Planet DDS status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Planet DDS Outage Survival Guide

A step-by-step guide to help you survive a Planet DDS outage
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    Planet DDS Components

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    Planet DDS https://www.planetdds.com/

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    Planet DDS Denticon

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    Practice Management
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    Patient Communication
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    Practice Analytics
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    Reports
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    Imaging (Apteryx)
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    API (Existing, New)
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    Payment Processing
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    Patient Facing Application
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    Eligibility and Claims (DentalXchange)
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    Planet DDS Cloud 9

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    Practice Management (cloud9ortho.com)
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    C9 Connect
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    Reports
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    Imaging
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    API (Third Party Integrations)
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    Payment Processing
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    Patient Portal
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    Statements
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    C9 Agent
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    Eligibility & Claims
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    C9 Signature / OrthoLync
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    https://cloud9.software/
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    Planet DDS Apteryx

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    XVWeb Viewer
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    XVWeb (Single Sign On)
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    XVWeb AI Integration
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    DICOM - Image Retrieval
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    DICOM - Image Storage
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    DCV - Token Registration Server
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    Planet DDS Legwork

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    Patient Engagement
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    Planet DDS Alternatives

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    Care Control Databases

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    Care Control Cloud Apps (Care Planning, Admin, HR and Insights)

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    Care Control Databases - Partial to Full Outage
    Started 15 Oct 2024 10:51:37 (1 month ago), still ongoing
    Incident without Impact
    Investigating
    Care Control Databases
    Cloud Apps (Care Planning, Admin, HR and Insights)
    Device Applications (Pocket, Mobile, eMAR, Screens, and Academy)

    We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.

    See all
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    Intermountain Health App Online Patient Portal

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    Viewing sent messages, and Clinic Documents may be temporarily unavailable at this time.
    Started 20 Nov 2024 18:13:55 (14 hours ago), still ongoing
    Minor Incident
    Investigating
    Online Patient Portal
    Apple Mobile App
    Android Mobile App
    Get Care Features

    At this time the following features are unavailable:

    • Viewing sent messages
    • Viewing Clinic Documents

    We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

    Intermountain Health App Mobile Applications

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    See all
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