Shippo Status

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: API and App services have been fully restored. We are continuing to address and repair several non-critical functionalities and will provide updates as they are resolved.

Identified: We are actively monitoring the situation and working with Cloudflare to restore full system availability.

Investigating: We are continuing to investigate this issue.

Investigating: We are experiencing intermittent availability issues across our API and App due to an intermittent outage from Cloudflare. We are closely monitoring the situation and will provide updates as soon as we have more information.

Investigating: We are investigating reports of degraded performance affecting the Shippo service.

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: API and App services have been fully restored. We are continuing to address and repair several non-critical functionalities and will provide updates as they are resolved.

Identified: We are actively monitoring the situation and working with Cloudflare to restore full system availability.

Investigating: We are continuing to investigate this issue.

Investigating: We are experiencing intermittent availability issues across our API and App due to an intermittent outage from Cloudflare. We are closely monitoring the situation and will provide updates as soon as we have more information.

Investigating: We are investigating reports of degraded performance affecting the Shippo service.

Investigating: The Canadian Union of Postal Workers (CUPW) has moved from a full, national strike to rotating strikes across select areas in Canada. As a result, Canada Post has resumed operations, and you can once again create and purchase Canada Post labels through Shippo. However, with rotating strike activity ongoing, delivery timelines remain unpredictable, and service guarantees are currently suspended. What else to expect

Rotating strike activity may be isolated to specific locations, affecting those areas for a specified period of time. During a rotating strike, Canada Post will accept, process and deliver mail and parcels in unaffected areas, but you can still expect delays. Once an item is inducted into Canada Post’s network, it will be secure but cannot be retrieved if that facility is affected by a rotating strike. Items will be delivered as quickly as possible after a disruption is over and operations resume.

Customers should expect delays in pickup, processing, and delivery as operations stabilize. If you choose to ship via Canada Post, please keep these considerations in mind. Additionally, please be aware that further strike action could occur with little to no notice, meaning this period remains unpredictable.

For the latest information including areas affected, visit Canada Post's negotiations updates page http://canadapost.ca/negotiations.

Investigating: We are continuing to investigate this issue.

Investigating: Due to a national strike by the Canadian Union of Postal Workers effective September 25th, customers are asked to refrain from mailing items to Canada via USPS, Royal Mail and Australia Post or domestically via Canada Post until further notice. This will impact shipments currently in transit as well as new shipments. It’s unclear how long the strike will last.

To ensure your packages don’t get delayed or lost, Shippo will be disabling all USPS, Royal Mail and AusPost service levels in our App and API for packages with a Canadian destination.

Your options with Shippo Shippo offers alternative carrier options to keep your shipments moving to Canada, such as UPS, FedEx, and DHL Express. Log in to your Shippo account today to view available shipping options for destinations throughout Canada.

Investigating: We are continuing to investigate this issue.

Investigating: Due to a national strike by the Canadian Union of Postal Workers effective September 25th, customers are asked to refrain from mailing items to Canada via USPS or domestically via Canada Post until further notice. This will impact shipments currently in transit as well as new shipments. It’s unclear how long the strike will last.

To ensure your packages don’t get delayed or lost, Shippo will be disabling all USPS service levels in our App and API for packages with a Canadian destination. Your options with Shippo

Shippo offers alternative carrier options to keep your shipments moving to Canada, such as UPS, FedEx, and DHL Express. Log in to your Shippo account today to view available shipping options for destinations throughout Canada.

Resolved: This incident has been resolved.

Investigating: We have detected an elevated error rate from CDL Shipment API. Our team has contacted the carrier and we are monitoring the situation. During this time, updates may be delayed but will be sent once the carrier's API is restored.

Resolved: This incident has been resolved.

Monitoring: Error rate reduced no confirmation received from carrier yet Monitoring this for this for a while.

Investigating: We’re experiencing some tracking issues with La Poste. Our team has reached out to the carrier and is actively monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: API and App services have been fully restored. We are continuing to address and repair several non-critical functionalities and will provide updates as they are resolved.

Identified: We are actively monitoring the situation and working with Cloudflare to restore full system availability.

Investigating: We are continuing to investigate this issue.

Investigating: We are experiencing intermittent availability issues across our API and App due to an intermittent outage from Cloudflare. We are closely monitoring the situation and will provide updates as soon as we have more information.

Investigating: We are investigating reports of degraded performance affecting the Shippo service.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are continuing to investigate this issue.

Investigating: Some users may be unable to complete two-factor authentication (2FA) due to delayed delivery of verification emails.