Optimizely Service Status
Real-time updates of Optimizely Service issues and outages
Optimizely Service status is Minor Service Outage
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Optimizely Service Optimizely Support
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Telephone
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Sweden Central
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Active Incidents
An Optimizely Support Phone number is currently unavailable
Started 20 Jun 2025 17:22:26 (2 months ago), still ongoing
Major Incident
Identified
Telephone
We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.
Please utilize one of the following alternative contact methods to reach Optimizely Support: Support Portal - https://support.optimizely.com Email - [email protected]
United States: +1-(877)-383-0885 United Kingdom: +44 800 066 4784 Australia: +61 2 9248 7215
Recently Resolved Incidents
Search and Navigation - Performance issue with Search & Navigation in Sweden Central (SWEC01)
Started 6 Aug 2025 11:03:14 (2 days ago), resolved 7 Aug 2025 03:42:36 (1 day ago)
Minor Incident
Resolved
Sweden Central
We are currently investigating Performance issue with Search & Navigation in Sweden Central - SWEC01. A subset of clients may experience high latency or 5xx-errors. We will post additional updates as information is available.
Optimizely Service Outage Survival Guide
A step-by-step guide to help you survive a Optimizely Service outage
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Optimizely Service Components
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Optimizely Service Optimizely Support
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Telephone
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An Optimizely Support Phone number is currently unavailable
Started 20 Jun 2025 17:22:26 (2 months ago), still ongoing
Major Incident
Identified
Telephone
We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.
Please utilize one of the following alternative contact methods to reach Optimizely Support: Support Portal - https://support.optimizely.com Email - [email protected]
United States: +1-(877)-383-0885 United Kingdom: +44 800 066 4784 Australia: +61 2 9248 7215
Support Portal
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Optimizely Service Digital Experience Cloud Service - APAC Region
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Australia East
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Southeast Asia
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Optimizely Service Digital Experience Cloud Service - EMEA Region
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North Europe
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West Europe
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Norway East
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Sweden Central
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UK South
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UAE North
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Optimizely Service Digital Experience Cloud Service - NA Region
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Canada East
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Canada Central
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East US
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East US 2
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North Central US
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West US
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West US 2
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Optimizely Service Digital Experience Cloud Service - Management Portal
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Optimizely Service Search and Navigation - APAC Region
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Singapore
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Australia East
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Optimizely Service Search and Navigation - EMEA Region
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Norway East
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Sweden Central
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Search and Navigation - Performance issue with Search & Navigation in Sweden Central (SWEC01)
Started 6 Aug 2025 11:03:14 (2 days ago), resolved 7 Aug 2025 03:42:36 (1 day ago)
Minor Incident
Resolved
Sweden Central
We are currently investigating Performance issue with Search & Navigation in Sweden Central - SWEC01. A subset of clients may experience high latency or 5xx-errors. We will post additional updates as information is available.
UK South
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North Europe
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Optimizely Service Search and Navigation - NA Region
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Canada East
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US East
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US West
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Optimizely Service Optimizely Graph - APAC Region
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Optimizely Service Optimizely Graph - EMEA Region
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Optimizely Service Optimizely Graph - NA Region
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Optimizely Service Optimizely Graph - NA Region
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East US
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Optimizely Service Optimizely Graph - UAEN Region
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Optimizely Service Everweb
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Canada East
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Datacenter SE1 (Stockholm)
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Datacenter SE2 (Stockholm)
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Optimizely Service Campaign (Omnichannel Marketing Solution) - EMEA Region
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E-mail dispatch
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Bounce management
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Tracking
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Online versions of mailings
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Hosting of images and files
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Campaign user interface
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Campaign APIs (REST, HTTP, SOAP)
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Campaign E-Mail Submission via SMTP
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Campaign Secured File Transfer Service (SFTP)
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Custom Web- and Landing Pages
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Scheduled Jobs
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Optimizely Service Content Recommendations - APAC Region
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Content Recommendations API
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Content Recommendations Management Interface
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Visitor Intelligence
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Optimizely Service Content Recommendations - EMEA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - NA Region
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Visitor Intelligence
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Content Recommendations API
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Content Recommendations Management Interface
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Visitor Intelligence
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Optimizely Service Content Recommendations - CAEA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Product Recommendations - EMEA Region
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Optimizely Service Product Recommendations - NA Region
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Optimizely Service Optimizely Data Platform - APAC Region
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Visitor Intelligence
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Optimizely Data Platform - EMEA Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Optimizely Data Platform - NA Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Campaigns
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Feature Experimentation
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Application UI
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Datafile Build Service
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SDKs
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Results Page
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Event Pipeline
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Optimizely REST API
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Experiment Collaboration
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Full Stack (Legacy)
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Optimizely Service Web Experimentation
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Integrations
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Snippet Delivery
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Snippet Building
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Recommendations
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App UI
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Visual Editor
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DCP
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List Attributes
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Preview Mode
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Results API
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Events API
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Event Export
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Optimizely Service Performance Edge
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Data file build and Prop
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Edge Decider (CDN worker)
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Optimizely Service General
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Optimizely Identity
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Optimizely Admin Center
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Optimizely Service Configured Commerce – APAC Region
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Optimizely Service Configured Commerce – EMEA Region
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Optimizely Service Configured Commerce – NA Region
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Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region
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Optimizely Service Content Marketing Platform
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Library
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Plan
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Requests
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Open API
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Analytics
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Optimizely Service Optimizely Analytics (Netspring)
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Optimizely Service Optimizely Opal
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Opal Chat
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Opal Backend
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Opal Tools
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Opal Agents
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Opal Retrieval Engine
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