Planet DDS Status

Planet DDS Status

Real-time updates of Planet DDS issues and outages

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Planet DDS status is Operational

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Eligibility and Claims (DentalXchange)
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

DentalXChange - Partner Service Degradation Impacting Denticon & Cloud 9
Started 1 Sep 2026 18:18:45 (3 days ago), resolved 2 Sep 2026 00:26:26 (2 days ago)
Minor Incident
Resolved
Eligibility and Claims (DentalXchange)
Eligibility & Claims

We have received notifications from DentalXchange that they are seeing issues.

We are monitoring client impact.

See all updates
DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9
Started 1 Sep 2026 13:05:28 (3 days ago), resolved 1 Sep 2026 14:07:21 (3 days ago)
Minor Incident
Resolved
Eligibility and Claims (DentalXchange)
Eligibility & Claims

DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.

See all updates

Planet DDS Outage Survival Guide

A step-by-step guide to help you survive a Planet DDS outage
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    Planet DDS Components

    Planet DDS Status

    Planet DDS

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    Planet DDS https://www.planetdds.com/

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    Planet DDS Denticon

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    Practice Management
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    Patient Communication
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    Practice Analytics
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    Reports
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    Imaging (Apteryx)
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    API (Existing, New)
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    Payment Processing
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    Patient Facing Application
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    Eligibility and Claims (DentalXchange)
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    DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9
    Started 1 Sep 2026 13:05:28 (3 days ago), resolved 1 Sep 2026 14:07:21 (3 days ago)
    Minor Incident
    Resolved
    Eligibility and Claims (DentalXchange)
    Eligibility & Claims

    DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.

    See all updates
    DentalXChange - Partner Service Degradation Impacting Denticon & Cloud 9
    Started 1 Sep 2026 18:18:45 (3 days ago), resolved 2 Sep 2026 00:26:26 (2 days ago)
    Minor Incident
    Resolved
    Eligibility and Claims (DentalXchange)
    Eligibility & Claims

    We have received notifications from DentalXchange that they are seeing issues.

    We are monitoring client impact.

    See all updates

    Planet DDS Cloud 9

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    Practice Management (cloud9ortho.com)
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    C9 Connect
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    Imaging
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    API (Third Party Integrations)
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    Payment Processing
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    Patient Portal
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    Statements
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    C9 Agent
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    Eligibility & Claims
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    DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9
    Started 1 Sep 2026 13:05:28 (3 days ago), resolved 1 Sep 2026 14:07:21 (3 days ago)
    Minor Incident
    Resolved
    Eligibility and Claims (DentalXchange)
    Eligibility & Claims

    DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.

    See all updates
    DentalXChange - Partner Service Degradation Impacting Denticon & Cloud 9
    Started 1 Sep 2026 18:18:45 (3 days ago), resolved 2 Sep 2026 00:26:26 (2 days ago)
    Minor Incident
    Resolved
    Eligibility and Claims (DentalXchange)
    Eligibility & Claims

    We have received notifications from DentalXchange that they are seeing issues.

    We are monitoring client impact.

    See all updates
    C9 Signature / OrthoLync
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    https://cloud9.software/
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    Planet DDS Apteryx

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    XVWeb Viewer
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    XVWeb (Single Sign On)
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    XVWeb AI Integration
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    DICOM - Image Retrieval
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    DICOM - Image Storage
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    DCV - Token Registration Server
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    Planet DDS Legwork

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    Patient Engagement
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    Planet DDS Alternatives

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