Shippo Status

Monitoring: Update: Canada Post has confirmed their systems are stabilized; however, error rates remain elevated. We are seeing some successful transactions and are continuing to monitor the service until full operational stability is confirmed.

Identified: Canada Post has confirmed an outage on their end and their team is actively working to resolve the issue. We will share updates as more information becomes available.

Investigating: We have detected an elevated error rate from Canada post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, label generation is affected.

Monitoring: La Poste is currently experiencing service disruptions due to an ongoing denial-of-service attack that began yesterday. While the situation is improving and services are gradually being restored, stability remains fragile and intermittent issues may still occur. We will continue to monitor the situation.

Investigating: We have detected an elevated error rate from La Poste Transaction and Tracking API. The carrier appears to be experiencing an outage on their side. We are monitoring the situation. During this time, updates may be delayed but will be sent once the carrier's API is restored.

Investigating: The Canadian Union of Postal Workers (CUPW) has moved from a full, national strike to rotating strikes across select areas in Canada. As a result, Canada Post has resumed operations, and you can once again create and purchase Canada Post labels through Shippo. However, with rotating strike activity ongoing, delivery timelines remain unpredictable, and service guarantees are currently suspended. What else to expect

Rotating strike activity may be isolated to specific locations, affecting those areas for a specified period of time. During a rotating strike, Canada Post will accept, process and deliver mail and parcels in unaffected areas, but you can still expect delays. Once an item is inducted into Canada Post’s network, it will be secure but cannot be retrieved if that facility is affected by a rotating strike. Items will be delivered as quickly as possible after a disruption is over and operations resume.

Customers should expect delays in pickup, processing, and delivery as operations stabilize. If you choose to ship via Canada Post, please keep these considerations in mind. Additionally, please be aware that further strike action could occur with little to no notice, meaning this period remains unpredictable.

For the latest information including areas affected, visit Canada Post's negotiations updates page http://canadapost.ca/negotiations.

Investigating: We are continuing to investigate this issue.

Investigating: Due to a national strike by the Canadian Union of Postal Workers effective September 25th, customers are asked to refrain from mailing items to Canada via USPS, Royal Mail and Australia Post or domestically via Canada Post until further notice. This will impact shipments currently in transit as well as new shipments. It’s unclear how long the strike will last.

To ensure your packages don’t get delayed or lost, Shippo will be disabling all USPS, Royal Mail and AusPost service levels in our App and API for packages with a Canadian destination.

Your options with Shippo Shippo offers alternative carrier options to keep your shipments moving to Canada, such as UPS, FedEx, and DHL Express. Log in to your Shippo account today to view available shipping options for destinations throughout Canada.

Investigating: We are continuing to investigate this issue.

Investigating: Due to a national strike by the Canadian Union of Postal Workers effective September 25th, customers are asked to refrain from mailing items to Canada via USPS or domestically via Canada Post until further notice. This will impact shipments currently in transit as well as new shipments. It’s unclear how long the strike will last.

To ensure your packages don’t get delayed or lost, Shippo will be disabling all USPS service levels in our App and API for packages with a Canadian destination. Your options with Shippo

Shippo offers alternative carrier options to keep your shipments moving to Canada, such as UPS, FedEx, and DHL Express. Log in to your Shippo account today to view available shipping options for destinations throughout Canada.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We have detected an elevated error rate from Colissimo Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.

Resolved: This incident has been resolved.

Investigating: We have detected an elevated error rate from Colissimo Transaction API. The carrier appears to be experiencing an outage on their side. We are monitoring the situation. During this time, transaction updates may be delayed but will be sent once the carrier's API is restored.

Resolved: This incident has been resolved.

Investigating: We have detected an elevated error rate from la_poste on Tracking API. We have reached out to the carrier and and actively monitoring the status of these issues and will provide further updates soon.

Resolved: This incident has been resolved.

Investigating: We have detected an elevated error rate from la_poste on Tracking and Transaction API. We have reached out to the carrier and and actively monitoring the status of these issues and will provide further updates soon.