Optimizely Service status is Minor Service Outage

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now

Optimizely Service Optimizely Support

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now
Telephone
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now
East US
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now
Campaigns
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now
Library
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now
Plan
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now
Requests
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now
Last updated 1 minute ago from official status page. Learn more
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Active Incidents

An Optimizely Support Phone number is currently unavailable
Started 20 Jun 2025 17:22:26 (2 months ago), still ongoing
Major Incident
Identified
Telephone

We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.

Please utilize one of the following alternative contact methods to reach Optimizely Support: Support Portal - https://support.optimizely.com Email - [email protected]

United States: +1-(877)-383-0885 United Kingdom: +44 800 066 4784 Australia: +61 2 9248 7215

Recently Resolved Incidents

Delayed Rendition Generation (CMP)
Started 12 Aug 2025 04:15:44 (3 days ago), resolved 14 Aug 2025 22:48:19 (15 hours ago)
Minor Incident
Resolved
Library

We are investigating an issue that involves delays with rendition generation for Library assets that has impacted a subset of our customers. We will post additional updates once we obtain more information. Thank you for your patience!

Network Connectivity Issue in East US
Started 14 Aug 2025 05:37:52 (1 day ago), resolved 14 Aug 2025 06:25:02 (1 day ago)
Minor Incident
Resolved
East US

We are currently investigating a network connectivity issue in East US. We are investigating the issue together with our third-party providers. We apologize for the inconvenience and will provide an update when we have more information.

Multiple modules not loading (CMP)
Started 12 Aug 2025 19:32:27 (3 days ago), resolved 13 Aug 2025 04:15:59 (2 days ago)
Critical Incident
Resolved
Library
Plan
Requests

We are currently investigating an issue involving the Plan, Library and Requests modules not loading for a subset of customers. We will post additional updates once we obtain more information. Thank you for your patience!

Issue sending campaigns in ODP
Started 11 Aug 2025 08:28:42 (4 days ago), resolved 12 Aug 2025 07:42:04 (3 days ago)
Minor Incident
Resolved
Campaigns

We are currently investigating this issue.

Optimizely Service Outage Survival Guide

A step-by-step guide to help you survive a Optimizely Service outage
NaN%

    Optimizely Service Components

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    now

    Optimizely Service Optimizely Support

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    now
    E-mail
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    now
    Telephone
    Fri 8
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    now
    An Optimizely Support Phone number is currently unavailable
    Started 20 Jun 2025 17:22:26 (2 months ago), still ongoing
    Major Incident
    Identified
    Telephone

    We are currently investigating an issue causing the Optimizely Support phone number to be unavailable +46 8 555 827 50.

    Please utilize one of the following alternative contact methods to reach Optimizely Support: Support Portal - https://support.optimizely.com Email - [email protected]

    United States: +1-(877)-383-0885 United Kingdom: +44 800 066 4784 Australia: +61 2 9248 7215

    Support Portal
    Fri 8
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    now

    Optimizely Service Optimizely Public Websites

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    Optimizely main website - Optimizely.com
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    World Developer Forum - world.optimizely.com
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    Nuget CMS/Commerce package feed - nuget.optimizely.com
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    Optimizely Service Digital Experience Cloud Service - APAC Region

    Fri 8
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    Australia East
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    Australia Southeast
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    Japan East
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    Southeast Asia
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    Optimizely Service Digital Experience Cloud Service - EMEA Region

    Fri 8
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    now
    North Europe
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    West Europe
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    Norway East
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    Sweden Central
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    UK South
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    UAE North
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    Optimizely Service Digital Experience Cloud Service - NA Region

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    Canada East
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    Canada Central
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    now
    East US
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    now
    Network Connectivity Issue in East US
    Started 14 Aug 2025 05:37:52 (1 day ago), resolved 14 Aug 2025 06:25:02 (1 day ago)
    Minor Incident
    Resolved
    East US

    We are currently investigating a network connectivity issue in East US. We are investigating the issue together with our third-party providers. We apologize for the inconvenience and will provide an update when we have more information.

    East US 2
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    North Central US
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    West US
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    West US 2
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    Optimizely Service Digital Experience Cloud Service - Management Portal

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    Optimizely Service Search and Navigation - APAC Region

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    Singapore
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    Australia East
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    Optimizely Service Search and Navigation - EMEA Region

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    Norway East
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    Sweden Central
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    UK South
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    North Europe
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    Optimizely Service Search and Navigation - NA Region

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    Canada East
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    US East
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    Optimizely Service Optimizely Graph - NA Region

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    East US
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    US West
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    Optimizely Service Optimizely Graph - APAC Region

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    Canada East
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    Optimizely Service Optimizely Graph - EMEA Region

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    Optimizely Service Optimizely Graph - NA Region

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    Optimizely Service Optimizely Graph - UAEN Region

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    Optimizely Service Everweb

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    now
    Datacenter SE1 (Stockholm)
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    Datacenter SE2 (Stockholm)
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    Optimizely Service Campaign (Omnichannel Marketing Solution) - EMEA Region

