Optimizely Service Status
Real-time updates of Optimizely Service issues and outages
Optimizely Service status is Operational
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North Europe
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Application UI
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Optimizely REST API
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Event Export
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
E3 export files are delayed
Started 1 Jun 2025 12:34:49 (2 days ago), resolved 1 Jun 2025 17:56:38 (1 day ago)
Incident without Impact
Resolved
Event Export
Daily E3 export files will be delayed. We are currently working with our vendors to resolve the issue and will update this status as we learn more.
Search & Navigation Availability Issue for EMEA03
Started 30 May 2025 08:06:02 (4 days ago), resolved 30 May 2025 14:41:42 (4 days ago)
Minor Incident
Resolved
North Europe
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA03.
A subset of clients will be experiencing high latency or 5xx-errors.
We will post additional updates hourly or when we have information available.
Thank you for your patience.
Increased error rates in Feature Experimentation management capabilities
Started 29 May 2025 09:06:33 (5 days ago), resolved 29 May 2025 15:44:33 (5 days ago)
Major Incident
Resolved
Application UI
Optimizely REST API
We are investigating an issue where some customers are experiencing increased error rates in Feature Experimentation management capabilities and APIs.
Search & Navigation Availability Issue for EMEA03
Started 29 May 2025 02:01:25 (5 days ago), resolved 29 May 2025 08:58:46 (5 days ago)
Minor Incident
Resolved
North Europe
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA03
A subset of clients will be experiencing high latency or 5xx-errors.
We will post additional updates hourly or when we have information available.
Thank you for your patience.
Optimizely Service Outage Survival Guide
A step-by-step guide to help you survive a Optimizely Service outage
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Optimizely Service Components
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Optimizely Service Optimizely Support
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Telephone
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Support Portal
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Optimizely Service Digital Experience Cloud Service - APAC Region
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Australia East
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Australia Southeast
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Japan East
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Southeast Asia
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Optimizely Service Digital Experience Cloud Service - EMEA Region
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North Europe
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West Europe
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Norway East
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Sweden Central
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UK South
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UAE North
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Optimizely Service Digital Experience Cloud Service - NA Region
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Canada East
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Canada Central
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East US
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East US 2
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North Central US
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West US
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West US 2
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Optimizely Service Digital Experience Cloud Service - Management Portal
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Optimizely Service Search and Navigation - APAC Region
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Singapore
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Australia East
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Optimizely Service Search and Navigation - EMEA Region
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Norway East
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Sweden Central
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UK South
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North Europe
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Search & Navigation Availability Issue for EMEA03
Started 29 May 2025 02:01:25 (5 days ago), resolved 29 May 2025 08:58:46 (5 days ago)
Minor Incident
Resolved
North Europe
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA03
A subset of clients will be experiencing high latency or 5xx-errors.
We will post additional updates hourly or when we have information available.
Thank you for your patience.
Search & Navigation Availability Issue for EMEA03
Started 30 May 2025 08:06:02 (4 days ago), resolved 30 May 2025 14:41:42 (4 days ago)
Minor Incident
Resolved
North Europe
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the EUROPE region - EMEA03.
A subset of clients will be experiencing high latency or 5xx-errors.
We will post additional updates hourly or when we have information available.
Thank you for your patience.
Optimizely Service Search and Navigation - NA Region
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Canada East
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US East
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US West
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Optimizely Service Optimizely Graph - APAC Region
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Optimizely Service Optimizely Graph - EMEA Region
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Optimizely Service Optimizely Graph - NA Region
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Optimizely Service Optimizely Graph - NA Region
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East US
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Optimizely Service Optimizely Graph - UAEN Region
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Canada East
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Optimizely Service Everweb
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Datacenter SE1 (Stockholm)
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Datacenter SE2 (Stockholm)
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Optimizely Service Campaign (Omnichannel Marketing Solution) - EMEA Region
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E-mail dispatch
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Bounce management
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Tracking
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Online versions of mailings
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Hosting of images and files
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Campaign user interface
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Campaign APIs (REST, HTTP, SOAP)
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Campaign E-Mail Submission via SMTP
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Campaign Secured File Transfer Service (SFTP)
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Custom Web- and Landing Pages
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Scheduled Jobs
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Optimizely Service Content Recommendations - APAC Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - EMEA Region
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Visitor Intelligence
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - NA Region
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Content Recommendations API
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Visitor Intelligence
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Content Recommendations Management Interface
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Visitor Intelligence
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Optimizely Service Content Recommendations - CAEA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Product Recommendations - EMEA Region
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Optimizely Service Product Recommendations - NA Region
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Visitor Intelligence
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Optimizely Service Optimizely Data Platform - APAC Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Optimizely Data Platform - EMEA Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Optimizely Data Platform - NA Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Campaigns
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Feature Experimentation
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Application UI
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Increased error rates in Feature Experimentation management capabilities
Started 29 May 2025 09:06:33 (5 days ago), resolved 29 May 2025 15:44:33 (5 days ago)
Major Incident
Resolved
Application UI
Optimizely REST API
We are investigating an issue where some customers are experiencing increased error rates in Feature Experimentation management capabilities and APIs.
Datafile Build Service
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SDKs
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Results Page
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Event Pipeline
Tue 27
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Optimizely REST API
Tue 27
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Sun 1
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Increased error rates in Feature Experimentation management capabilities
Started 29 May 2025 09:06:33 (5 days ago), resolved 29 May 2025 15:44:33 (5 days ago)
Major Incident
Resolved
Application UI
Optimizely REST API
We are investigating an issue where some customers are experiencing increased error rates in Feature Experimentation management capabilities and APIs.
Experiment Collaboration
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Full Stack (Legacy)
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Optimizely Service Web Experimentation
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Integrations
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Snippet Delivery
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Snippet Building
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Recommendations
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App UI
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Visual Editor
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DCP
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List Attributes
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Preview Mode
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Results API
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Events API
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Event Export
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Sun 1
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E3 export files are delayed
Started 1 Jun 2025 12:34:49 (2 days ago), resolved 1 Jun 2025 17:56:38 (1 day ago)
Incident without Impact
Resolved
Event Export
Daily E3 export files will be delayed. We are currently working with our vendors to resolve the issue and will update this status as we learn more.
Optimizely Service Performance Edge
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Data file build and Prop
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Edge Decider (CDN worker)
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Optimizely Service General
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Optimizely Identity
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Optimizely Admin Center
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Optimizely Service Configured Commerce – APAC Region
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Optimizely Service Configured Commerce – EMEA Region
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Optimizely Service Configured Commerce – NA Region
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Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region
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Optimizely Service Content Marketing Platform
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Library
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Plan
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Requests
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Open API
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Analytics
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Optimizely Service Optimizely Analytics (Netspring)
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