monday.com Status

Postmortem: ### What happened:

On August 4th (08:36am, EST), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover.

While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information.

What caused it:

A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated.

How we responded:

Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST.

What we're doing to prevent recurrence:

We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively.

We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

Resolved: This incident has now been resolved. All regions are now fully operational.

Monitoring: A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

Investigating: We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

Investigating: We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

Investigating: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Postmortem: ### What happened:

On August 4th (08:36am, EST), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover.

While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information.

What caused it:

A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated.

How we responded:

Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST.

What we're doing to prevent recurrence:

We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively.

We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

Resolved: This incident has now been resolved. All regions are now fully operational.

Monitoring: A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

Investigating: We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

Investigating: We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

Investigating: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Postmortem: ### What happened:

On August 4th (08:36am, EST), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover.

While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information.

What caused it:

A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated.

How we responded:

Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST.

What we're doing to prevent recurrence:

We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively.

We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

Resolved: This incident has now been resolved. All regions are now fully operational.

Monitoring: A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

Investigating: We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

Investigating: We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

Investigating: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Resolved: The issue with Emails and Activities has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Monitoring: We are continuing monitoring the issue with Email & Activities, and we hope to provide you updates as soon as possible. Thank you for your understanding.

Monitoring: We are continuing to monitor any further issues regarding email delays in Emails and Activities.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

Investigating: We are continuing to investigate this issue.

Investigating: We are currently investigating reports of issues related to Emails and Activities. Our team is looking into this and will provide you with a response shortly.

Resolved: The board creation issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Monitoring: A fix has been implemented and we are monitoring results to ensure full system stability.

Postmortem: ### What happened:

On August 4th (08:36am, EST), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover.

While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information.

What caused it:

A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated.

How we responded:

Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST.

What we're doing to prevent recurrence:

We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively.

We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

Resolved: This incident has now been resolved. All regions are now fully operational.

Monitoring: A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

Investigating: We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

Investigating: We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

Investigating: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Postmortem: ### What happened:

On August 4th (08:36am, EST), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover.

While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information.

What caused it:

A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated.

How we responded:

Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST.

What we're doing to prevent recurrence:

We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively.

We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

Resolved: This incident has now been resolved. All regions are now fully operational.

Monitoring: A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

Investigating: We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

Investigating: We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

Investigating: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Postmortem: ### What happened:

On August 4th (08:36am, EST), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover.

While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information.

What caused it:

A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated.

How we responded:

Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST.

What we're doing to prevent recurrence:

We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively.

We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

Resolved: This incident has now been resolved. All regions are now fully operational.

Monitoring: A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

Investigating: We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

Investigating: We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

Investigating: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Resolved: The board creation issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Monitoring: A fix has been implemented and we are monitoring results to ensure full system stability.

Postmortem: ### What happened:

On August 4th (08:36am, EST), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover.

While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information.

What caused it:

A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated.

How we responded:

Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST.

What we're doing to prevent recurrence:

We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively.

We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

Resolved: This incident has now been resolved. All regions are now fully operational.

Monitoring: A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

Investigating: We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

Investigating: We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

Investigating: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

Postmortem: ### What happened:

On August 4th (08:36am, EST), our US and EU customers experienced a 189-minute incident, including approximately 70 minutes of downtime. During this incident, customers in the US and EU servers experienced degraded performance in our core services with high latency. Between 9:41am and 9:48am EST, we initiated a complete shutdown of our services to help our systems recover.

While the disruption lasted for an extended period, no data loss occurred during the incident, and we were able to ensure the integrity of your information.

What caused it:

A third party infrastructure provider deployed a security update which resulted in unexpected behavior and temporary instability within the platform. While the issue was outside of our direct control, it impacted how our service operated.

How we responded:

Our team scaled the system to support the load that was created as a result of the third party security update. By scaling the system and working with the third party provider to revert the security update, we restored normal service by 11:45am EST.

What we're doing to prevent recurrence:

We’re working to sharpen our processes for blocking impacts of live updates performed by third party providers, and improve metrics that will help to identify third party provider issues proactively.

We sincerely apologize for any disruption this caused to your workflow. Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

Resolved: This incident has now been resolved. All regions are now fully operational.

Monitoring: A fix has been implemented for the EU and US platforms, and we're currently monitoring the results. Automations and integrations may still experience some latency on the EU and US servers.

Investigating: We're working to resolve the issue on the US and EU servers. The AUS server is fully operational

Investigating: We are still working to resolve the issue. In the AUS server specifically, API and apps are operational, while there are still delays in automations and integrations

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers. API is currently disabled across all servers, also affecting the AUS server.

Investigating: We are continuing to investigate reports of connectivity issues across the platform in the US, EU, and AUS servers.

Investigating: We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.