Planet DDS Status

Planet DDS Status

Real-time updates of Planet DDS issues and outages

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Planet DDS status is Operational

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Practice Management
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Eligibility and Claims (DentalXchange)
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

No active incidents

Recently Resolved Incidents

Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange)
Started 10 Dec 2025 18:45:10 (22 hours ago), resolved 10 Dec 2025 22:05:51 (19 hours ago)
Minor Incident
Resolved
Eligibility and Claims (DentalXchange)

We’re currently experiencing an outage with our partner service DentalXChange which is may result in degraded performance when validating/submitting batch claims within Denticon. We are monitoring this issue closely with DentalXChange.

See all updates
Cloud 9 and Denticon - Eligibility and Claims Performance Degradation
Started 10 Dec 2025 11:51:07 (1 day ago), resolved 10 Dec 2025 15:19:02 (1 day ago)
Minor Incident
Resolved
Eligibility and Claims (DentalXchange)
Eligibility & Claims

We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

See all updates
www.planetdds.com - Service Outage
Started 5 Dec 2025 09:11:04 (6 days ago), resolved 5 Dec 2025 09:25:41 (6 days ago)
Incident without Impact
Resolved
Practice Management

We’re currently experiencing an outage with www.planetdds.com. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation. Denticon can be accessed at w1.denticon.com. We will provide an update in 15 minutes.

See all updates

Planet DDS Outage Survival Guide

A step-by-step guide to help you survive a Planet DDS outage
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    Planet DDS Components

    Planet DDS Status

    Planet DDS

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    Planet DDS https://www.planetdds.com/

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    Planet DDS Denticon

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    Practice Management
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    www.planetdds.com - Service Outage
    Started 5 Dec 2025 09:11:04 (6 days ago), resolved 5 Dec 2025 09:25:41 (6 days ago)
    Incident without Impact
    Resolved
    Practice Management

    We’re currently experiencing an outage with www.planetdds.com. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation. Denticon can be accessed at w1.denticon.com. We will provide an update in 15 minutes.

    See all updates
    Patient Communication
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    Practice Analytics
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    Reports
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    Imaging (Apteryx)
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    API (Existing, New)
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    Payment Processing
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    Patient Facing Application
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    Eligibility and Claims (DentalXchange)
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    Cloud 9 and Denticon - Eligibility and Claims Performance Degradation
    Started 10 Dec 2025 11:51:07 (1 day ago), resolved 10 Dec 2025 15:19:02 (1 day ago)
    Minor Incident
    Resolved
    Eligibility and Claims (DentalXchange)
    Eligibility & Claims

    We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

    See all updates
    Denticon - Partner Service Degraded Impacting Claim Validation & Submission (DentalXChange)
    Started 10 Dec 2025 18:45:10 (22 hours ago), resolved 10 Dec 2025 22:05:51 (19 hours ago)
    Minor Incident
    Resolved
    Eligibility and Claims (DentalXchange)

    We’re currently experiencing an outage with our partner service DentalXChange which is may result in degraded performance when validating/submitting batch claims within Denticon. We are monitoring this issue closely with DentalXChange.

    See all updates

    Planet DDS Cloud 9

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    Practice Management (cloud9ortho.com)
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    C9 Connect
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    Reports
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    Imaging
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    API (Third Party Integrations)
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    Payment Processing
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    Patient Portal
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    Statements
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    C9 Agent
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    Eligibility & Claims
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    Cloud 9 and Denticon - Eligibility and Claims Performance Degradation
    Started 10 Dec 2025 11:51:07 (1 day ago), resolved 10 Dec 2025 15:19:02 (1 day ago)
    Minor Incident
    Resolved
    Eligibility and Claims (DentalXchange)
    Eligibility & Claims

    We’re currently experiencing degraded performance with Eligibility and Claims processing due to an outage with DentalXChange. We apologize for any inconvenience. Our team is actively monitoring the status of the outage.

    See all updates
    C9 Signature / OrthoLync
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    https://cloud9.software/
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    Planet DDS Apteryx

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    XVWeb Viewer
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    XVWeb (Single Sign On)
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    XVWeb AI Integration
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    DICOM - Image Retrieval
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    DICOM - Image Storage
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    DCV - Token Registration Server
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    Planet DDS Legwork

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    Patient Engagement
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    Planet DDS Alternatives

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    Nuance Dragon Medical Cloud (US)

    pliability

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    HotDoc

    TurnPoint Software

    Intermountain Health App

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