Optimizely Service Status
Real-time updates of Optimizely Service issues and outages
Optimizely Service status is Operational
Library
Plan
Requests
Open API
Analytics
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Active Incidents
No active incidents
Recently Resolved Incidents
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
We are currently investigating an issue affecting customers hosted on the GCP stack.
Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.
The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly.
Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions Infrastructure: GCP-hosted customers only Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500
We are actively investigating the root cause and will provide an update soon.
Optimizely Service Outage Survival Guide
Optimizely Service Components
Optimizely Service Optimizely Support
Telephone
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World Developer Forum - world.optimizely.com
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Optimizely Service Digital Experience Cloud Service - APAC Region
Australia East
Australia Southeast
Japan East
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Optimizely Service Digital Experience Cloud Service - EMEA Region
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Norway East
Sweden Central
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Optimizely Service Digital Experience Cloud Service - NA Region
Canada East
Canada Central
East US
East US 2
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West US 2
Optimizely Service Digital Experience Cloud Service - Management Portal
Optimizely Service CMS SaaS - APAC Region
Australia East
Optimizely Service CMS SaaS - EMEA Region
North Europe
UAE North
Optimizely Service CMS SaaS - NA Region
East US
East US 2
Optimizely Service Search and Navigation - APAC Region
Singapore
Optimizely Service Optimizely Graph - NA Region
Australia East
East US
Canada East
Optimizely Service Search and Navigation - EMEA Region
Norway East
Sweden Central
UK South
North Europe
Optimizely Service Search and Navigation - NA Region
Canada East
US East
US West
Optimizely Service Optimizely Graph - APAC Region
Optimizely Service Optimizely Graph - EMEA Region
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Optimizely Service Optimizely Graph - UAEN Region
Optimizely Service Everweb
Datacenter SE1 (Stockholm)
Datacenter SE2 (Stockholm)
Optimizely Service Campaign (Omnichannel Marketing Solution) - EMEA Region
E-mail dispatch
Bounce management
Visitor Intelligence
Tracking
Online versions of mailings
Hosting of images and files
Campaign user interface
Visitor Intelligence
Campaign APIs (REST, HTTP, SOAP)
Visitor Intelligence
Campaign E-Mail Submission via SMTP
Campaign Secured File Transfer Service (SFTP)
Custom Web- and Landing Pages
Scheduled Jobs
Optimizely Service Content Recommendations - APAC Region
Content Recommendations API
Content Recommendations Management Interface
Visitor Intelligence
Optimizely Service Content Recommendations - EMEA Region
Content Recommendations API
Content Recommendations Management Interface
Optimizely Service Content Recommendations - NA Region
Content Recommendations API
Content Recommendations Management Interface
Optimizely Service Content Recommendations - CAEA Region
Content Recommendations API
Content Recommendations Management Interface
Optimizely Service Product Recommendations - EMEA Region - UK
Optimizely Service Product Recommendations - EMEA Region
Optimizely Service Product Recommendations - NA Region
Product Recommendations Portal/UI
Product Recommendations Data ingestion and processing
Product Recommendations Tracker and Recommendations Engine
Optimizely Service Product Recommendations - EMEA Region - Sweden
Product Recommendations Portal/UI
Product Recommendations Data ingestion and processing
Product Recommendations Tracker and Recommendations Engine
Optimizely Service Product Recommendations - NA Region - US
Product Recommendations Portal/UI
Product Recommendations Data ingestion and processing
Product Recommendations Tracker and Recommendations Engine
Optimizely Service Optimizely Data Platform - APAC Region
ODP Application
Event Collection
Data Ingestion and Processing
Core App Experiences
Optimizely Connect Platform
Optimizely Service Optimizely Data Platform - EMEA Region
ODP Application
Event Collection
Data Ingestion and Processing
Core App Experiences
Optimizely Connect Platform
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ODP Application
Event Collection
Data Ingestion and Processing
Campaigns
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Optimizely Service Feature Experimentation
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Preview Mode
Results API
Events API
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Optimizely Service AI Optimization
Contextual Bandits
Multi-Armed Bandits
Adaptive Audiences
Optimizely Service Performance Edge
Data file build and Prop
Edge Decider (CDN worker)
Optimizely Service General
Optimizely Identity
Optimizely Admin Center
Optimizely Service Configured Commerce – APAC Region
Optimizely Service Configured Commerce – EMEA Region
Optimizely Service Configured Commerce – NA Region
Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region
Optimizely Service Content Marketing Platform
Library
We are currently investigating an issue affecting customers hosted on the GCP stack.
Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.
The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly.
Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions Infrastructure: GCP-hosted customers only Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500
We are actively investigating the root cause and will provide an update soon.
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Plan
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Requests
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Open API
We are currently investigating an issue affecting customers hosted on the GCP stack.
Starting this morning, calls to the DAM REST API endpoint 'GET /v3/assets/{asset_id}/renditions' appear to be returning a 500 Internal Server Error. As a result, configured image renditions (used for cropping and scaling images across channels) are not being served. Affected customers will see only the original/main asset image in place of their configured renditions.
The rendition configuration UI in CMP Settings > Assets also appears to be impacted, with rendition setups failing to load correctly.
Affected: Optimizely Content Marketing Platform (CMP) – DAM / Asset Renditions Infrastructure: GCP-hosted customers only Impact: Image renditions unavailable; 'GET /v3/assets/{asset_id}/renditions' returning 500
We are actively investigating the root cause and will provide an update soon.
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Analytics
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.