Optimizely Service Status: check for Optimizely Service outages and issues

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Optimizely Service Optimizely Support

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E-mail

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Telephone

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Support Portal - optimizely.com/support

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Optimizely Service Optimizely Public Websites

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Optimizely main website - Optimizely.com

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World Developer Forum - world.optimizely.com

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Nuget CMS/Commerce package feed - nuget.optimizely.com

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nuget.optimizely.com is unavailable

Started 8 Dec 2025 07:29:24 (7 days ago), resolved 8 Dec 2025 08:46:11 (7 days ago)

Major Incident

Resolved

Nuget CMS/Commerce package feed - nuget.optimizely.com

We are currently investigating an ongoing unavailability issue with nuget.optimizely.com.

We will provide more updates as soon as they become available.

Thank you for your patience.

See all updates

Search & Navigation Demo Portal - find.optimizely.com

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Optimizely Service Digital Experience Cloud Service - APAC Region

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Australia East

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Australia Southeast

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Japan East

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Southeast Asia

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Optimizely Service Digital Experience Cloud Service - EMEA Region

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now

North Europe

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West Europe

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Norway East

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Sweden Central

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UK South

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UAE North

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Optimizely Service Digital Experience Cloud Service - NA Region

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now

Canada East

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Canada Central

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East US

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East US 2

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now

North Central US

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now

West US

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West US 2

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Optimizely Service Digital Experience Cloud Service - Management Portal

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Optimizely Service CMS SaaS - APAC Region

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Australia East

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SaaS CMS experiencing degraded performance

Started 10 Dec 2025 01:29:51 (5 days ago), resolved 11 Dec 2025 10:03:23 (4 days ago)

Minor Incident

Resolved

Australia East

North Europe

East US

UAE North

East US 2

Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

Resolved: The incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade. Thank you for your cooperation and patience throughout this process.

11 Dec 2025 10:03:23 (4 days ago)

Monitoring: We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 15:38:32 (4 days ago)

Monitoring: We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 14:08:51 (4 days ago)

Monitoring: A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 12:44:51 (4 days ago)

Identified: The issue has been identified and a fix is being implemented. Thank you for your patience!

10 Dec 2025 11:45:27 (4 days ago)

Investigating: We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 09:43:39 (5 days ago)

Investigating: A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational. Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 07:22:04 (5 days ago)

Investigating: Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

10 Dec 2025 01:29:51 (5 days ago)

See all updates

Optimizely Service CMS SaaS - EMEA Region

Sun 7

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now

North Europe

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SaaS CMS experiencing degraded performance

Started 10 Dec 2025 01:29:51 (5 days ago), resolved 11 Dec 2025 10:03:23 (4 days ago)

Minor Incident

Resolved

Australia East

North Europe

East US

UAE North

East US 2

Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

Resolved: The incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade. Thank you for your cooperation and patience throughout this process.

11 Dec 2025 10:03:23 (4 days ago)

Monitoring: We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 15:38:32 (4 days ago)

Monitoring: We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 14:08:51 (4 days ago)

Monitoring: A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 12:44:51 (4 days ago)

Identified: The issue has been identified and a fix is being implemented. Thank you for your patience!

10 Dec 2025 11:45:27 (4 days ago)

Investigating: We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 09:43:39 (5 days ago)

Investigating: A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational. Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 07:22:04 (5 days ago)

Investigating: Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

10 Dec 2025 01:29:51 (5 days ago)

See all updates

UAE North

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Fri 12

Sat 13

now

SaaS CMS experiencing degraded performance

Started 10 Dec 2025 01:29:51 (5 days ago), resolved 11 Dec 2025 10:03:23 (4 days ago)

Minor Incident

Resolved

Australia East

North Europe

East US

UAE North

East US 2

Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

Resolved: The incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade. Thank you for your cooperation and patience throughout this process.

11 Dec 2025 10:03:23 (4 days ago)

Monitoring: We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 15:38:32 (4 days ago)

Monitoring: We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 14:08:51 (4 days ago)

Monitoring: A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 12:44:51 (4 days ago)

Identified: The issue has been identified and a fix is being implemented. Thank you for your patience!

10 Dec 2025 11:45:27 (4 days ago)

Investigating: We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 09:43:39 (5 days ago)

Investigating: A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational. Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 07:22:04 (5 days ago)

Investigating: Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

10 Dec 2025 01:29:51 (5 days ago)

See all updates

Optimizely Service CMS SaaS - NA Region

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now

East US

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SaaS CMS experiencing degraded performance

Started 10 Dec 2025 01:29:51 (5 days ago), resolved 11 Dec 2025 10:03:23 (4 days ago)

Minor Incident

Resolved

Australia East

North Europe

East US

UAE North

East US 2

Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

Resolved: The incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade. Thank you for your cooperation and patience throughout this process.