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    E-mail dispatch
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    Bounce management
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    Tracking
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    Online versions of mailings
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    now
    Hosting of images and files
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    Campaign user interface
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    Campaign APIs (REST, HTTP, SOAP)
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    Campaign E-Mail Submission via SMTP
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    Campaign Secured File Transfer Service (SFTP)
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    Custom Web- and Landing Pages
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    Visitor Intelligence
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    Scheduled Jobs
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    Optimizely Service Content Recommendations - APAC Region

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    Content Recommendations API
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    Content Recommendations Management Interface
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    Visitor Intelligence
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    Optimizely Service Content Recommendations - EMEA Region

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    Content Recommendations API
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    Visitor Intelligence
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    Content Recommendations Management Interface
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    Optimizely Service Content Recommendations - NA Region

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    Content Recommendations API
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    Content Recommendations Management Interface
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    Optimizely Service Content Recommendations - CAEA Region

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    Content Recommendations API
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    Visitor Intelligence
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    Content Recommendations Management Interface
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    Optimizely Service Product Recommendations - EMEA Region

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    Optimizely Service Product Recommendations - NA Region

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    now

    Optimizely Service Optimizely Data Platform - APAC Region

    Fri 8
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    now
    ODP Application
    Fri 8
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    Event Collection
    Fri 8
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    now
    Data Ingestion and Processing
    Fri 8
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    now
    Core App Experiences
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    Optimizely Connect Platform
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    Optimizely Service Optimizely Data Platform - EMEA Region

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    ODP Application
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    Event Collection
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    now
    Data Ingestion and Processing
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    now
    Core App Experiences
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    now
    Optimizely Connect Platform
    Fri 8
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    Optimizely Service Optimizely Data Platform - NA Region

    Fri 8
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    now
    ODP Application
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    now
    Event Collection
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    now
    Data Ingestion and Processing
    Fri 8
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    now
    Campaigns
    Fri 8
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    Sun 10
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    Wed 13
    Thu 14
    now
    Issue sending campaigns in ODP
    Started 11 Aug 2025 08:28:42 (4 days ago), resolved 12 Aug 2025 07:42:04 (3 days ago)
    Minor Incident
    Resolved
    Campaigns

    We are currently investigating this issue.

    Core App Experiences
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    now
    Optimizely Connect Platform
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    Optimizely Service Feature Experimentation

    Fri 8
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    Application UI
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    Datafile Build Service
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    SDKs
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    Results Page
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    Event Pipeline
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    Optimizely REST API
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    Experiment Collaboration
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    Full Stack (Legacy)
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    Optimizely Service Web Experimentation

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    Integrations
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    Snippet Delivery
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    Snippet Building
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    now
    Recommendations
    Fri 8
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    now
    App UI
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    now
    Visual Editor
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    now
    DCP
    Fri 8
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    now
    List Attributes
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    now
    Preview Mode
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    now
    Results API
    Fri 8
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    now
    Events API
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    now
    Event Export
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    now

    Optimizely Service Performance Edge

    Fri 8
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    Data file build and Prop
    Fri 8
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    now
    Edge Decider (CDN worker)
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    now

    Optimizely Service General

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    Optimizely Identity
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    Optimizely Admin Center
    Fri 8
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    Optimizely Service Configured Commerce – APAC Region

    Fri 8
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    now

    Optimizely Service Configured Commerce – EMEA Region

    Fri 8
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    now

    Optimizely Service Configured Commerce – NA Region

    Fri 8
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    now

    Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region

    Fri 8
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    now

    Optimizely Service Content Marketing Platform

    Fri 8
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    now
    Library
    Fri 8
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    Sun 10
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    Wed 13
    Thu 14
    now
    Multiple modules not loading (CMP)
    Started 12 Aug 2025 19:32:27 (3 days ago), resolved 13 Aug 2025 04:15:59 (2 days ago)
    Critical Incident
    Resolved
    Library
    Plan
    Requests

    We are currently investigating an issue involving the Plan, Library and Requests modules not loading for a subset of customers. We will post additional updates once we obtain more information. Thank you for your patience!

    Delayed Rendition Generation (CMP)
    Started 12 Aug 2025 04:15:44 (3 days ago), resolved 14 Aug 2025 22:48:19 (15 hours ago)
    Minor Incident
    Resolved
    Library

    We are investigating an issue that involves delays with rendition generation for Library assets that has impacted a subset of our customers. We will post additional updates once we obtain more information. Thank you for your patience!

    Plan
    Fri 8
    Sat 9
    Sun 10
    Mon 11
    Tue 12
    Wed 13
    Thu 14
    now
    Multiple modules not loading (CMP)
    Started 12 Aug 2025 19:32:27 (3 days ago), resolved 13 Aug 2025 04:15:59 (2 days ago)
    Critical Incident
    Resolved
    Library
    Plan
    Requests

    We are currently investigating an issue involving the Plan, Library and Requests modules not loading for a subset of customers. We will post additional updates once we obtain more information. Thank you for your patience!

    Requests
    Fri 8
    Sat 9
    Sun 10
    Mon 11
    Tue 12
    Wed 13
    Thu 14
    now
    Multiple modules not loading (CMP)
    Started 12 Aug 2025 19:32:27 (3 days ago), resolved 13 Aug 2025 04:15:59 (2 days ago)
    Critical Incident
    Resolved
    Library
    Plan
    Requests

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