Planet DDS status is Operational

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Practice Management
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Payment Processing
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Active Incidents

No active incidents

Recently Resolved Incidents

[Denticon] - [PDDS Pay] Service Performance Degraded
Started 20 Jun 2025 19:52:58 (4 days ago), resolved 20 Jun 2025 21:14:25 (4 days ago)
Incident without Impact
Resolved
Payment Processing

We’re currently experiencing degraded performance with Denticon PDDS Pay. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

Denticon - Scheduler Service - functionality degraded for some users.
Started 20 Jun 2025 12:55:37 (4 days ago), resolved 20 Jun 2025 16:59:06 (4 days ago)
Minor Incident
Resolved
Practice Management

We’re currently experiencing degraded performance with Scheduler. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

Planet DDS Outage Survival Guide

A step-by-step guide to help you survive a Planet DDS outage
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    Planet DDS Components

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    Planet DDS https://www.planetdds.com/

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    Planet DDS Denticon

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    Practice Management
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    Denticon - Scheduler Service - functionality degraded for some users.
    Started 20 Jun 2025 12:55:37 (4 days ago), resolved 20 Jun 2025 16:59:06 (4 days ago)
    Minor Incident
    Resolved
    Practice Management

    We’re currently experiencing degraded performance with Scheduler. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

    Patient Communication
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    Practice Analytics
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    Reports
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    Imaging (Apteryx)
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    API (Existing, New)
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    Payment Processing
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    [Denticon] - [PDDS Pay] Service Performance Degraded
    Started 20 Jun 2025 19:52:58 (4 days ago), resolved 20 Jun 2025 21:14:25 (4 days ago)
    Incident without Impact
    Resolved
    Payment Processing

    We’re currently experiencing degraded performance with Denticon PDDS Pay. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

    Patient Facing Application
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    Eligibility and Claims (DentalXchange)
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    Planet DDS Cloud 9

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    Practice Management (cloud9ortho.com)
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    C9 Connect
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    Reports
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    Imaging
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    API (Third Party Integrations)
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    Payment Processing
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    Patient Portal
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    Statements
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    C9 Agent
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    Eligibility & Claims
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    C9 Signature / OrthoLync
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    https://cloud9.software/
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    Planet DDS Apteryx

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    XVWeb Viewer
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    XVWeb (Single Sign On)
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    XVWeb AI Integration
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    DICOM - Image Retrieval
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    DICOM - Image Storage
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    DCV - Token Registration Server
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    Planet DDS Legwork

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    Patient Engagement
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