Smartsheet Status

Resolved: Email functionality has been fully restored and is operating normally. The incident is now resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

We have been investigating an issue with emails not being delivered from Smartsheet. This is impacting all email types sent by Smartsheet including the following:

• One time access code for TOTP login emails. • Emails generated by automated workflows. • New account creation confirmation emails. • Password reset emails. • Recurring emails scheduled from a Smartsheet item.

Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

Investigating: We are continuing to investigate this issue.

Investigating: We are investigating an issue with emails not being delivered from Smartsheet. This is impacting the sending of automated workflows and TOTP login emails. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

Postmortem: On Thursday, December 4th 2025 at 8:08am, users experienced delays in Document Generation requests to download generated documents or attach them to rows. The issue occurred due to increased load on the back end service following a recent code change and was resolved by 11:30am Pacific Time.

Resolved: Document Generation functionality has been fully restored and is operating normally. The incident is now resolved.

Monitoring: We are observing stability being restored for Document Generation. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

Identified: We have identified the issue responsible for the delays with Document Generation and are implementing a fix. We will provide frequent updates until we reach a monitoring status.

Investigating: We are continuing to investigate the cause of issues with requests to Generate Documents impacting Document Generation Automations and manual Document Generation. We will provide frequent updates until we reach a monitoring status.

Investigating: We are investigating issues with requests to generate documents impacting Document Generation Automations and manual Document Generation. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

Resolved: Email functionality has been fully restored and is operating normally. The incident is now resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

We have been investigating an issue with emails not being delivered from Smartsheet. This is impacting all email types sent by Smartsheet including the following:

• One time access code for TOTP login emails. • Emails generated by automated workflows. • New account creation confirmation emails. • Password reset emails. • Recurring emails scheduled from a Smartsheet item.

Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

Investigating: We are continuing to investigate this issue.

Investigating: We are investigating an issue with emails not being delivered from Smartsheet. This is impacting the sending of automated workflows and TOTP login emails. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.