Planet DDS Status
Real-time updates of Planet DDS issues and outages
Planet DDS status is Operational
Practice Management
Practice Management (cloud9ortho.com)
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Active Incidents
No active incidents
Recently Resolved Incidents
We are currently investigating degraded performance (slowness).
Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT. The errors are isolated to only 20% of Cloud9 clients on a single cloud server.
Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT.
We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.
Planet DDS Outage Survival Guide
Planet DDS Components
Planet DDS https://www.planetdds.com/
Planet DDS Denticon
Practice Management
We are currently investigating degraded performance (slowness).
Patient Communication
Practice Analytics
Reports
Imaging (Apteryx)
API (Existing, New)
Payment Processing
Patient Facing Application
Eligibility and Claims (DentalXchange)
Planet DDS Cloud 9
Practice Management (cloud9ortho.com)
Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT. The errors are isolated to only 20% of Cloud9 clients on a single cloud server.
Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT.
We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.