Chameleon status is Operational

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Chameleon Heroku

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Active Incidents

No active incidents

Recently Resolved Incidents

AWS outage information + Segments + Background jobs backlog
Started 20 Oct 2025 13:48:16 (6 days ago), resolved 21 Oct 2025 02:13:37 (5 days ago)
Major Incident
Resolved
Heroku

During the AWS outage, Chameleon remained online and was not directly affected by the ongoing issues. All Chameleon Experiences were published on schedule, and new experiences went live as expected. Many customers also used Chameleon to notify their customers via in-product banners linking to their own status pages.

During this period, we ingested and queued a large volume of data — typical for EU and US Eastern morning hours. However, today our auto-scaling was unable to bring additional resources online due to the AWS and Heroku issues. As a result, we are currently processing a backlog of data and background jobs. The current processing delay is approximately 30 minutes (Experience metrics are delayed by this amount, but microsurvey responses are not). This backlog will decrease quickly once auto-scaling resumes normal operation.

Chameleon Outage Survival Guide

A step-by-step guide to help you survive a Chameleon outage
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    Chameleon Components

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    Chameleon User profile API

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    Chameleon JavaScript CDN

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    Chameleon Sidebar API

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    Chameleon Data API

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    Chameleon Heroku

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    AWS outage information + Segments + Background jobs backlog
    Started 20 Oct 2025 13:48:16 (6 days ago), resolved 21 Oct 2025 02:13:37 (5 days ago)
    Major Incident
    Resolved
    Heroku

    During the AWS outage, Chameleon remained online and was not directly affected by the ongoing issues. All Chameleon Experiences were published on schedule, and new experiences went live as expected. Many customers also used Chameleon to notify their customers via in-product banners linking to their own status pages.

    During this period, we ingested and queued a large volume of data — typical for EU and US Eastern morning hours. However, today our auto-scaling was unable to bring additional resources online due to the AWS and Heroku issues. As a result, we are currently processing a backlog of data and background jobs. The current processing delay is approximately 30 minutes (Experience metrics are delayed by this amount, but microsurvey responses are not). This backlog will decrease quickly once auto-scaling resumes normal operation.

    Chameleon Transactional emails

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    Chameleon HelpBar Search API

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    Chameleon Privacy notifications

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    Chameleon Builder

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