Stripo Status: check for Stripo outages and issues

Stripo status is Operational

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API Gateway Service (plugin)

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Documents Service (plugin)

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Modules Service (plugin)

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Proxy Server (plugin)

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See all 36 Stripo components

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Active Incidents

Stripo Plugin is down

Started 8 Oct 2026 22:20:47 (22 hours ago), resolved 8 Oct 2026 23:18:47 (21 hours ago)

Critical Incident

Postmortem

API Gateway Service (plugin)

Started: 2026-10-08 22:20 UTC

Impact: Plugin is unavailable for customers — the editor does not load / does not respond. We have received reports from several customers.

What happened: At 22:13 UTC Zabbix reported the agent on the Plugin DB host (pg-plugins.stripo.email, 172.31.13.64) as unavailable; at 22:40 UTC the PostgreSQL monitor for live-plugins failed as well. The Plugin stopped working for customers at ~22:20 UTC.

DevOps is investigating. Next update here as soon as we have more information.

Postmortem: SUMMARY

On 8 October 2026, between 22:20 and 23:18 UTC, the Stripo Plugin was unavailable: the editor did not load or respond. The outage lasted 58 minutes. No customer data was lost, and other Stripo products were not affected.

WHAT HAPPENED

The database server behind the Plugin lost time synchronization. Two time-sync services were running on the server at once: the standard daemon, which adjusts the clock gradually, and a legacy scheduled job that steps the clock abruptly. A misconfigured schedule made the legacy job run almost every minute. The repeated clock jumps destabilized the server until the Plugin's database became unavailable.

TIMELINE (UTC, 8 October 2026)

21:44 - Clock instability begins on the Plugin database server.
22:13 - Our monitoring raises the first alert for the server.
22:20 - The Plugin stops loading for customers.
22:40 - Monitoring reports the Plugin database as unavailable.
23:00 - First customer reports are received; the on-duty engineer is called in.
23:18 - Service restored. The Plugin is fully operational.

RESOLUTION

Our engineers identified the time-sync conflict and restored the server. The Plugin returned to normal operation at 23:18 UTC and has been under extended monitoring since.

WHAT WE ARE DOING TO PREVENT THIS

Removing the legacy time-sync job so that this server, and every other production server, uses a single time source.
Adding monitoring for clock drift so that this kind of fault is caught before it affects service.
Changing alert escalation. Our monitoring alerted seven minutes before the outage, but the alert did not page an engineer. Critical alerts on production database servers will now page the on-duty engineer immediately, at any hour.

We apologize for the disruption and thank you for your patience. If you were affected and have questions, please contact our support team.

9 Oct 2026 09:15:46 (11 hours ago)

Resolved: The Plugin is fully operational again. DevOps restored the Plugin DB host; we are monitoring and have seen no further errors since 23:18 UTC.

A postmortem with root cause, timeline, and action items is being prepared and will be published shortly.

8 Oct 2026 23:18:47 (21 hours ago)

Investigating: Started: 2026-10-08 22:20 UTC

Impact: Plugin is unavailable for customers — the editor does not load / does not respond. We have received reports from several customers.

DevOps is investigating. Next update here as soon as we have more information.

8 Oct 2026 22:20:47 (22 hours ago)

See all updates

Recently Resolved Incidents

Partial Outage in work of Proxy Server (plugin)

Started 4 Oct 2026 17:03:14 (5 days ago), resolved 4 Oct 2026 17:04:13 (5 days ago)

Major Incident

Resolved

Proxy Server (plugin)

There might be issues while uploading customer’s images inside the editor.

Time (UTC) : 2026-10-04T17:03:09

See all updates

Partial Outage in work of Documents Service (plugin)

Started 4 Oct 2026 16:46:31 (5 days ago), resolved 4 Oct 2026 16:47:25 (5 days ago)

Major Incident

Resolved

Documents Service (plugin)

There might be issues while uploading, changing or removing customer’s images inside the editor.

Time (UTC) : 2026-10-04T16:46:22

See all updates

Partial Outage in work of Modules Service (plugin)

Started 4 Oct 2026 16:43:53 (5 days ago), resolved 4 Oct 2026 16:44:53 (5 days ago)

Major Incident

Resolved

Modules Service (plugin)

There might be issues while viewing, changing or creating new modules in the Modules library inside the editor.

Time (UTC) : 2026-10-04T16:43:49

See all updates

Stripo Outage Survival Guide

A step-by-step guide to help you survive a Stripo outage

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Stripo Components

Stripo

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Stripo Online Web Editor

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AMP Validation Service

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Billing Service

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Countdown Timer Service

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Stripo Account Backend part

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Stripo Account UI part

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Documents Service

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Draft Service

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Editor Front-End part

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Export Service

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Guid Service

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HTML Cleaner Service

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Image Stock Service

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Modules Service

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Patches Service

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PDF Creation Service

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Smart-Elements Generation Service

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Testing Service

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Thumbnail Generation Service

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Stripo Plugin

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AMP Validation Service (plugin)

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API Gateway Service (plugin)

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Stripo Plugin is down

Started 8 Oct 2026 22:20:47 (22 hours ago), resolved 8 Oct 2026 23:18:47 (21 hours ago)

Critical Incident

Postmortem

API Gateway Service (plugin)

Started: 2026-10-08 22:20 UTC

Impact: Plugin is unavailable for customers — the editor does not load / does not respond. We have received reports from several customers.

