Practice Fusion status is Operational

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eRx
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Charting
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Documents
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Laboratory & Radiology
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Partner Services
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

The EHR is online but some users may experience issues with insurance eligibility checks
Started 8 Aug 2024 15:36:16 (3 months ago), still ongoing
Major Incident
Identified
Partner Services

Eligibility checks for certain payers are not available in Practice Fusion because Change Healthcare (CHC) continues to experience service interruptions due to a cyberattack. We are working with CHC and will provide updates as eligibility checks for these payers become available.

Recently Resolved Incidents

Practice Fusion log in issues
Started 19 Nov 2024 17:01:45 (2 days ago), resolved 19 Nov 2024 20:40:00 (2 days ago)
Critical Incident
Resolved
Login
eRx
Charting
Documents
Laboratory & Radiology

We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

EHR is online but some users may experience issues with ID.me and sending Controlled Substances
Started 18 Nov 2024 15:43:02 (3 days ago), resolved 18 Nov 2024 22:03:29 (2 days ago)
Minor Incident
Resolved
eRx

The issue has been identified by ID.me and a fix is being implemented.

Practice Fusion Outage Survival Guide

A step-by-step guide to help you survive a Practice Fusion outage
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    Practice Fusion Components

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    Practice Fusion EHR

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    Login
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    Practice Fusion log in issues
    Started 19 Nov 2024 17:01:45 (2 days ago), resolved 19 Nov 2024 20:40:00 (2 days ago)
    Critical Incident
    Resolved
    Login
    eRx
    Charting
    Documents
    Laboratory & Radiology

    We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

    eRx
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    EHR is online but some users may experience issues with ID.me and sending Controlled Substances
    Started 18 Nov 2024 15:43:02 (3 days ago), resolved 18 Nov 2024 22:03:29 (2 days ago)
    Minor Incident
    Resolved
    eRx

    The issue has been identified by ID.me and a fix is being implemented.

    Practice Fusion log in issues
    Started 19 Nov 2024 17:01:45 (2 days ago), resolved 19 Nov 2024 20:40:00 (2 days ago)
    Critical Incident
    Resolved
    Login
    eRx
    Charting
    Documents
    Laboratory & Radiology

    We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

    Charting
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    Practice Fusion log in issues
    Started 19 Nov 2024 17:01:45 (2 days ago), resolved 19 Nov 2024 20:40:00 (2 days ago)
    Critical Incident
    Resolved
    Login
    eRx
    Charting
    Documents
    Laboratory & Radiology

    We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

    Documents
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    now
    Practice Fusion log in issues
    Started 19 Nov 2024 17:01:45 (2 days ago), resolved 19 Nov 2024 20:40:00 (2 days ago)
    Critical Incident
    Resolved
    Login
    eRx
    Charting
    Documents
    Laboratory & Radiology

    We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

    Laboratory & Radiology
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    now
    Practice Fusion log in issues
    Started 19 Nov 2024 17:01:45 (2 days ago), resolved 19 Nov 2024 20:40:00 (2 days ago)
    Critical Incident
    Resolved
    Login
    eRx
    Charting
    Documents
    Laboratory & Radiology

    We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

    Partner Services
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    The EHR is online but some users may experience issues with insurance eligibility checks
    Started 8 Aug 2024 15:36:16 (3 months ago), still ongoing
    Major Incident
    Identified
    Partner Services

    Eligibility checks for certain payers are not available in Practice Fusion because Change Healthcare (CHC) continues to experience service interruptions due to a cyberattack. We are working with CHC and will provide updates as eligibility checks for these payers become available.

    Schedule
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    Tasks
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    Messaging
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    Reports
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    Practice Fusion Patient Fusion PHR

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    Practice Fusion Alternatives

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    Care Control Databases

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    Care Control Cloud Apps (Care Planning, Admin, HR and Insights)

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    See all
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    Intermountain Health App Online Patient Portal

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    Viewing sent messages, and Clinic Documents may be temporarily unavailable at this time.
    Started 20 Nov 2024 18:13:55 (14 hours ago), still ongoing
    Minor Incident
    Investigating
    Online Patient Portal
    Apple Mobile App
    Android Mobile App
    Get Care Features

    At this time the following features are unavailable:

    • Viewing sent messages
    • Viewing Clinic Documents

    We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

    Intermountain Health App Mobile Applications

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    See all
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