Optimizely Service Status

Identified: The efforts to restore the number remain ongoing

Identified: We are continuing to work with the third party vendor to get the original number restored. Thank you for your patience.

Identified: This issue remains ongoing as we continue our efforts with a third party supplier to resolve this. Thank you for your patience.

Identified: We are continuing to work with a third party vendor to fix the issue with the original number. Please continue to use the alternate numbers provided in the prior posts until we are able to have a solution in place. Thank you for your patience.

Identified: As a temporary measure, +46 8 502 450 20 phone number has been commissioned while the Optimizely teams work on restoring services on the original number. Please use this number or any of the other contact numbers provided earlier to contact our support team.

Investigating: We are continuing to investigate this issue and we will provide additional updates as they become available

Investigating: We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.

Please utilize one of the following alternative contact methods to reach Optimizely Support: Support Portal - https://support.optimizely.com Email - [email protected]

United States: +1-(877)-383-0885 United Kingdom: +44 800 066 4784 Australia: +61 2 9248 7215

Resolved: This incident has been resolved as the service has fully recovered.

Identified: Our third-party provider has reported that they have identified the issue, and we are starting to see services recover.

Investigating: We are currently investigating a network connectivity issue in East US. We are investigating the issue together with our third-party providers. We apologize for the inconvenience and will provide an update when we have more information.

Resolved: This incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: The issue has been identified and a fix is being implemented.

Investigating: We are currently investigating this issue.

Resolved: This incident has been resolved. The service continues to function normally from the time the fix was implemented.

Monitoring: A fix has been implemented for the reported issue, and all services are now operating normally. We will continue to monitor the situation closely to ensure stability. We appreciate your patience and apologize for any inconvenience!

Investigating: We are currently investigating an issue involving the Plan, Library and Requests modules not loading for a subset of customers. We will post additional updates once we obtain more information. Thank you for your patience!

Resolved: This incident has been resolved. The service continues to function normally from the time the fix was implemented.

Monitoring: A fix has been implemented and we are now monitoring the results. If the situation changes, then we will provide a new update. We sincerely apologize for any inconvenience caused!

Identified: We're continuing to work on a solution for the reported issue. Our team will provide an update as soon as the fix has been implemented. We appreciate your patience and apologize for any inconvenience caused!

Identified: We have identified an issue with our image generators that are used to generate renditions for Library assets, and we are actively working on a fix. We will keep our customers posted on our progress!

Investigating: We are investigating an issue that involves delays with rendition generation for Library assets that has impacted a subset of our customers. We will post additional updates once we obtain more information. Thank you for your patience!

Resolved: This incident has been resolved. The service continues to function normally from the time the fix was implemented.

Monitoring: A fix has been implemented for the reported issue, and all services are now operating normally. We will continue to monitor the situation closely to ensure stability. We appreciate your patience and apologize for any inconvenience!

Investigating: We are currently investigating an issue involving the Plan, Library and Requests modules not loading for a subset of customers. We will post additional updates once we obtain more information. Thank you for your patience!

Resolved: This incident has been resolved. The service continues to function normally from the time the fix was implemented.

Monitoring: A fix has been implemented for the reported issue, and all services are now operating normally. We will continue to monitor the situation closely to ensure stability. We appreciate your patience and apologize for any inconvenience!

Investigating: We are currently investigating an issue involving the Plan, Library and Requests modules not loading for a subset of customers. We will post additional updates once we obtain more information. Thank you for your patience!