Optimizely Service Status
Real-time updates of Optimizely Service issues and outages
Optimizely Service status is Operational
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Optimizely Service Optimizely Graph - NA Region
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Optimizely Identity
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Library
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Plan
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Requests
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Analytics
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
Optimizely Graph - USEA production clusters experiencing intermittent availability issues
Started 23 Sep 2026 14:21:13 (21 hours ago), resolved 23 Sep 2026 17:13:32 (18 hours ago)
Minor Incident
Resolved
Optimizely Graph - NA Region
We are experiencing intermittent availability issue for the Optimizely Graph service impacting one of the USEA production clusters. Our team is working on mitigating actions.
CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
Started 20 Sep 2026 11:24:34 (4 days ago), resolved 20 Sep 2026 13:08:34 (4 days ago)
Major Incident
Resolved
Library
Plan
Requests
Analytics
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Optimizely Identity is redirecting users to the wrong SSO login page.
Started 17 Sep 2026 22:23:19 (7 days ago), resolved 17 Sep 2026 22:26:52 (7 days ago)
Minor Incident
Resolved
Optimizely Identity
We are currently investigating this issue.
Optimizely Service Outage Survival Guide
A step-by-step guide to help you survive a Optimizely Service outage
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Optimizely Service Components
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Optimizely Service Optimizely Support
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Telephone
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Support Portal - optimizely.com/support
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Optimizely main website - Optimizely.com
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World Developer Forum - world.optimizely.com
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Search & Navigation Demo Portal - find.optimizely.com
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Optimizely Service Digital Experience Cloud Service - APAC Region
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Japan East
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Southeast Asia
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Optimizely Service Digital Experience Cloud Service - EMEA Region
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North Europe
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West Europe
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Sweden Central
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UK South
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UAE North
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Optimizely Service Digital Experience Cloud Service - NA Region
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Canada East
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North Central US
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West US
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West US 2
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Optimizely Service Digital Experience Cloud Service - Management Portal
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Optimizely Service CMS SaaS - APAC Region
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Australia East
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Optimizely Service CMS SaaS - EMEA Region
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North Europe
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UAE North
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Optimizely Service CMS SaaS - NA Region
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East US
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East US 2
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Optimizely Service Search and Navigation - APAC Region
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Singapore
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Optimizely Service Optimizely Graph - NA Region
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East US
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Australia East
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Canada East
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Optimizely Service Search and Navigation - EMEA Region
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Norway East
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North Europe
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Optimizely Service Search and Navigation - NA Region
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Canada East
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US East
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US West
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Optimizely Service Optimizely Graph - APAC Region
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Optimizely Service Optimizely Graph - EMEA Region
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Optimizely Service Optimizely Graph - NA Region
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Optimizely Graph - USEA production clusters experiencing intermittent availability issues
Started 23 Sep 2026 14:21:13 (21 hours ago), resolved 23 Sep 2026 17:13:32 (18 hours ago)
Minor Incident
Resolved
Optimizely Graph - NA Region
We are experiencing intermittent availability issue for the Optimizely Graph service impacting one of the USEA production clusters. Our team is working on mitigating actions.
