Optimizely Service Status
Real-time updates of Optimizely Service issues and outages
Optimizely Service status is Operational
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Optimizely Service Optimizely Graph - EMEA Region
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Optimizely Service Optimizely Graph - NA Region
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Library
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Active Incidents
No active incidents
Recently Resolved Incidents
Asset Visibility Issues in CMP DAM
Started 6 Feb 2026 21:07:34 (2 days ago), resolved 7 Feb 2026 09:26:29 (2 days ago)
Minor Incident
Resolved
Library
We are currently investigating an issue affecting the visibility of assets within CMP DAM for a subset of customers. This includes assets uploaded directly as well as those added through task completion.
Our Engineering team is actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates here as more information becomes available.
Thank you for your patience while we work to resolve this matter.
Optimizely Graph - One of our EMEA production clusters have intermittent availability issues
Started 6 Feb 2026 11:37:40 (3 days ago), resolved 6 Feb 2026 13:25:09 (3 days ago)
Major Incident
Resolved
Optimizely Graph - EMEA Region
We are experiencing intermittent availability for the Optimizely Graph service, for one of the EMEA production clusters. Our team is working on mitigating actions. We'll provide new updates.
Search & Navigation Incident - Intermittent failed request for US East cluster
Started 3 Feb 2026 04:42:23 (6 days ago), resolved 3 Feb 2026 09:37:43 (6 days ago)
Minor Incident
Resolved
Optimizely Graph - NA Region
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices.
We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.
Optimizely Service Outage Survival Guide
A step-by-step guide to help you survive a Optimizely Service outage
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Telephone
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Support Portal - optimizely.com/support
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Optimizely Service Optimizely Graph - EMEA Region
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Optimizely Graph - One of our EMEA production clusters have intermittent availability issues
Started 6 Feb 2026 11:37:40 (3 days ago), resolved 6 Feb 2026 13:25:09 (3 days ago)
Major Incident
Resolved
Optimizely Graph - EMEA Region
We are experiencing intermittent availability for the Optimizely Graph service, for one of the EMEA production clusters. Our team is working on mitigating actions. We'll provide new updates.
Optimizely Service Optimizely Graph - NA Region
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Search & Navigation Incident - Intermittent failed request for US East cluster
Started 3 Feb 2026 04:42:23 (6 days ago), resolved 3 Feb 2026 09:37:43 (6 days ago)
Minor Incident
Resolved
Optimizely Graph - NA Region
We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in the US East region. A subset of clients will be experiencing high latency or 5xx-errors. The issue is currently limited to development indices.
We will share additional updates if the scope changes or as soon as more information becomes available. Thank you for your patience.
Optimizely Service Optimizely Graph - UAEN Region
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Visitor Intelligence
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Optimizely Service Content Recommendations - EMEA Region
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Content Recommendations API
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Product Recommendations Tracker and Recommendations Engine
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Product Recommendations Tracker and Recommendations Engine
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Optimizely Service Product Recommendations - NA Region - US
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Product Recommendations Tracker and Recommendations Engine
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Optimizely Service Optimizely Data Platform - APAC Region
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Optimizely Service Optimizely Data Platform - EMEA Region
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Optimizely Identity
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Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region
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Optimizely Service Content Marketing Platform
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Library
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Asset Visibility Issues in CMP DAM
Started 6 Feb 2026 21:07:34 (2 days ago), resolved 7 Feb 2026 09:26:29 (2 days ago)
Minor Incident
Resolved
Library
We are currently investigating an issue affecting the visibility of assets within CMP DAM for a subset of customers. This includes assets uploaded directly as well as those added through task completion.
Our Engineering team is actively working to identify the root cause and restore normal functionality as quickly and safely as possible. We will continue to provide updates here as more information becomes available.
Thank you for your patience while we work to resolve this matter.
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