Practice Fusion status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

The EHR is online but some users may experience issues with insurance eligibility checks
Started 8 Aug 2024 15:36:16 (5 months ago), still ongoing
Major Incident
Identified
Partner Services

Eligibility checks for certain payers are not available in Practice Fusion because Change Healthcare (CHC) continues to experience service interruptions due to a cyberattack. We are working with CHC and will provide updates as eligibility checks for these payers become available.

Recently Resolved Incidents

EHR is online but some users may experience issues with Superbills
Started 17 Jan 2025 17:49:08 (11 hours ago), resolved 18 Jan 2025 00:18:14 (5 hours ago)
Minor Incident
Resolved
Partner Services

We are aware of an issue impacting Superbills transmitting to billing partners. We are working to resolve the issue as soon as possible.

Practice Fusion Outage Survival Guide

A step-by-step guide to help you survive a Practice Fusion outage
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    Practice Fusion Components

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    Practice Fusion EHR

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    Login
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    eRx
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    Charting
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    Documents
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    Laboratory & Radiology
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    Partner Services
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    The EHR is online but some users may experience issues with insurance eligibility checks
    Started 8 Aug 2024 15:36:16 (5 months ago), still ongoing
    Major Incident
    Identified
    Partner Services

    Eligibility checks for certain payers are not available in Practice Fusion because Change Healthcare (CHC) continues to experience service interruptions due to a cyberattack. We are working with CHC and will provide updates as eligibility checks for these payers become available.

    EHR is online but some users may experience issues with Superbills
    Started 17 Jan 2025 17:49:08 (11 hours ago), resolved 18 Jan 2025 00:18:14 (5 hours ago)
    Minor Incident
    Resolved
    Partner Services

    We are aware of an issue impacting Superbills transmitting to billing partners. We are working to resolve the issue as soon as possible.

    Schedule
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    Tasks
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    Messaging
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    Reports
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    Practice Fusion Patient Fusion PHR

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    Practice Fusion Alternatives

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    Care Control Databases

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (3 months ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    Care Control Cloud Apps (Care Planning, Admin, HR and Insights)

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (3 months ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    See all
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