Planet DDS status is Operational

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Patient Communication
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Active Incidents

No active incidents

Recently Resolved Incidents

Degraded Performance – Automated Text & Email Campaigns
Started 27 Feb 2026 15:26:13 (7 days ago), resolved 28 Feb 2026 05:33:43 (6 days ago)
Minor Incident
Resolved
Patient Communication

We are currently experiencing degraded performance with automated text and email campaigns. A subset of messages are delayed or canceled due to processing times, and our team is actively working on a fix.

Planet DDS Outage Survival Guide

A step-by-step guide to help you survive a Planet DDS outage
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    Planet DDS Components

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    Planet DDS https://www.planetdds.com/

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    Planet DDS Denticon

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    Practice Management
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    Patient Communication
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    Degraded Performance – Automated Text & Email Campaigns
    Started 27 Feb 2026 15:26:13 (7 days ago), resolved 28 Feb 2026 05:33:43 (6 days ago)
    Minor Incident
    Resolved
    Patient Communication

    We are currently experiencing degraded performance with automated text and email campaigns. A subset of messages are delayed or canceled due to processing times, and our team is actively working on a fix.

    Practice Analytics
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    Reports
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    Imaging (Apteryx)
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    API (Existing, New)
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    Payment Processing
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    Patient Facing Application
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    Eligibility and Claims (DentalXchange)
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    Planet DDS Cloud 9

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    Practice Management (cloud9ortho.com)
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    C9 Connect
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    Reports
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    Imaging
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    API (Third Party Integrations)
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    Payment Processing
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    Patient Portal
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    Statements
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    C9 Agent
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    Eligibility & Claims
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    C9 Signature / OrthoLync
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    https://cloud9.software/
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    Planet DDS Apteryx

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    XVWeb Viewer
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    XVWeb (Single Sign On)
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    XVWeb AI Integration
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    DICOM - Image Retrieval
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    DICOM - Image Storage
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    DCV - Token Registration Server
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    Planet DDS Legwork

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    Patient Engagement
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