SimplePractice Status

Resolved: This incident has been resolved.

Monitoring: We're still in the process of monitoring the fix for this, and will continue to provide updates as we have them.

Monitoring: We've implemented the fix for this and are currently monitoring this further.

Identified: We are continuing to work on a fix for this.

Identified: We've identified the issue and are currently in the process of implementing a fix for this.

Investigating: We have identified delays in message delivery of automated email reminders, daily agenda emails, and Data Export processing.

To ensure appropriate communication with clients, please manually send the appointment reminders from the appointment page. It is recommended that customers use alternate forms of communication for the duration of this incident.

We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

Resolved: This issue has been resolved. All calendar and notifications features are functioning normally. We appreciate your patience.

Monitoring: A fix has been implemented and we are monitoring the results. Calendar and notification features should be resuming as normal.

Identified: We are continuing to work on a fix for this issue. Thank you for your patience.

Identified: We have identified the cause of the issue and are actively working on a fix.

Investigating: We are currently experiencing a limited feature interruption related to the calendar and notifications.

We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

Resolved: This incident has been resolved.

Identified: We are continuing to work on a fix for this issue.

Identified: We're continuing to work on a fix for this issue.

Identified: The site is currently experiencing a higher than normal amount of load which may be causing pages and features to be slow or unresponsive.

Resolved: This incident has been resolved.

Monitoring: We're still in the process of monitoring the fix for this, and will continue to provide updates as we have them.

Monitoring: We've implemented the fix for this and are currently monitoring this further.

Identified: We are continuing to work on a fix for this.

Identified: We've identified the issue and are currently in the process of implementing a fix for this.

Investigating: We have identified delays in message delivery of automated email reminders, daily agenda emails, and Data Export processing.

To ensure appropriate communication with clients, please manually send the appointment reminders from the appointment page. It is recommended that customers use alternate forms of communication for the duration of this incident.

We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.