Planet DDS Status: check for Planet DDS outages and issues

Planet DDS status is Operational

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Patient Communication

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API (Existing, New)

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See all 34 Planet DDS components

Last updated 1 minute ago from official status page. Learn more

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Active Incidents

No active incidents

Recently Resolved Incidents

Campaign Messages Not Being Sent

Started 10 Apr 2026 14:14:34 (5 days ago), resolved 10 Apr 2026 21:58:46 (5 days ago)

Minor Incident

Resolved

Patient Communication

We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent. On-demand messages are still being sent successfully.

See all updates

PlanetDDS API Certificate Errors

Started 9 Apr 2026 14:23:21 (6 days ago), resolved 9 Apr 2026 16:00:04 (6 days ago)

Minor Incident

Resolved

API (Existing, New)

Some partners are reporting an inability to connect to api.planetdds.com due to a problem with the certificate chain.

We believe the certificate issue has been resolved, but are continuing to monitor for any other impact.

See all updates

Planet DDS Outage Survival Guide

A step-by-step guide to help you survive a Planet DDS outage

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Planet DDS Components

Planet DDS

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Planet DDS https://www.planetdds.com/

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Planet DDS Denticon

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Practice Management

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Patient Communication

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Campaign Messages Not Being Sent

Started 10 Apr 2026 14:14:34 (5 days ago), resolved 10 Apr 2026 21:58:46 (5 days ago)

Minor Incident

Resolved

Patient Communication

We are currently investigating an issue causing scheduled campaign messages (email + SMS) not to be sent. On-demand messages are still being sent successfully.

See all updates

Practice Analytics

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Reports

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Imaging (Apteryx)

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API (Existing, New)

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PlanetDDS API Certificate Errors

Started 9 Apr 2026 14:23:21 (6 days ago), resolved 9 Apr 2026 16:00:04 (6 days ago)

Minor Incident

Resolved

API (Existing, New)

Some partners are reporting an inability to connect to api.planetdds.com due to a problem with the certificate chain.

We believe the certificate issue has been resolved, but are continuing to monitor for any other impact.

See all updates

Payment Processing

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Patient Facing Application

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Eligibility and Claims (DentalXchange)

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Planet DDS Cloud 9

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Practice Management (cloud9ortho.com)

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C9 Connect

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Reports

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Imaging

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API (Third Party Integrations)

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Payment Processing

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Patient Portal

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Statements

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C9 Agent

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Eligibility & Claims

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C9 Signature / OrthoLync

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https://cloud9.software/

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Planet DDS Apteryx

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XVWeb Viewer

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XVWeb (Single Sign On)

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XVWeb AI Integration

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DICOM - Image Retrieval

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DICOM - Image Storage

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DCV - Token Registration Server

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Planet DDS Legwork

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Patient Engagement

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Planet DDS Status

Real-time updates of Planet DDS issues and outages

Planet DDS status is Operational

Patient Communication

API (Existing, New)

You're checking on Planet DDS - but is your own site converting?

Active Incidents

Recently Resolved Incidents

Planet DDS Outage Survival Guide

Planet DDS Components

Planet DDS https://www.planetdds.com/

Planet DDS Denticon

Practice Management

Patient Communication

Practice Analytics

Reports

Imaging (Apteryx)

API (Existing, New)

Payment Processing

Patient Facing Application

Eligibility and Claims (DentalXchange)

Planet DDS Cloud 9

Practice Management (cloud9ortho.com)

C9 Connect

Reports

Imaging

API (Third Party Integrations)

Payment Processing

Patient Portal

Statements

C9 Agent

Eligibility & Claims

C9 Signature / OrthoLync

https://cloud9.software/

Planet DDS Apteryx

XVWeb Viewer

XVWeb (Single Sign On)

XVWeb AI Integration

DICOM - Image Retrieval

DICOM - Image Storage

DCV - Token Registration Server

Planet DDS Legwork

Patient Engagement

Planet DDS Alternatives