Optimizely Service Status

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We have identified an issue in which the platform management portal & troubleshooting dashboards hosted by our service provider are currently unavailable. This is not causing any active impact to customer sites; however, remediation tools to resolve new issues may be inhibited, leading to longer delays in restoration efforts. We are closely monitoring the situation and pursuing all workaround options to minimize delays in support efforts, and our vendor has confirmed they are actively shifting services to restore management portal availability as soon as possible.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We have identified an issue in which the platform management portal & troubleshooting dashboards hosted by our service provider are currently unavailable. This is not causing any active impact to customer sites; however, remediation tools to resolve new issues may be inhibited, leading to longer delays in restoration efforts. We are closely monitoring the situation and pursuing all workaround options to minimize delays in support efforts, and our vendor has confirmed they are actively shifting services to restore management portal availability as soon as possible.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented, and we are monitoring the results.

Identified: We have identified an issue in which the platform management portal & troubleshooting dashboards hosted by our service provider are currently unavailable. This is not causing any active impact to customer sites; however, remediation tools to resolve new issues may be inhibited, leading to longer delays in restoration efforts. We are closely monitoring the situation and pursuing all workaround options to minimize delays in support efforts, and our vendor has confirmed they are actively shifting services to restore management portal availability as soon as possible.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Investigating: We are investigating an ongoing issue with one of the Optimizely public websites: nuget.optimizely.com where clients using the service will be experiencing high latency or 5xx-errors.

We will provide additional updates as they become available.

Thanks for your patience!

Resolved: The cluster has remained stable and this incident is resolved.

Monitoring: The issue is mitigated and cluster appears stable since 9:50 (UTC). We continue to closely monitor the service.

Investigating: We are investigating an issue, started around 9:00 am (UTC), with intermittent performance issues with US East cluster. A subset of customers can experience many failed requests and longer response times than usual. We are actively working on a fix. Thank you for your patience!

Resolved: This incident has been resolved.

Monitoring: The service has been restored and we're closely monitoring the service health.

Investigating: We are currently investigating an event that is intermittently impacting performance on the Search & Navigation service in the US region, [USEA01]. A subset of clients will be experiencing high latency or failed requests. We will post additional updates hourly or when we have information available. Thank you for your patience.