monday.com Status: check for monday.com outages and issues

monday.com status is Operational

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See all 54 monday.com components

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Active Incidents

Issues with delays in emails logging in CRM and Service.

Started 25 Mar 2025 14:48:33 (7 days ago), resolved 26 Mar 2025 00:02:33 (6 days ago)

Minor Incident

Postmortem

Emails & Activities

We are currently investigating reports of email delays for Emails and Activities. In monday Service, there is a delay in new tickets logging and in CRM there is a delay in email logging on the E&A timeline as well as item creation. Our team is looking into this and will provide you with a response shortly.

Postmortem: What Happened:

On March 26th, 2025, 14:48 UTC, our US customers experienced a 9 hour and 14 minute incident. Our Simple Queue Service (SQS) began accumulating messages due to architectural issues, which resulted in slower processing of emails, hence delays in emails logging within the Emails & Activities framework.

‌

What caused it:

There were a few accounts that received a massive number of emails which took over the entire processing.

‌

How we responded:

We have an additional queue on production to which we routed the problematic accounts, alleviating traffic from the main queue.

‌

What we're doing to prevent recurrence:

We have implemented metrics as alerts to trigger PagerDuty notifications early and are planning to update the architecture soon.

‌

We sincerely apologize for any disruption this caused to your workflow.

Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

26 Mar 2025 22:34:53 (5 days ago)

Resolved: The email delay in Emails and Activities has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

26 Mar 2025 00:02:33 (6 days ago)

Monitoring: We are continuing to monitor for any further issues.

25 Mar 2025 19:29:56 (7 days ago)

Monitoring: We are continuing to monitor for any further issues.

25 Mar 2025 18:22:29 (7 days ago)

Monitoring: A fix has been implemented and we are monitoring results to ensure full stability with E&A!

25 Mar 2025 17:43:10 (7 days ago)

Identified: Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

25 Mar 2025 14:57:46 (7 days ago)

Investigating: We are currently investigating reports of email delays for Emails and Activities. In monday Service, there is a delay in new tickets logging and in CRM there is a delay in email logging on the E&A timeline as well as item creation. Our team is looking into this and will provide you with a response shortly.

25 Mar 2025 14:48:34 (7 days ago)

See all updates

Investigating issues with adding columns

Started 1 Oct 2024 12:49:26 (6 months ago), still ongoing

Minor Incident

Investigating

Other Functionalities

We are currently investigating reports of issues related to adding columns. Our team is looking into this and will provide you with a response shortly.

Investigating issues with the ability to cancel an account

Started 28 Jul 2024 08:32:46 (8 months ago), still ongoing

Minor Incident

Identified

Billing

We are currently experiencing issues related to closing accounts, where the option to close the account is grayed out. Our dedicated team is working to resolve this as quickly as possible

See all updates

Investigating issues with logging in to the platform

Started 15 Jul 2024 14:35:40 (9 months ago), still ongoing

Minor Incident

Investigating

We are currently investigating reports of issues related to logging into the platform. Our team is looking into this and will provide you with a response shortly.

See all updates

Recently Resolved Incidents

No recent incidents

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Investigating issues with logging in to the platform

Started 15 Jul 2024 14:35:40 (9 months ago), still ongoing

Minor Incident

Investigating

We are currently investigating reports of issues related to logging into the platform. Our team is looking into this and will provide you with a response shortly.

See all updates

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Investigating issues with the ability to cancel an account

Started 28 Jul 2024 08:32:46 (8 months ago), still ongoing

Minor Incident

Identified

Billing

We are currently experiencing issues related to closing accounts, where the option to close the account is grayed out. Our dedicated team is working to resolve this as quickly as possible

See all updates

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Investigating issues with adding columns

Started 1 Oct 2024 12:49:26 (6 months ago), still ongoing

Minor Incident

Investigating

Other Functionalities

We are currently investigating reports of issues related to adding columns. Our team is looking into this and will provide you with a response shortly.

Support

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Issues with delays in emails logging in CRM and Service.

