Planet DDS Status
Real-time updates of Planet DDS issues and outages
Planet DDS status is Operational
Planet DDS https://www.planetdds.com/
Practice Management
Patient Communication
Practice Analytics
Reports
Imaging (Apteryx)
API (Existing, New)
Active Incidents
No active incidents
Recently Resolved Incidents
Currently you might be facing issues using two-way communication/texting features of Cloud9. We are aware of the issue and working on mitigation.
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
We’re currently experiencing degraded performance with one or more of our services. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Please see https://status.planetdds.com/ for detailed information on this issue.
We’re currently experiencing an outage with the PlanetDDS.com website. We apologize for any inconvenience. Our team is working to restore service back to normal operation. We will provide an update in about 15 minutes. Please see https://status.planetdds.com/ for detailed information on this issue.
As a workaround login to Denticon using the following URL: https://www.denticon.com/login.
Planet DDS Outage Survival Guide
Planet DDS Components
Planet DDS https://www.planetdds.com/
We’re currently experiencing an outage with the PlanetDDS.com website. We apologize for any inconvenience. Our team is working to restore service back to normal operation. We will provide an update in about 15 minutes. Please see https://status.planetdds.com/ for detailed information on this issue.
As a workaround login to Denticon using the following URL: https://www.denticon.com/login.
Planet DDS Denticon
Practice Management
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Patient Communication
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Practice Analytics
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Reports
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Imaging (Apteryx)
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
API (Existing, New)
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Payment Processing
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Patient Facing Application
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Eligibility and Claims (DentalXchange)
We’re currently experiencing degraded performance with one or more of our services. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Please see https://status.planetdds.com/ for detailed information on this issue.
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
Planet DDS Cloud 9
Practice Management (cloud9ortho.com)
Currently you might be facing issues using two-way communication/texting features of Cloud9. We are aware of the issue and working on mitigation.
C9 Connect
Reports
Imaging
API (Third Party Integrations)
Payment Processing
Patient Portal
Statements
C9 Agent
Eligibility & Claims
C9 Signature / OrthoLync
https://cloud9.software/
Planet DDS Apteryx
XVWeb Viewer
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
XVWeb (Single Sign On)
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
XVWeb AI Integration
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
DICOM - Image Retrieval
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
DICOM - Image Storage
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
DCV - Token Registration Server
We’re currently experiencing degraded performance impacting Denticon and Apteryx due to an ongoing issue with Microsoft Azure impacting customers using the AT&T ISP. We apologize for any inconvenience. We are currently monitoring the situation. Please see https://azure.status.microsoft/en-us/status for detailed information on this issue.
