Yousign Status

Resolved: We identified an infrastructure issue impacting our V2 and V3 APIs. This may have resulted in intermittent 500 errors between 14:17 and 14:23 on document upload and download requests. The issue has been fully resolved, and all services have been operating normally since 14:23. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Identified: We are currently experiencing 500 errors with our V2 and V3 APIs. primarily affecting document upload and download requests.

Resolved: The issue has been fully resolved, and all services have been operating normally since 10:40. We will continue to closely monitor impacted components.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We experienced a significant slowdown on signatures since 10:17 Our team has identified the issue and has been working on resolving it. Thank you for your understanding.

Investigating: We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.

Resolved: The issue has been fully resolved, and all services have been operating normally since 10:40. We will continue to closely monitor impacted components.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We experienced a significant slowdown on signatures since 10:17 Our team has identified the issue and has been working on resolving it. Thank you for your understanding.

Investigating: We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.

Resolved: The issue has been fully resolved, and all services have been operating normally since 10:40. We will continue to closely monitor impacted components.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We experienced a significant slowdown on signatures since 10:17 Our team has identified the issue and has been working on resolving it. Thank you for your understanding.

Investigating: We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.

Resolved: This incident has been resolved.

Identified: We experienced a significant slowdown on v3 signatures between 16:30 and 16:55. Our team has identified the issue and has been working on resolving it. Thank you for your understanding.

Resolved: We identified an infrastructure issue impacting our V2 and V3 APIs. This may have resulted in intermittent 500 errors between 14:17 and 14:23 on document upload and download requests. The issue has been fully resolved, and all services have been operating normally since 14:23. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Identified: We are currently experiencing 500 errors with our V2 and V3 APIs. primarily affecting document upload and download requests.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Since this morning, an error occurs when trying to activate a signature request with the API, in both Production and Sandbox environments. Our technical team identified that the issue occurs when the header ‘Content-type’: ‘application/json’ is given without any body payload. As a quick workaround, you can either remove this header, or keep this header and add {} in the body payload. Our technical team is working on a fix. If you have urgent questions, please contact our support team by sending an email to [email protected].

Resolved: The issue has been fully resolved, and all services have been operating normally since 10:40. We will continue to closely monitor impacted components.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We experienced a significant slowdown on signatures since 10:17 Our team has identified the issue and has been working on resolving it. Thank you for your understanding.

Investigating: We are currently experiencing 500 errors with our V2 and V3. primarily affecting document upload and download requests.

Resolved: This incident has been resolved.

Identified: We experienced a significant slowdown on v3 signatures between 16:30 and 16:55. Our team has identified the issue and has been working on resolving it. Thank you for your understanding.