Optimizely Service Status
Real-time updates of Optimizely Service issues and outages
Optimizely Service status is Operational
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Active Incidents
No active incidents
Recently Resolved Incidents
CMP: PDF File Preview Generation Unavailable
Started 12 Aug 2026 10:38:14 (2 days ago), resolved 12 Aug 2026 16:03:50 (2 days ago)
Minor Incident
Resolved
Library
Plan
Requests
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.
Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.
We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
Optimizely Service Outage Survival Guide
A step-by-step guide to help you survive a Optimizely Service outage
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Optimizely Service Optimizely Graph - APAC Region
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Optimizely Service Everweb
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Tracking
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Online versions of mailings
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Hosting of images and files
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Campaign APIs (REST, HTTP, SOAP)
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Campaign E-Mail Submission via SMTP
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Custom Web- and Landing Pages
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - EMEA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Visitor Intelligence
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Content Recommendations API
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Content Recommendations Management Interface
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Content Recommendations API
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Content Recommendations Management Interface
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Product Recommendations Portal/UI
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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Product Recommendations Portal/UI
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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Product Recommendations Portal/UI
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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Optimizely Service Optimizely Connect Platform - APAC Region
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App runtime
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Preview Mode
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Results API
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Events API
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Event Export
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Data file build and Prop
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Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region
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Optimizely Service Content Marketing Platform
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Library
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CMP: PDF File Preview Generation Unavailable
Started 12 Aug 2026 10:38:14 (2 days ago), resolved 12 Aug 2026 16:03:50 (2 days ago)
Minor Incident
Resolved
Library
Plan
Requests
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.
Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.
We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
Plan
Fri 7
Sat 8
Sun 9
Mon 10
Tue 11
Wed 12
Thu 13
now
CMP: PDF File Preview Generation Unavailable
Started 12 Aug 2026 10:38:14 (2 days ago), resolved 12 Aug 2026 16:03:50 (2 days ago)
Minor Incident
Resolved
Library
Plan
Requests
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.
Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.
We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
Requests
Fri 7
Sat 8
Sun 9
Mon 10
Tue 11
Wed 12
Thu 13
now
CMP: PDF File Preview Generation Unavailable
Started 12 Aug 2026 10:38:14 (2 days ago), resolved 12 Aug 2026 16:03:50 (2 days ago)
Minor Incident
Resolved
Library
Plan
Requests
We have identified a platform-wide issue affecting PDF file preview generation within the Content Marketing Platform (CMP). Users attempting to preview PDF assets in the Library may encounter an error and be unable to view document previews.
Our Engineering team has identified the root cause and is actively working on a resolution. Your files are safe and no data loss has occurred.
We will continue to provide updates as we make progress toward a fix. Thank you for your patience.
Open API
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Analytics
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Opal Tools
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