Shippo status is Partially Degraded Service

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Shippo Carrier API

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USPS
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UPS
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Royal Mail (InterSoft)
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parcel_perform
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XPO
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Royal Mail InterSoft Tracking Degradation (Third-Party Issue)
Started 4 May 2026 20:48:27 (4 days ago), still ongoing
Minor Incident
Investigating
Royal Mail (InterSoft)

We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information.

Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.

3rd party tracking updates issue
Started 27 Apr 2026 06:11:56 (12 days ago), still ongoing
Incident without Impact
Identified
XPO

We are currently experiencing an issue affecting tracking updates for shipments handled by XPO. Tracking events may not be visible on our platform at this time. This issue is caused by a problem with a third-party integration that supports XPO tracking. Our partner is aware of the issue and is actively working on a fix. At this time, we do not have a confirmed timeline for resolution. We will continue to share updates as more information becomes available.

Recently Resolved Incidents

Intermittent UPS rate quote and label failures
Started 8 May 2026 16:46:52 (15 hours ago), resolved 8 May 2026 20:11:49 (11 hours ago)
Major Incident
Resolved
UPS

As of 16:30 UTC, the majority of Shippo's UPS authentication token renewal requests have failed over the past 75 minutes, causing intermittent errors with UPS rate quotes and label generation for accounts that use UPS. Shippo engineering is in active contact with UPS to coordinate a resolution and is reviewing token renewal patterns on our side.

USPS Tracking disruption
Started 8 May 2026 16:03:44 (16 hours ago), resolved 8 May 2026 18:19:02 (13 hours ago)
Minor Incident
Resolved
USPS

We are experiencing an interruption in USPS tracking events from the carrier. Our team has reached out to USPS and is actively monitoring the situation. We keep you updated as soon as we receive reply from the carrier.

Shippo Outage Survival Guide

A step-by-step guide to help you survive a Shippo outage
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    Shippo Components

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    Shippo REST API

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    Shippo Web Dashboard

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    Shippo Carrier API

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    USPS
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    USPS Tracking disruption
    Started 8 May 2026 16:03:44 (16 hours ago), resolved 8 May 2026 18:19:02 (13 hours ago)
    Minor Incident
    Resolved
    USPS

    We are experiencing an interruption in USPS tracking events from the carrier. Our team has reached out to USPS and is actively monitoring the situation. We keep you updated as soon as we receive reply from the carrier.

    UPS
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    Intermittent UPS rate quote and label failures
    Started 8 May 2026 16:46:52 (15 hours ago), resolved 8 May 2026 20:11:49 (11 hours ago)
    Major Incident
    Resolved
    UPS

    As of 16:30 UTC, the majority of Shippo's UPS authentication token renewal requests have failed over the past 75 minutes, causing intermittent errors with UPS rate quotes and label generation for accounts that use UPS. Shippo engineering is in active contact with UPS to coordinate a resolution and is reviewing token renewal patterns on our side.

    FedEx
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    Airterra
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    APC Postal
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    APG
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    Aramex
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    Asendia US
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    Australia Post
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    Axlehire
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    Better Trucks
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    Canada Post
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    CDL
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    Chronopost
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    Colissimo
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    Correos
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    CouriersPlease
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    Deutsche Post
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    DHL eCommerce
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    DHL Express
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    DHL Germany
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    DPD DE
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    DPD UK
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    ePost Global
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    EVRi
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    Fastway Australia
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    Globegistics
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    GLS
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    La Poste
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    Lasership
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    LSO
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    Mondial Relay
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    OnTrac
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    Maergo
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    OrangeDS
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    Passport
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    Newgistics
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    Poste Italiane
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    Purolator
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    Royal Mail (InterSoft)
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    Royal Mail InterSoft Tracking Degradation (Third-Party Issue)
    Started 4 May 2026 20:48:27 (4 days ago), still ongoing
    Minor Incident
    Investigating
    Royal Mail (InterSoft)

    We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information.

    Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.

    Royal Mail (Storefeeder)
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    Sendle
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    Swyft
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    UDS
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    RR Donnelley
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    Veho
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    parcel_perform
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    DHL Benelux
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    Estafeta
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    New Zealand Post
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    Parcel
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    Parcelforce
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    Posti
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    landmark_global
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    Ecms_express
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    Hunter_express
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    Austrian Post Express
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    Estafeta
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    Shippit
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    Uni Uni
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    Canpar courier
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    UK mail
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    Parcll
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    ABF Freight
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    Whistl
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    RL carriers
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    XPO
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    3rd party tracking updates issue
    Started 27 Apr 2026 06:11:56 (12 days ago), still ongoing
    Incident without Impact
    Identified
    XPO

    We are currently experiencing an issue affecting tracking updates for shipments handled by XPO. Tracking events may not be visible on our platform at this time. This issue is caused by a problem with a third-party integration that supports XPO tracking. Our partner is aware of the issue and is actively working on a fix. At this time, we do not have a confirmed timeline for resolution. We will continue to share updates as more information becomes available.

    Shippo XPO

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    Shippo Platform API

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