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Access/Login - Merchant Interface/Portal
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Active Incidents

Single Message System (SMS) Pin Service Disruption
Started 2 Jun 2025 20:36:00 (20 hours ago), still ongoing
Minor Incident
Monitoring
Access/Login - Merchant Interface/Portal
Access/Login - Partner Interface/Portal

Authorize.net is aware of a service disruption affecting the delivery of SMS PINs. This appears to be isolated to phone numbers on the T-Mobile network. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in.

We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.

Reported Start Time: 19 May 2025

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC20904862

Recently Resolved Incidents

TSYS Acquiring Solutions Settlement/Batching Disruption
Started 3 Jun 2025 10:01:19 (7 hours ago), resolved 3 Jun 2025 12:34:33 (4 hours ago)
Minor Incident
Resolved
TSYS Acquiring Solutions

Authorize.net is aware of an issue that is currently affecting settlement/batching for TSYS.

We are investigating the cause and working urgently to resolve the issue.

Impact: Customers may experience funding settlement issues.

Reported Start Time: 3 June 2025 05:22 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: TBD

Authorize.net Outage Survival Guide

A step-by-step guide to help you survive a Authorize.net outage
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    Authorize.net Components

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    Access/Login - Merchant Interface/Portal
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    Single Message System (SMS) Pin Service Disruption
    Started 2 Jun 2025 20:36:00 (20 hours ago), still ongoing
    Minor Incident
    Monitoring
    Access/Login - Merchant Interface/Portal
    Access/Login - Partner Interface/Portal

    Authorize.net is aware of a service disruption affecting the delivery of SMS PINs. This appears to be isolated to phone numbers on the T-Mobile network. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in.

    We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

    Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.

    Reported Start Time: 19 May 2025

    Next Update: Within 60 minutes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

    Authorize.net Support Center

    Incident #: INC20904862

    Access/Login - Mobile Point of Sale (mPOS)
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    Access/Login - Partner Interface/Portal
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    Single Message System (SMS) Pin Service Disruption
    Started 2 Jun 2025 20:36:00 (20 hours ago), still ongoing
    Minor Incident
    Monitoring
    Access/Login - Merchant Interface/Portal
    Access/Login - Partner Interface/Portal

    Authorize.net is aware of a service disruption affecting the delivery of SMS PINs. This appears to be isolated to phone numbers on the T-Mobile network. There is no impact to email PIN delivery, therefore clients should be able to access their account by selecting Email PIN instead of SMS PIN when logging in.

    We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.

    Impact: Users may be unable to receive SMS PINs when requesting from phone numbers on the T-Mobile network.

    Reported Start Time: 19 May 2025

    Next Update: Within 60 minutes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

    Authorize.net Support Center

    Incident #: INC20904862

    Access/Login - Virtual Point of Sale (VPOS)
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    Authorize.net Settlement/Batching

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    EVO
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    FdiAus
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    First Data Nashville
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    Global Payments North America (GPN)
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    HBOS
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    Heartland Payment Systems
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    Heritage Worldpay
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    HSBC
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    NAB EPX
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    Streamline
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    TSYS Acquiring Solutions
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    TSYS Acquiring Solutions Settlement/Batching Disruption
    Started 3 Jun 2025 10:01:19 (7 hours ago), resolved 3 Jun 2025 12:34:33 (4 hours ago)
    Minor Incident
    Resolved
    TSYS Acquiring Solutions

    Authorize.net is aware of an issue that is currently affecting settlement/batching for TSYS.

    We are investigating the cause and working urgently to resolve the issue.

    Impact: Customers may experience funding settlement issues.

    Reported Start Time: 3 June 2025 05:22 GMT

    Next Update: Within 60 minutes

    We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

    Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

    Authorize.net Support Center

    Incident #: TBD

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