Planet DDS Status: check for Planet DDS outages and issues

Planet DDS status is Operational

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Eligibility and Claims (DentalXchange)

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Eligibility & Claims

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See all 34 Planet DDS components

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Stay ahead of Planet DDS outages

Active Incidents

No active incidents

Recently Resolved Incidents

Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange)

Started 10 Dec 2025 18:45:10 (4 days ago), resolved 10 Dec 2025 22:05:51 (4 days ago)

Minor Incident

Resolved

Eligibility and Claims (DentalXchange)

We’re currently experiencing an outage with our partner service DentalXChange which is may result in degraded performance when validating/submitting batch claims within Denticon. We are monitoring this issue closely with DentalXChange.

See all updates

Cloud 9 and Denticon - Eligibility and Claims Performance Degradation

Started 10 Dec 2025 11:51:07 (4 days ago), resolved 10 Dec 2025 15:19:02 (4 days ago)

Minor Incident

Resolved

Eligibility and Claims (DentalXchange)

Eligibility & Claims

We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

See all updates

Planet DDS Outage Survival Guide

A step-by-step guide to help you survive a Planet DDS outage

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Planet DDS Components

Planet DDS

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Planet DDS https://www.planetdds.com/

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Planet DDS Denticon

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Practice Management

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Patient Communication

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Practice Analytics

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Reports

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Imaging (Apteryx)

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API (Existing, New)

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Payment Processing

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Patient Facing Application

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Eligibility and Claims (DentalXchange)

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Cloud 9 and Denticon - Eligibility and Claims Performance Degradation

Started 10 Dec 2025 11:51:07 (4 days ago), resolved 10 Dec 2025 15:19:02 (4 days ago)

Minor Incident

Resolved

Eligibility and Claims (DentalXchange)

Eligibility & Claims

See all updates

Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange)

Started 10 Dec 2025 18:45:10 (4 days ago), resolved 10 Dec 2025 22:05:51 (4 days ago)

Minor Incident

Resolved

Eligibility and Claims (DentalXchange)

See all updates

Planet DDS Cloud 9

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Practice Management (cloud9ortho.com)

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C9 Connect

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Reports

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Imaging

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API (Third Party Integrations)

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Payment Processing

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Patient Portal

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Statements

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C9 Agent

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Eligibility & Claims

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Cloud 9 and Denticon - Eligibility and Claims Performance Degradation

Started 10 Dec 2025 11:51:07 (4 days ago), resolved 10 Dec 2025 15:19:02 (4 days ago)

Minor Incident

Resolved

Eligibility and Claims (DentalXchange)

Eligibility & Claims

See all updates

C9 Signature / OrthoLync

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https://cloud9.software/

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Planet DDS Apteryx

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XVWeb Viewer

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XVWeb (Single Sign On)

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XVWeb AI Integration

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DICOM - Image Retrieval

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DICOM - Image Storage

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DCV - Token Registration Server

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Planet DDS Legwork

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Patient Engagement

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Planet DDS Status

Real-time updates of Planet DDS issues and outages

Planet DDS status is Operational

Eligibility and Claims (DentalXchange)

Eligibility & Claims

Active Incidents

Recently Resolved Incidents

Planet DDS Outage Survival Guide

Planet DDS Components

Planet DDS https://www.planetdds.com/

Planet DDS Denticon

Practice Management

Patient Communication

Practice Analytics

Reports

Imaging (Apteryx)

API (Existing, New)

Payment Processing

Patient Facing Application

Eligibility and Claims (DentalXchange)

Planet DDS Cloud 9

Practice Management (cloud9ortho.com)

C9 Connect

Reports

Imaging

API (Third Party Integrations)

Payment Processing

Patient Portal

Statements

C9 Agent

Eligibility & Claims

C9 Signature / OrthoLync

https://cloud9.software/

Planet DDS Apteryx

XVWeb Viewer

XVWeb (Single Sign On)

XVWeb AI Integration

DICOM - Image Retrieval

DICOM - Image Storage

DCV - Token Registration Server

Planet DDS Legwork

Patient Engagement

Planet DDS Alternatives