Mercari Status
Real-time updates of Mercari issues and outages
Mercari status is Operational
Mercari Shipping
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Active Incidents
We're currently experiencing an issue with USPS shipping labels and QR codes not generating properly. USPS is actively investigating. We appreciate your patience!
Recently Resolved Incidents
There's a known, industry-wide trend affecting USPS shipments across all platforms — not specific to us or your account. Some counterfeit shipping labels are being created elsewhere in the USPS system, which can occasionally cause a tracking update to show an unfamiliar delivery address, even though your package will still arrive as expected.
What to do:
If you notice a tracking update showing an incorrect delivery address, please contact Customer Support. If you believe you were charged a shipping adjustment fee in error, please contact us as well.
Thank you for your patience.
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Mercari Shipping
There's a known, industry-wide trend affecting USPS shipments across all platforms — not specific to us or your account. Some counterfeit shipping labels are being created elsewhere in the USPS system, which can occasionally cause a tracking update to show an unfamiliar delivery address, even though your package will still arrive as expected.
What to do:
If you notice a tracking update showing an incorrect delivery address, please contact Customer Support. If you believe you were charged a shipping adjustment fee in error, please contact us as well.
Thank you for your patience.
We're currently experiencing an issue with USPS shipping labels and QR codes not generating properly. USPS is actively investigating. We appreciate your patience!