Optimizely Service Optimizely Graph - UAEN Region
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Optimizely Service Campaign (Omnichannel Marketing Solution) - EMEA Region
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Optimizely Service Everweb
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E-mail dispatch
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Datacenter SE1 (Stockholm)
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Datacenter SE2 (Stockholm)
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Bounce management
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Tracking
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Online versions of mailings
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Hosting of images and files
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Visitor Intelligence
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Campaign user interface
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Campaign APIs (REST, HTTP, SOAP)
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Campaign E-Mail Submission via SMTP
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Visitor Intelligence
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Campaign Secured File Transfer Service (SFTP)
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Custom Web- and Landing Pages
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Visitor Intelligence
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Optimizely Service Content Recommendations - APAC Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - EMEA Region
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Content Recommendations API
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Visitor Intelligence
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - NA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - CAEA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Product Recommendations - EMEA Region - UK
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Product Recommendations Portal/UI
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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Optimizely Service Product Recommendations - EMEA Region
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Optimizely Service Product Recommendations - EMEA Region - Sweden
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Optimizely Service Product Recommendations - NA Region
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Product Recommendations Portal/UI
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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Optimizely Service Product Recommendations - NA Region - US
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Product Recommendations Portal/UI
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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Optimizely Service Optimizely Connect Platform - APAC Region
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Portal UI
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App development services
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App runtime
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Optimizely Service Optimizely Connect Platform - EMEA Region
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Portal UI
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Optimizely Connect Platform
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App development services
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App runtime
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Optimizely Service Optimizely Connect Platform - NA Region
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Portal UI
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App development services
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App runtime
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Optimizely Connect Platform
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Optimizely Service Optimizely Data Platform - APAC Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Core App Experiences
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Optimizely Service Optimizely Data Platform - EMEA Region
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ODP Application
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Optimizely Connect Platform
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Event Collection
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Data Ingestion and Processing
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Core App Experiences
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Optimizely Service Optimizely Data Platform - NA Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Campaigns
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Core App Experiences
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Optimizely Service Feature Experimentation
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Application UI
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Datafile Build Service
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SDKs
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Results Page
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Event Pipeline
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Optimizely REST API
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Experiment Collaboration
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Full Stack (Legacy)
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Results API
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Events API
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Event Export
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Optimizely Service Web Experimentation
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Integrations
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Snippet Delivery
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Snippet Building
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Recommendations
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App UI
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Visual Editor
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DCP
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List Attributes
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Preview Mode
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Results API
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Events API
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Event Export
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Optimizely Service Edge Delivery
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Manifest Creation
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Optimizely Service AI Optimization
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Contextual Bandits
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Multi-Armed Bandits
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Adaptive Audiences
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Optimizely Service Performance Edge
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Data file build and Prop
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Edge Decider (CDN worker)
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Optimizely Service General
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Optimizely Identity
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Optimizely Identity is redirecting users to the wrong SSO login page.
Started 17 Sep 2026 22:23:19 (7 days ago), resolved 17 Sep 2026 22:26:52 (7 days ago)
Minor Incident
Resolved
Optimizely Identity
We are currently investigating this issue.
Optimizely Admin Center
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Optimizely Service Configured Commerce – APAC Region
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Optimizely Service Configured Commerce – EMEA Region
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Optimizely Service Configured Commerce – NA Region
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Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region
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Optimizely Service Content Marketing Platform
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Library
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CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
Started 20 Sep 2026 11:24:34 (4 days ago), resolved 20 Sep 2026 13:08:34 (4 days ago)
Major Incident
Resolved
Library
Plan
Requests
Analytics
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Plan
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CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
Started 20 Sep 2026 11:24:34 (4 days ago), resolved 20 Sep 2026 13:08:34 (4 days ago)
Major Incident
Resolved
Library
Plan
Requests
Analytics
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Requests
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CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
Started 20 Sep 2026 11:24:34 (4 days ago), resolved 20 Sep 2026 13:08:34 (4 days ago)
Major Incident
Resolved
Library
Plan
Requests
Analytics
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Open API
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now
Analytics
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CMP: Data Not Loading in Plan, Resources, Library, and Other Modules (GCP Stack)
Started 20 Sep 2026 11:24:34 (4 days ago), resolved 20 Sep 2026 13:08:34 (4 days ago)
Major Incident
Resolved
Library
Plan
Requests
Analytics
We are currently investigating an issue affecting the Optimizely Content Marketing Platform (CMP), where data is failing to load across multiple modules — including Plan, Resources, and Library — for a subset of customers on the GCP stack.
Our Engineering team has been engaged and is actively investigating the root cause. We understand the impact this has on your workflows and appreciate your patience while we work toward a resolution.
We will provide a follow-up update as soon as new information becomes available.
Optimizely Service Optimizely Analytics (Netspring)
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Optimizely Service Optimizely Opal
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Opal Chat
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Opal Backend
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Opal Tools
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Opal Agents
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Opal Retrieval Engine
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Optimizely Service Optimizely Analytics
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app.netspring.io
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analytics.optimizely.com
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