing or creating new modules in the Modules library inside the editor.

Time (UTC) : 2025-08-03T20:07:49

Resolved: This incident has been resolved.

Investigating: [Comment from Opsgenie]Dmitry Kudrenko acknowledged alert: "Partial Outage in work of Draft Service (plugin)"

Investigating: There might be an issue related to auto-saving the email templates inside the editor. The manual saving (using the getTemplate JS function) is still working fine as expected.

Time (UTC) : 2025-08-03T20:07:48

Resolved: This incident has been resolved.

Investigating: There might be an issue related to auto-saving the email templates inside the editor. The manual saving (using the getTemplate JS function) is still working fine as expected.

Time (UTC) : 2025-08-03T19:42:34

Resolved: This incident has been resolved.

Investigating: There might be an issue related to auto-saving the email templates inside the editor. The manual saving (using the getTemplate JS function) is still working fine as expected.

Time (UTC) : 2025-08-03T19:42:48

Resolved: This incident has been resolved.

Investigating: There might be issues with the initialization of Plugin inside customer’s web applications.

Time (UTC) : 2025-08-03T19:42:42

Resolved: This incident has been resolved.

Investigating: There might be an issue in searching for new images Stock Images folder inside Image Gallery.

Time (UTC) : 2025-08-03T19:42:44

Resolved: This incident has been resolved.

Investigating: There might be an issue in searching for new images with Bank folder inside Image Gallery.

Time (UTC) : 2025-08-01T06:03:33

Resolved: This incident has been resolved.

Investigating: There might be an issue related to sending test messages to specified email addresses and/or related to testing email templates with Email on Acid.

Time (UTC) : 2025-08-01T06:03:15