SignWell Status

Resolved: Resolved: This incident has been fully resolved. Our email provider has confirmed recovery on their end, the backlog of queued messages has been delivered, and email sending has returned to normal performance. We've verified delivery is stable after an extended monitoring period. Thank you for your patience while we worked through this issue.

Monitoring: Resolved: The backlog of queued messages has been fully sent and email delivery has returned to normal from our main email provider.

System performance is back to its expected state. We'll continue monitoring for a while longer to confirm everything remains optimal.

Thank you for your patience while we worked through this issue.

Monitoring: Update: Our primary email provider is recovering. Documents that weren't re-sent are now being processed and will be delivered shortly. We're continuing to monitor until all queued emails have gone out.

Monitoring: Update: We've successfully switched email routing and notifications are being delivered we're continuing to monitor delivery to confirm everything remains stable.

Identified: Update: We've identified an upstream issue with our email provider. We're working on rerouting notifications through an alternate path to restore normal delivery.

Investigating: We're currently experiencing email sending delays due to an issue with our third-party email provider. Emails may take longer than usual to arrive. We're actively monitoring the situation and will post an update as soon as we have more information.