11 Dec 2025 10:03:23 (4 days ago)

Monitoring: We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 15:38:32 (4 days ago)

Monitoring: We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 14:08:51 (4 days ago)

Monitoring: A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 12:44:51 (4 days ago)

Identified: The issue has been identified and a fix is being implemented. Thank you for your patience!

10 Dec 2025 11:45:27 (4 days ago)

Investigating: We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 09:43:39 (5 days ago)

Investigating: A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational. Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 07:22:04 (5 days ago)

Investigating: Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

10 Dec 2025 01:29:51 (5 days ago)

See all updates

East US 2

Sun 7

Mon 8

Tue 9

Wed 10

Thu 11

Fri 12

Sat 13

now

SaaS CMS experiencing degraded performance

Started 10 Dec 2025 01:29:51 (5 days ago), resolved 11 Dec 2025 10:03:23 (4 days ago)

Minor Incident

Resolved

Australia East

North Europe

East US

UAE North

East US 2

Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

Resolved: The incident has been fully resolved for all confirmed impacted customers. As a follow-up, we recommend that customers whose CMS SaaS version was reverted continue updating the remkoj/* packages to version 5.1.6. Please contact our support team to let them know your preferred timing for redeploying the upgrade. Thank you for your cooperation and patience throughout this process.

11 Dec 2025 10:03:23 (4 days ago)

Monitoring: We still continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 15:38:32 (4 days ago)

Monitoring: We are continuing to monitor for any further issues. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 14:08:51 (4 days ago)

Monitoring: A fix has been implemented and we are monitoring the results. If customers use the remkoj/* packages: https://www.npmjs.com/search?q=%40remkoj%2Foptimizely-cms-nextjs they should be updated to version 5.1.6.

10 Dec 2025 12:44:51 (4 days ago)

Identified: The issue has been identified and a fix is being implemented. Thank you for your patience!

10 Dec 2025 11:45:27 (4 days ago)

Investigating: We are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 09:43:39 (5 days ago)

Investigating: A subset of impacted clients has been successfully reverted to the previous version, and all associated sites are fully operational. Meanwhile, we are continuing to investigate this issue. We apologize for the inconvenience and will share an update once we have more information. Thank you for your patience.

10 Dec 2025 07:22:04 (5 days ago)

Investigating: Following an update to SaaS CMS from v2025.10.29.0332 to v2025.11.11.0638, several customers have reported issues with website applications using SaaS CMS are down or only partially working. We believe this is caused by a certain implementation pattern in next.js applications. If you think your application is affected, please raise a ticket to get assistance restoring your application.

We will continue to share the update once it is available.

Thank you for your patience.

10 Dec 2025 01:29:51 (5 days ago)

See all updates

Optimizely Service Search and Navigation - APAC Region

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Optimizely Service Optimizely Graph - NA Region

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now

Singapore

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Australia East

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East US

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Optimizely Service Search and Navigation - EMEA Region

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Canada East

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Norway East

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Sweden Central

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now

UK South

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now

North Europe

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Search & Navigation Incident - North Europe region

Started 11 Dec 2025 06:29:48 (4 days ago), resolved 12 Dec 2025 13:16:35 (2 days ago)

Minor Incident

Resolved

North Europe

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in North Europe region.

A subset of clients will be experiencing high latency or 5xx-errors.

We will post additional updates hourly or when we have information available.

Thank you for your patience.

See all updates

Optimizely Service Search and Navigation - NA Region

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now

Canada East

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now

US East

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US West

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Optimizely Service Optimizely Graph - APAC Region

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Optimizely Service Optimizely Graph - EMEA Region

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Optimizely Service Optimizely Graph - NA Region

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Optimizely Service Optimizely Graph - UAEN Region

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Optimizely Service Everweb

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now

Datacenter SE1 (Stockholm)

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now

Datacenter SE2 (Stockholm)

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Optimizely Service Campaign (Omnichannel Marketing Solution) - EMEA Region

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now

E-mail dispatch

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now

Visitor Intelligence

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now

Bounce management

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Tracking

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now

Online versions of mailings

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now

Hosting of images and files

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now

Campaign user interface

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Visitor Intelligence

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Campaign APIs (REST, HTTP, SOAP)

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now

Campaign E-Mail Submission via SMTP

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now

Visitor Intelligence

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now

Campaign Secured File Transfer Service (SFTP)

