Optimizely Service Status
Real-time updates of Optimizely Service issues and outages
Optimizely Service status is Operational
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Optimizely Service Digital Experience Cloud Service - Management Portal
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Optimizely Service Configured Commerce – APAC Region
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Optimizely Service Configured Commerce – EMEA Region
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Optimizely Service Configured Commerce – NA Region
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Library
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Plan
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Requests
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents
No active incidents
Recently Resolved Incidents
DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
Started 12 Jun 2026 14:50:56 (3 days ago), resolved 12 Jun 2026 15:40:52 (3 days ago)
Minor Incident
Resolved
Digital Experience Cloud Service - Management Portal
Configured Commerce – APAC Region
Configured Commerce – EMEA Region
Configured Commerce – NA Region
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
CMP: Modules are inaccessible
Started 10 Jun 2026 11:49:15 (5 days ago), resolved 10 Jun 2026 19:20:21 (5 days ago)
Major Incident
Resolved
Library
Plan
Requests
Open API
Analytics
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Optimizely Service Outage Survival Guide
A step-by-step guide to help you survive a Optimizely Service outage
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Optimizely Service Components
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Optimizely Service Optimizely Support
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Telephone
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Support Portal - optimizely.com/support
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Optimizely Service Optimizely Public Websites
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Optimizely main website - Optimizely.com
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World Developer Forum - world.optimizely.com
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Nuget CMS/Commerce package feed - nuget.optimizely.com
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Search & Navigation Demo Portal - find.optimizely.com
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Optimizely Service Digital Experience Cloud Service - APAC Region
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Australia East
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Australia Southeast
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Japan East
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Southeast Asia
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now
Optimizely Service Digital Experience Cloud Service - EMEA Region
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North Europe
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West Europe
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Norway East
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Sweden Central
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UK South
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UAE North
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Optimizely Service Digital Experience Cloud Service - NA Region
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now
Canada East
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Canada Central
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East US
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East US 2
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North Central US
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West US
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West US 2
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Optimizely Service Digital Experience Cloud Service - Management Portal
Mon 8
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now
DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
Started 12 Jun 2026 14:50:56 (3 days ago), resolved 12 Jun 2026 15:40:52 (3 days ago)
Minor Incident
Resolved
Digital Experience Cloud Service - Management Portal
Configured Commerce – APAC Region
Configured Commerce – EMEA Region
Configured Commerce – NA Region
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Optimizely Service CMS SaaS - APAC Region
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Australia East
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Optimizely Service CMS SaaS - EMEA Region
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North Europe
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UAE North
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Optimizely Service CMS SaaS - NA Region
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East US
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East US 2
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Optimizely Service Search and Navigation - APAC Region
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Singapore
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Optimizely Service Optimizely Graph - NA Region
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Australia East
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East US
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Optimizely Service Search and Navigation - EMEA Region
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Canada East
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Norway East
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Sweden Central
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UK South
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North Europe
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Optimizely Service Search and Navigation - NA Region
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Canada East
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US East
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US West
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Optimizely Service Optimizely Graph - APAC Region
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Optimizely Service Optimizely Graph - EMEA Region
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Optimizely Service Optimizely Graph - NA Region
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Optimizely Service Optimizely Graph - UAEN Region
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Optimizely Service Everweb
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now
Datacenter SE1 (Stockholm)
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Datacenter SE2 (Stockholm)
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Optimizely Service Campaign (Omnichannel Marketing Solution) - EMEA Region
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E-mail dispatch
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Visitor Intelligence
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Bounce management
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Tracking
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Online versions of mailings
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Hosting of images and files
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Campaign user interface
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Visitor Intelligence
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Campaign APIs (REST, HTTP, SOAP)
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Visitor Intelligence
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Campaign E-Mail Submission via SMTP
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Campaign Secured File Transfer Service (SFTP)
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Custom Web- and Landing Pages
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Scheduled Jobs
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Optimizely Service Content Recommendations - APAC Region
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Content Recommendations API
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Content Recommendations Management Interface
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Visitor Intelligence
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Optimizely Service Content Recommendations - EMEA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - NA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Content Recommendations - CAEA Region
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Content Recommendations API
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Content Recommendations Management Interface
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Optimizely Service Product Recommendations - EMEA Region
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Optimizely Service Product Recommendations - EMEA Region - UK
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Product Recommendations Portal/UI
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Optimizely Service Product Recommendations - NA Region
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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Optimizely Service Product Recommendations - EMEA Region - Sweden
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Product Recommendations Portal/UI
