Planet DDS Status

Planet DDS Status

Real-time updates of Planet DDS issues and outages

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Planet DDS status is Partial Outage

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Practice Management (cloud9ortho.com)
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C9 Connect
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Planet DDS Legwork

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Patient Engagement
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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Legwork - Patient Engagement Service Outage
Started 6 May 2026 12:51:47 (24 minutes ago), still ongoing
Critical Incident
Investigating
Patient Engagement

We’re currently experiencing an outage with Patient Engagement, whereby users are unable to log in. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.

See all updates

Recently Resolved Incidents

Cloud 9 - C9 Connect Service Performance Degraded
Started 1 May 2026 17:00:46 (5 days ago), resolved 1 May 2026 17:42:30 (5 days ago)
Minor Incident
Resolved
C9 Connect

We’re currently experiencing degraded performance with Cloud 9 Connect. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

See all updates
Cloud9 Unavailable for Some Client Databases
Started 29 Apr 2026 23:00:17 (7 days ago), resolved 29 Apr 2026 23:20:44 (7 days ago)
Minor Incident
Resolved
Practice Management (cloud9ortho.com)

Our monitoring has detected performance degradation for some Cloud9 customers.

Engineering Teams are engaged to investigate the issue.

See all updates

Planet DDS Outage Survival Guide

A step-by-step guide to help you survive a Planet DDS outage
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    Planet DDS Components

    Planet DDS Status

    Planet DDS

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    Planet DDS https://www.planetdds.com/

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    Planet DDS Denticon

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    Practice Management
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    Patient Communication
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    Practice Analytics
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    Reports
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    Imaging (Apteryx)
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    API (Existing, New)
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    Payment Processing
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    Patient Facing Application
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    Eligibility and Claims (DentalXchange)
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    Planet DDS Cloud 9

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    Practice Management (cloud9ortho.com)
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    Cloud9 Unavailable for Some Client Databases
    Started 29 Apr 2026 23:00:17 (7 days ago), resolved 29 Apr 2026 23:20:44 (7 days ago)
    Minor Incident
    Resolved
    Practice Management (cloud9ortho.com)

    Our monitoring has detected performance degradation for some Cloud9 customers.

    Engineering Teams are engaged to investigate the issue.

    See all updates
    C9 Connect
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    Cloud 9 - C9 Connect Service Performance Degraded
    Started 1 May 2026 17:00:46 (5 days ago), resolved 1 May 2026 17:42:30 (5 days ago)
    Minor Incident
    Resolved
    C9 Connect

    We’re currently experiencing degraded performance with Cloud 9 Connect. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.

    See all updates
    Reports
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    Imaging
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    API (Third Party Integrations)
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    Payment Processing
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    Patient Portal
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    Statements
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    C9 Agent
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    Eligibility & Claims
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    C9 Signature / OrthoLync
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    https://cloud9.software/
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    Planet DDS Apteryx

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    XVWeb Viewer
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    XVWeb (Single Sign On)
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    XVWeb AI Integration
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    DICOM - Image Retrieval
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    DICOM - Image Storage
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    DCV - Token Registration Server
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    Planet DDS Legwork

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    Patient Engagement
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    Legwork - Patient Engagement Service Outage
    Started 6 May 2026 12:51:47 (24 minutes ago), still ongoing
    Critical Incident
    Investigating
    Patient Engagement

    We’re currently experiencing an outage with Patient Engagement, whereby users are unable to log in. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.

    See all updates

    Planet DDS Alternatives

    Semble

    Nuance Dragon Medical Cloud (US)

    pliability

    Care Control

    HotDoc

    TurnPoint Software

    Intermountain Health App

    CentralReach

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