
Optimizely Service Status
Real-time updates of Optimizely Service issues and outages
Optimizely Service status is Minor Service Outage
Optimizely main website - Optimizely.com
Australia East
Australia Southeast
Japan East
Southeast Asia
North Europe
West Europe
Active Incidents
Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.
We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.
Thank you for your patience and understanding.
Recently Resolved Incidents
We are currently investigating this issue.
We are investigating the problem with identity resolution in EMEA.
We're currently investigating an issue where some users are encountering an error message while accessing the project listing for Web Experimentation projects.
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09.
A subset of clients will be experiencing high latency or 5xx-errors.
We will post additional updates hourly or when we have information available.
Thank you for your patience.
Optimizely Service Outage Survival Guide
Optimizely Service Components
Optimizely Service Optimizely Support
Telephone
Support Portal - optimizely.com/support
Optimizely Service Optimizely Public Websites
Optimizely main website - Optimizely.com
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
World Developer Forum - world.optimizely.com
Nuget CMS/Commerce package feed - nuget.optimizely.com
Search & Navigation Demo Portal - find.optimizely.com
Optimizely Service Digital Experience Cloud Service - APAC Region
Australia East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Australia Southeast
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Japan East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Southeast Asia
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Digital Experience Cloud Service - EMEA Region
North Europe
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
West Europe
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Norway East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Sweden Central
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
UK South
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
UAE North
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Digital Experience Cloud Service - NA Region
Canada East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Canada Central
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
East US
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
East US 2
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
North Central US
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
West US
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
West US 2
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Digital Experience Cloud Service - Management Portal
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service CMS SaaS - APAC Region
Australia East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
We are currently investigating this issue.
Optimizely Service CMS SaaS - EMEA Region
North Europe
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
We are currently investigating this issue.
UAE North
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
We are currently investigating this issue.
Optimizely Service CMS SaaS - NA Region
East US
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
We are currently investigating this issue.
East US 2
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
We are currently investigating this issue.
Optimizely Service Search and Navigation - APAC Region
Optimizely Service Optimizely Graph - NA Region
Singapore
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
East US
Australia East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Canada East
Optimizely Service Search and Navigation - EMEA Region
Norway East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Sweden Central
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
UK South
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
North Europe
We are currently investigating an event that is impacting the response time on the Search & Navigation (FIND) service for EMEA09.
A subset of clients will be experiencing high latency or 5xx-errors.
We will post additional updates hourly or when we have information available.
Thank you for your patience.
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Search and Navigation - NA Region
Canada East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
US East
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
US West
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Optimizely Graph - APAC Region
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Optimizely Graph - EMEA Region
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Optimizely Graph - NA Region
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Optimizely Graph - UAEN Region
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Everweb
Datacenter SE1 (Stockholm)
Datacenter SE2 (Stockholm)
Optimizely Service Campaign (Omnichannel Marketing Solution) - EMEA Region
E-mail dispatch
Visitor Intelligence
Bounce management
Tracking
Online versions of mailings
Hosting of images and files
Campaign user interface
Visitor Intelligence
Campaign APIs (REST, HTTP, SOAP)
Visitor Intelligence
Campaign E-Mail Submission via SMTP
Campaign Secured File Transfer Service (SFTP)
Custom Web- and Landing Pages
Scheduled Jobs
Optimizely Service Content Recommendations - APAC Region
Content Recommendations API
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Visitor Intelligence
Content Recommendations Management Interface
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Content Recommendations - EMEA Region
Content Recommendations API
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Content Recommendations Management Interface
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Content Recommendations - NA Region
Content Recommendations API
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Content Recommendations Management Interface
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Content Recommendations - CAEA Region
Content Recommendations API
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Content Recommendations Management Interface
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Product Recommendations - EMEA Region
Optimizely Service Product Recommendations - EMEA Region - UK
Product Recommendations Portal/UI
Optimizely Service Product Recommendations - NA Region
Product Recommendations Data ingestion and processing
Product Recommendations Tracker and Recommendations Engine
Optimizely Service Product Recommendations - EMEA Region - Sweden
Product Recommendations Portal/UI
Product Recommendations Data ingestion and processing
Product Recommendations Tracker and Recommendations Engine
Optimizely Service Product Recommendations - NA Region - US
Product Recommendations Portal/UI
Product Recommendations Data ingestion and processing
Product Recommendations Tracker and Recommendations Engine
Optimizely Service Optimizely Data Platform - APAC Region
ODP Application
Event Collection
Data Ingestion and Processing
Core App Experiences
Optimizely Connect Platform
Optimizely Service Optimizely Data Platform - EMEA Region
ODP Application
Event Collection
Data Ingestion and Processing
We are investigating the problem with identity resolution in EMEA.
Core App Experiences
We are investigating the problem with identity resolution in EMEA.
Optimizely Connect Platform
Optimizely Service Optimizely Data Platform - NA Region
ODP Application
Event Collection
Data Ingestion and Processing
Campaigns
Core App Experiences
Optimizely Connect Platform
Optimizely Service Feature Experimentation
Application UI
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Datafile Build Service
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
SDKs
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Results Page
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Event Pipeline
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely REST API
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Experiment Collaboration
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Full Stack (Legacy)
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Results API
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Events API
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Event Export
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Web Experimentation
Integrations
Snippet Delivery
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Snippet Building
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Recommendations
App UI
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
We're currently investigating an issue where some users are encountering an error message while accessing the project listing for Web Experimentation projects.
Visual Editor
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
DCP
List Attributes
Preview Mode
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Results API
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Events API
Event Export
Optimizely Service Edge Delivery
Manifest Creation
Optimizely Service AI Optimization
Contextual Bandits
Multi-Armed Bandits
Adaptive Audiences
Optimizely Service Performance Edge
Data file build and Prop
Edge Decider (CDN worker)
Optimizely Service General
Optimizely Identity
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Admin Center
Cloudflare is investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.
Optimizely Service Configured Commerce – APAC Region
Optimizely Service Configured Commerce – EMEA Region
Optimizely Service Configured Commerce – NA Region
Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region
Optimizely Service Content Marketing Platform
Library
Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.
We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.
Thank you for your patience and understanding.