Planet DDS Status

Resolved: This issue is now resolved. If you still experience any performance degradation, please log out and log back in.

Monitoring: We have identified a fix and are rolling it out at this time.

Investigating: We’re currently experiencing degraded performance with Denticon PDDS Pay. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

Resolved: We believe this incident has now been resolved, however we will continue to monitor closely.

Monitoring: We believe we have identified a short term workaround to this issue. Impacted users should be prompted to attempt to log out and back in again. We will continue to monitor this closely.

Investigating: We are continuing to investigate this issue. We currently believe that the loss of functionality is isolated to the 'Daily View' within the Scheduler and that making use of the 'Provider' or 'Weekly' views within Scheduler could be a work around for users experiencing issues.

Investigating: While we work on resolving issues with Holidays and Office closed slots in "Daily View by User View", please consider either of following workarounds:

1. Use the Provider or Weekly view to review schedules.
2. Add a temporary block on the "Daily View by User View" as needed.

Investigating: We are continuing to investigate this issue, and apologize for any inconvenience.

Investigating: We’re currently experiencing degraded performance with Scheduler. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.