Started 25 Mar 2025 14:48:33 (7 days ago), resolved 26 Mar 2025 00:02:33 (6 days ago)

Minor Incident

Postmortem

Emails & Activities

Postmortem: What Happened:

‌

What caused it:

There were a few accounts that received a massive number of emails which took over the entire processing.

‌

How we responded:

We have an additional queue on production to which we routed the problematic accounts, alleviating traffic from the main queue.

‌

What we're doing to prevent recurrence:

We have implemented metrics as alerts to trigger PagerDuty notifications early and are planning to update the architecture soon.

‌

We sincerely apologize for any disruption this caused to your workflow.

Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

26 Mar 2025 22:34:53 (5 days ago)

Resolved: The email delay in Emails and Activities has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

26 Mar 2025 00:02:33 (6 days ago)

Monitoring: We are continuing to monitor for any further issues.

25 Mar 2025 19:29:56 (7 days ago)

Monitoring: We are continuing to monitor for any further issues.

25 Mar 2025 18:22:29 (7 days ago)

Monitoring: A fix has been implemented and we are monitoring results to ensure full stability with E&A!

25 Mar 2025 17:43:10 (7 days ago)

Identified: Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

25 Mar 2025 14:57:46 (7 days ago)

25 Mar 2025 14:48:34 (7 days ago)

See all updates

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Investigating issues with logging in to the platform

Started 15 Jul 2024 14:35:40 (9 months ago), still ongoing

Minor Incident

Investigating

We are currently investigating reports of issues related to logging into the platform. Our team is looking into this and will provide you with a response shortly.

See all updates

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Investigating issues with the ability to cancel an account

Started 28 Jul 2024 08:32:46 (8 months ago), still ongoing

Minor Incident

Identified

Billing

We are currently experiencing issues related to closing accounts, where the option to close the account is grayed out. Our dedicated team is working to resolve this as quickly as possible

See all updates

Other Functionalities

Tue 25

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now

Investigating issues with adding columns

Started 1 Oct 2024 12:49:26 (6 months ago), still ongoing

Minor Incident

Investigating

Other Functionalities

We are currently investigating reports of issues related to adding columns. Our team is looking into this and will provide you with a response shortly.

Notifications

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Support

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Emails & Activities

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Issues with delays in emails logging in CRM and Service.

Started 25 Mar 2025 14:48:33 (7 days ago), resolved 26 Mar 2025 00:02:33 (6 days ago)

Minor Incident

Postmortem

Emails & Activities

Postmortem: What Happened:

‌

What caused it:

There were a few accounts that received a massive number of emails which took over the entire processing.

‌

How we responded:

We have an additional queue on production to which we routed the problematic accounts, alleviating traffic from the main queue.

‌

What we're doing to prevent recurrence:

We have implemented metrics as alerts to trigger PagerDuty notifications early and are planning to update the architecture soon.

‌

We sincerely apologize for any disruption this caused to your workflow.

Thank you for your understanding as we work to continuously improve our platform's reliability.

Your team at monday.com

26 Mar 2025 22:34:53 (5 days ago)

Resolved: The email delay in Emails and Activities has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

26 Mar 2025 00:02:33 (6 days ago)

Monitoring: We are continuing to monitor for any further issues.

25 Mar 2025 19:29:56 (7 days ago)

Monitoring: We are continuing to monitor for any further issues.

25 Mar 2025 18:22:29 (7 days ago)

Monitoring: A fix has been implemented and we are monitoring results to ensure full stability with E&A!

25 Mar 2025 17:43:10 (7 days ago)

Identified: Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

25 Mar 2025 14:57:46 (7 days ago)

25 Mar 2025 14:48:34 (7 days ago)

See all updates

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Investigating issues with the ability to cancel an account

Started 28 Jul 2024 08:32:46 (8 months ago), still ongoing

Minor Incident

Identified

Billing

We are currently experiencing issues related to closing accounts, where the option to close the account is grayed out. Our dedicated team is working to resolve this as quickly as possible

See all updates

Other Functionalities

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monday.com Status

Real-time updates of monday.com issues and outages

monday.com status is Operational

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