DevOps is investigating. Next update here as soon as we have more information.

Postmortem: SUMMARY

WHAT HAPPENED

TIMELINE (UTC, 8 October 2026)

RESOLUTION

Our engineers identified the time-sync conflict and restored the server. The Plugin returned to normal operation at 23:18 UTC and has been under extended monitoring since.

WHAT WE ARE DOING TO PREVENT THIS

Removing the legacy time-sync job so that this server, and every other production server, uses a single time source.
Adding monitoring for clock drift so that this kind of fault is caught before it affects service.
Changing alert escalation. Our monitoring alerted seven minutes before the outage, but the alert did not page an engineer. Critical alerts on production database servers will now page the on-duty engineer immediately, at any hour.

We apologize for the disruption and thank you for your patience. If you were affected and have questions, please contact our support team.

9 Oct 2026 09:15:46 (11 hours ago)

Resolved: The Plugin is fully operational again. DevOps restored the Plugin DB host; we are monitoring and have seen no further errors since 23:18 UTC.

A postmortem with root cause, timeline, and action items is being prepared and will be published shortly.

8 Oct 2026 23:18:47 (21 hours ago)

Investigating: Started: 2026-10-08 22:20 UTC

Impact: Plugin is unavailable for customers — the editor does not load / does not respond. We have received reports from several customers.

DevOps is investigating. Next update here as soon as we have more information.

8 Oct 2026 22:20:47 (22 hours ago)

See all updates

Countdown Timer Service (plugin)

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Documents Service (plugin)

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Partial Outage in work of Documents Service (plugin)

Started 4 Oct 2026 16:46:31 (5 days ago), resolved 4 Oct 2026 16:47:25 (5 days ago)

Major Incident

Resolved

Documents Service (plugin)

There might be issues while uploading, changing or removing customer’s images inside the editor.

Time (UTC) : 2026-10-04T16:46:22

See all updates

Draft Service (plugin)

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HTML Cleaner Service (plugin)

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Image Stock Service (plugin)

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Modules Service (plugin)

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Partial Outage in work of Modules Service (plugin)

Started 4 Oct 2026 16:43:53 (5 days ago), resolved 4 Oct 2026 16:44:53 (5 days ago)

Major Incident

Resolved

Modules Service (plugin)

There might be issues while viewing, changing or creating new modules in the Modules library inside the editor.

Time (UTC) : 2026-10-04T16:43:49

See all updates

Patches Service (plugin)

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Plugin Configuration Service (plugin)

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Proxy Server (plugin)

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Partial Outage in work of Proxy Server (plugin)

Started 4 Oct 2026 17:03:14 (5 days ago), resolved 4 Oct 2026 17:04:13 (5 days ago)

Major Incident

Resolved

Proxy Server (plugin)

There might be issues while uploading customer’s images inside the editor.

Time (UTC) : 2026-10-04T17:03:09

See all updates

Smart-Elements Generation Service (plugin)

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Thumbnail Generation Service (plugin)

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Stripo Public API

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Stripo Image Storage

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Stripo Status

Real-time updates of Stripo issues and outages

Stripo status is Operational

API Gateway Service (plugin)

Documents Service (plugin)

Modules Service (plugin)

Proxy Server (plugin)

You're checking on Stripo - but is your own site converting?

Active Incidents

Recently Resolved Incidents

Stripo Outage Survival Guide

Stripo Components

Stripo Online Web Editor

AMP Validation Service

Billing Service

Countdown Timer Service

Stripo Account Backend part

Stripo Account UI part

Documents Service

Draft Service

Editor Front-End part

Export Service

Guid Service

HTML Cleaner Service

Image Stock Service

Modules Service

Patches Service

PDF Creation Service

Smart-Elements Generation Service

Testing Service

Thumbnail Generation Service

Stripo Plugin

AMP Validation Service (plugin)

API Gateway Service (plugin)

Countdown Timer Service (plugin)

Documents Service (plugin)

Draft Service (plugin)

HTML Cleaner Service (plugin)

Image Stock Service (plugin)

Modules Service (plugin)

Patches Service (plugin)

Plugin Configuration Service (plugin)

Proxy Server (plugin)

Smart-Elements Generation Service (plugin)

Thumbnail Generation Service (plugin)

Stripo Public API

Stripo Image Storage

Stripo Alternatives

Commonly Used Together