Planet DDS Status
Real-time updates of Planet DDS issues and outages
Planet DDS status is Operational
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Practice Management
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Patient Communication
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Active Incidents
No active incidents
Recently Resolved Incidents
Denticon: Incorrect Patient Loading from Patient Overview Actions
Started 3 Nov 2026 17:22:01 (3 hours ago), resolved 3 Nov 2026 17:48:37 (3 hours ago)
Incident without Impact
Resolved
Practice Management
We are investigating reports that scheduling from Patient Overview, recalls, and treatment plans may load a different patient than the one active in the main window. We will provide an update as soon as more information is available.
Denticon patient appointment request timing out
Started 28 Oct 2026 13:42:12 (6 days ago), resolved 28 Oct 2026 14:02:05 (6 days ago)
Major Incident
Resolved
Patient Communication
We are aware of an issue impacting users attempting to book an appointment.
We are investigating.
Planet DDS Outage Survival Guide
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Planet DDS Components
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Planet DDS https://www.planetdds.com/
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Planet DDS Denticon
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Practice Management
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Denticon: Incorrect Patient Loading from Patient Overview Actions
Started 3 Nov 2026 17:22:01 (3 hours ago), resolved 3 Nov 2026 17:48:37 (3 hours ago)
Incident without Impact
Resolved
Practice Management
We are investigating reports that scheduling from Patient Overview, recalls, and treatment plans may load a different patient than the one active in the main window. We will provide an update as soon as more information is available.
Patient Communication
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Denticon patient appointment request timing out
Started 28 Oct 2026 13:42:12 (6 days ago), resolved 28 Oct 2026 14:02:05 (6 days ago)
Major Incident
Resolved
Patient Communication
We are aware of an issue impacting users attempting to book an appointment.
We are investigating.
Practice Analytics
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Reports
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Imaging (Apteryx)
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API (Existing, New)
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Payment Processing
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Patient Facing Application
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Eligibility and Claims (DentalXchange)
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Planet DDS Cloud 9
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Practice Management (cloud9ortho.com)
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C9 Connect
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Reports
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Imaging
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API (Third Party Integrations)
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Payment Processing
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Patient Portal
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Statements
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C9 Agent
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Eligibility & Claims
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C9 Signature / OrthoLync
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https://cloud9.software/
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Planet DDS Apteryx
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XVWeb Viewer
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XVWeb (Single Sign On)
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XVWeb AI Integration
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DICOM - Image Retrieval
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DICOM - Image Storage
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DCV - Token Registration Server
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Planet DDS Legwork
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Patient Engagement
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Planet DDS Alternatives
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