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now

Custom Web- and Landing Pages

Sun 7

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now

Scheduled Jobs

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now

Optimizely Service Content Recommendations - APAC Region

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now

Content Recommendations API

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now

Visitor Intelligence

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Content Recommendations Management Interface

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Optimizely Service Content Recommendations - EMEA Region

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Content Recommendations API

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Content Recommendations Management Interface

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Optimizely Service Content Recommendations - NA Region

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now

Content Recommendations API

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Content Recommendations Management Interface

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now

Optimizely Service Content Recommendations - CAEA Region

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now

Content Recommendations API

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now

Content Recommendations Management Interface

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now

Optimizely Service Product Recommendations - EMEA Region

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now

Optimizely Service Product Recommendations - EMEA Region - UK

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Optimizely Service Product Recommendations - NA Region

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now

Product Recommendations Portal/UI

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now

Product Recommendations Data ingestion and processing

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Product Recommendations Tracker and Recommendations Engine

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Optimizely Service Product Recommendations - EMEA Region - Sweden

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ODP Event ingestion down in US

Started 8 Dec 2025 19:35:55 (6 days ago), resolved 8 Dec 2025 20:12:32 (6 days ago)

Critical Incident

Resolved

Event Collection

Data Ingestion and Processing

We are currently investigating this issue.

See all updates

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ODP Event ingestion down in US

Started 8 Dec 2025 19:35:55 (6 days ago), resolved 8 Dec 2025 20:12:32 (6 days ago)

Critical Incident

Resolved

Event Collection

Data Ingestion and Processing

We are currently investigating this issue.

See all updates

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CMP Library: Video Transcoding Is Temporarily Unavailable For AWS-Hosted Environments

Started 19 Nov 2025 18:49:54 (25 days ago), still ongoing

Minor Incident

Monitoring

Library

Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.

Monitoring: We continue to monitor system performance and will provide updates as we learn more. We have deployed a fix, and video transcoding is operating as expected for new uploads. Some videos uploaded during the incident may still require transcoding. In these instances, uploading the same video as a new version in the existing video may self-correct. Our teams will further investigate this beginning of next week and may contact affected customers as needed.

12 Dec 2025 21:16:37 (2 days ago)

Monitoring: We have deployed a targeted fix addressing the reported issue, and video transcoding in the Library should now be operating as expected. Our teams are actively monitoring system performance to ensure full stability. We will provide additional updates as further insights become available.

11 Dec 2025 15:02:57 (3 days ago)

Identified: Our engineering team continues to work on the permanent fix, and the required changes are still under review. We will provide a further update as soon as we have more information to share. Thank you for your patience.

5 Dec 2025 15:14:44 (9 days ago)

Identified: Our engineering team has progressed remediation efforts and the necessary changes are now in review. Once these changes are approved, they will be merged and deployed as part of the permanent fix. We currently expect this work to be completed by the end of the week, and we will share another update as soon as further information becomes available.

1 Dec 2025 16:40:39 (13 days ago)

Identified: We're actively working on the solution for the reported issue and progress is well underway. We’ll share another update as soon as we have more to report.

27 Nov 2025 11:06:38 (18 days ago)

Identified: We are continuing to work toward full resolution of this incident. During remediation, we identified additional complexities that extend beyond our initial assessment. As a result, the permanent fix will be deployed first, followed by a back-population script to restore previously affected data.

Our teams remain fully engaged, and we will provide further updates as new information becomes available. Thank you for your continued patience and understanding — it is truly appreciated.

24 Nov 2025 21:30:53 (20 days ago)

Identified: We are continuing to work on a fix for this issue.

20 Nov 2025 22:25:28 (24 days ago)

Identified: Mitigation efforts are actively underway, and the issue continues to receive our highest priority. We will share further updates as soon as new information becomes available.

20 Nov 2025 16:06:32 (24 days ago)

Investigating: Our team is currently working to mitigate an issue impacting the Video Transcoding functionality within the CMP Library for customers hosted on AWS. While these efforts are underway, the feature will be temporarily unavailable.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.

19 Nov 2025 18:49:54 (25 days ago)

See all updates

CMP Library: Uploaded assets hidden following a page refresh

Started 11 Dec 2025 17:10:17 (3 days ago), resolved 12 Dec 2025 12:57:24 (2 days ago)

Minor Incident

Resolved

Library

Our team is currently investigating an issue impacting the visibility of uploaded assets in the CMP DAM.

We are actively working to restore full service as quickly and safely as possible. Additional updates will be shared here as soon as they become available.

Thank you for your patience and understanding.

See all updates

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