Optimizely Service Status

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: We have identified the cause of the issue and are currently working on a fix. While the problem may still persist for a subset of clients, retrying the deployment could be successful. We appreciate your patience as we work towards a resolution.

Investigating: We are continuing to investigate the issue, and have engaged our platform support vendor for assistance. We will provide further updates as information becomes available.

Investigating: We are experiencing an ongoing issue with the DXP Management Portal (PaaS) that affects a subset of customers' ability to make deployments. Waiting and trying again may help with the issue. We are working to resolve this as quickly as possible.

Investigating: We have identified an issue affecting deployments for some DXP customers, and are actively investigating.

Resolved: This incident has been resolved.

Monitoring: We are seeing recovery across most affected sites. While some services still remain partially degraded, we anticipate recovery to continue as platform health stabilizes.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Critical Note: The source of the issue has been confirmed to lie primarily within the Azure Front Door services, resulting in the primary impact of the outage being customer sites that significantly rely on Azure Front Door in their configuration.

Monitoring: Our platform team has taken several mitigative actions, but is still working on an overarching fix for this issue. Currently a configuration rollback is being initiated, and customers should begin seeing positive results around approximately 19:00 UTC, but full restoration will require further steps to normalize network traffic. Some configuration changes may be restricted while the platform team rolls out these fix efforts.

Identified: This has been identified by our cloud platform vendor as a DNS issue resulting in availability degradation of some services, including the service management portal. We have been informed that the vendor has taken remedial steps to address and restore portal access issues. The underlying issue is under investigation; further updates will be provided as progress is made.

Investigating: We have identified an issue with our cloud hosting platform affecting a subset of customers, resulting in some sites failing to load. We are investigating and will provide updates as soon as they are available.