Optimizely Service Status

Identified: We are continuing to work with the third party vendor to get the original number restored. Thank you for your patience.

Identified: This issue remains ongoing as we continue our efforts with a third party supplier to resolve this. Thank you for your patience.

Identified: We are continuing to work with a third party vendor to fix the issue with the original number. Please continue to use the alternate numbers provided in the prior posts until we are able to have a solution in place. Thank you for your patience.

Identified: As a temporary measure, +46 8 502 450 20 phone number has been commissioned while the Optimizely teams work on restoring services on the original number. Please use this number or any of the other contact numbers provided earlier to contact our support team.

Investigating: We are continuing to investigate this issue and we will provide additional updates as they become available

Investigating: We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.

Please utilize one of the following alternative contact methods to reach Optimizely Support: Support Portal - https://support.optimizely.com Email - [email protected]

United States: +1-(877)-383-0885 United Kingdom: +44 800 066 4784 Australia: +61 2 9248 7215

Resolved: Our third-party Microsoft partner has completed rolling back all the caches to stable version. The service has been confirmed to fully restored. Thank you for your patience.

Monitoring: The Search and Navigation service remains healthy while we are still waiting for permanent fix from our third-party Microsoft team in order to confirm full resolution. We will continue to monitor the service, and post further updates when we get more information. Thank you for your patience.

Monitoring: We have applied additional mitigation steps and are monitoring the results.

Identified: Search & Navigation performance (AU region) is getting impacted by ongoing Redis cache event in Australia East. Microsoft Azure has identified the issue. The issue has been attributed to a code regression, and Microsoft team is actively working to roll back the changes.

Identified: The issue has been identified to be related to third-party connection. Our internal team has escalated this issue to the third-party provider.

Investigating: We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the AU region. A subset of clients may experience high latency or 5xx-errors.