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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Optimizely Service Product Recommendations - NA Region - US
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Product Recommendations Portal/UI
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Product Recommendations Data ingestion and processing
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Product Recommendations Tracker and Recommendations Engine
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now
Optimizely Service Optimizely Data Platform - APAC Region
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now
ODP Application
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Event Collection
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Data Ingestion and Processing
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Optimizely Data Platform - EMEA Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Optimizely Data Platform - NA Region
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ODP Application
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Event Collection
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Data Ingestion and Processing
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Campaigns
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Core App Experiences
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Optimizely Connect Platform
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Optimizely Service Feature Experimentation
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Application UI
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Datafile Build Service
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SDKs
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Results Page
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Event Pipeline
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Optimizely REST API
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Experiment Collaboration
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Full Stack (Legacy)
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Results API
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Events API
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Event Export
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Optimizely Service Web Experimentation
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Integrations
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Snippet Delivery
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Snippet Building
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Recommendations
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App UI
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Visual Editor
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DCP
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List Attributes
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Preview Mode
Mon 8
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Sun 14
now
Results API
Mon 8
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Sun 14
now
Events API
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Wed 10
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Sun 14
now
Event Export
Mon 8
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Wed 10
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Sun 14
now
Optimizely Service Edge Delivery
Mon 8
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Sun 14
now
Manifest Creation
Mon 8
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Sun 14
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Optimizely Service AI Optimization
Mon 8
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Sun 14
now
Contextual Bandits
Mon 8
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Wed 10
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Fri 12
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Sun 14
now
Multi-Armed Bandits
Mon 8
Tue 9
Wed 10
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Fri 12
Sat 13
Sun 14
now
Adaptive Audiences
Mon 8
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Sat 13
Sun 14
now
Optimizely Service Performance Edge
Mon 8
Tue 9
Wed 10
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Sun 14
now
Data file build and Prop
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
now
Edge Decider (CDN worker)
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Tue 9
Wed 10
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Fri 12
Sat 13
Sun 14
now
Optimizely Service General
Mon 8
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Thu 11
Fri 12
Sat 13
Sun 14
now
Optimizely Identity
Mon 8
Tue 9
Wed 10
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Fri 12
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Sun 14
now
Optimizely Admin Center
Mon 8
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Fri 12
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Sun 14
now
Optimizely Service Configured Commerce – APAC Region
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
now
DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
Started 12 Jun 2026 14:50:56 (3 days ago), resolved 12 Jun 2026 15:40:52 (3 days ago)
Minor Incident
Resolved
Digital Experience Cloud Service - Management Portal
Configured Commerce – APAC Region
Configured Commerce – EMEA Region
Configured Commerce – NA Region
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Optimizely Service Configured Commerce – EMEA Region
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
now
DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
Started 12 Jun 2026 14:50:56 (3 days ago), resolved 12 Jun 2026 15:40:52 (3 days ago)
Minor Incident
Resolved
Digital Experience Cloud Service - Management Portal
Configured Commerce – APAC Region
Configured Commerce – EMEA Region
Configured Commerce – NA Region
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Optimizely Service Configured Commerce – NA Region
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
now
DXP Management Portal & Configured Commerce - Site Management Degradation in PaaS Portal & Mission Control
Started 12 Jun 2026 14:50:56 (3 days ago), resolved 12 Jun 2026 15:40:52 (3 days ago)
Minor Incident
Resolved
Digital Experience Cloud Service - Management Portal
Configured Commerce – APAC Region
Configured Commerce – EMEA Region
Configured Commerce – NA Region
We are aware of an ongoing incident with one of our third party vendors that could cause site management-related API calls to fail and/or errors to be displayed. CDN cached traffic and security features are not impacted. We will continue to monitor the situation along with our vendor and will continue to post updates here as they become available.
Optimizely Service Configured Commerce: Product Information Management (PIM) – NA Region
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Sun 14
now
Optimizely Service Content Marketing Platform
Mon 8
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Sun 14
now
Library
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
now
CMP: Modules are inaccessible
Started 10 Jun 2026 11:49:15 (5 days ago), resolved 10 Jun 2026 19:20:21 (5 days ago)
Major Incident
Resolved
Library
Plan
Requests
Open API
Analytics
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Plan
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
now
CMP: Modules are inaccessible
Started 10 Jun 2026 11:49:15 (5 days ago), resolved 10 Jun 2026 19:20:21 (5 days ago)
Major Incident
Resolved
Library
Plan
Requests
Open API
Analytics
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Requests
Mon 8
Tue 9
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Fri 12
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Sun 14
now
CMP: Modules are inaccessible
Started 10 Jun 2026 11:49:15 (5 days ago), resolved 10 Jun 2026 19:20:21 (5 days ago)
Major Incident
Resolved
Library
Plan
Requests
Open API
Analytics
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Open API
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
now
CMP: Modules are inaccessible
Started 10 Jun 2026 11:49:15 (5 days ago), resolved 10 Jun 2026 19:20:21 (5 days ago)
Major Incident
Resolved
Library
Plan
Requests
Open API
Analytics
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Analytics
Mon 8
Tue 9
Wed 10
Thu 11
Fri 12
Sat 13
Sun 14
now
CMP: Modules are inaccessible
Started 10 Jun 2026 11:49:15 (5 days ago), resolved 10 Jun 2026 19:20:21 (5 days ago)
Major Incident
Resolved
Library
Plan
Requests
Open API
Analytics
We are currently investigating an incident affecting multiple modules within the Optimizely Content Marketing Platform (CMP).
The following modules are currently inaccessible to customers:
- Plan
- Requests
- Library / DAM
Our Engineering team is actively working on a resolution. We will provide a further update as soon as more information is available.
Optimizely Service Optimizely Analytics (Netspring)
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Optimizely Service Optimizely Opal
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Opal Chat
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Opal Backend
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Opal Tools
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Opal Agents
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Opal Retrieval Engine
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