Jobber Status

Investigating: We are investigating an issue with Open AI. This is currently affecting AI Receptionist, resulting in timeout errors and delayed responsiveness. This may also lead to some delays in Co-Pilot answering requests. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

Resolved: We have investigated and are no longer seeing longer loading times across Jobber. Our engineering team is actively discussing how to prevent future disruptions similar to this. Thank you for your patience as we resolved this issue.

Monitoring: We are seeing improvements in load times across Jobber and are continuing to monitor the issue. We greatly appreciate your patience, and will update as soon as the issue has been resolved.

Investigating: We are investigating an issue with the performance of Jobber. This may affect some users with pages loading. We recommend using the App for now if a page is not loading. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

Resolved: We have fully investigated, and are no longer experiencing issues with our phone service provider. Our team is actively working with our partners to discuss how we can prevent future disruptions similar to this one. If you continue to experience issues with contacting Jobber by phone, please reach out to [email protected]. Thank you for your patience as we resolved this issue!

Monitoring: We are continuing to monitor the issue with phone access to Jobber Support / Sales. We are seeing improvements in our phone queue and customers can now dial inbound to receive help by phone. We greatly appreciate your patience, and will update as soon as the issue has been resolved.

Investigating: We are investigating an issue with our phone service provider used by Jobber Support/Sales. This may affect any users calling in or scheduled to receive calls with our Support or Sales teams. This does not impact your account's texting or AI receptionist features. We recommend reaching out to our team via live chat or email in the mean time. We will update as soon as we have any more information. We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.

Resolved: We have fully investigated, and are no longer experiencing issues with payment collection.

Our Engineering team is actively discussing how to prevent future disruptions similar to this one.

If you continue to experience issues with (symptom/known issue) please reach out to [email protected].

Thank you for your patience as we resolved this issue!

Investigating: We are currently investigating an issue with payment collection for offline methods, such as cash and check payments. Jobber Payments is not impacted. In the meantime, we recommend using the Jobber app as a workaround.

We’ll provide an update as soon as we have more information. We understand how important it is for Jobber to run smoothly for your business, and we greatly appreciate your patience.