Mercari status is Partially Degraded Service

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Mercari Mobile Apps

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Mercari Web site

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Mercari Shipping

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Mercari Customer Service

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Delays in Customer Support Response Due to High Volume
Started 12 Sep 2025 04:21:50 (4 days ago), still ongoing
Minor Incident
Monitoring
Customer Service

We are currently experiencing higher than usual volumes due to the recent outage, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

Recently Resolved Incidents

Some users may be experiencing slower performance on Mercari
Started 12 Sep 2025 01:33:31 (4 days ago), resolved 12 Sep 2025 05:24:23 (4 days ago)
Major Incident
Resolved
Mobile Apps
Web site

We are currently investigating reports of increased latency affecting various parts of the Mercari platform

Delays in USPS Tracking Updates
Started 15 Aug 2025 19:02:31 (1 month ago), resolved 12 Sep 2025 04:17:33 (4 days ago)
Minor Incident
Resolved
Shipping

We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner.

We appreciate your patience and will provide updates as soon as we have more information.

Mercari Outage Survival Guide

A step-by-step guide to help you survive a Mercari outage
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    Mercari Components

    Mon 8
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    now

    Mercari Mobile Apps

    Mon 8
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    now
    Some users may be experiencing slower performance on Mercari
    Started 12 Sep 2025 01:33:31 (4 days ago), resolved 12 Sep 2025 05:24:23 (4 days ago)
    Major Incident
    Resolved
    Mobile Apps
    Web site

    We are currently investigating reports of increased latency affecting various parts of the Mercari platform

    Mercari Web site

    Mon 8
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    now
    Some users may be experiencing slower performance on Mercari
    Started 12 Sep 2025 01:33:31 (4 days ago), resolved 12 Sep 2025 05:24:23 (4 days ago)
    Major Incident
    Resolved
    Mobile Apps
    Web site

    We are currently investigating reports of increased latency affecting various parts of the Mercari platform

    Mercari Listing

    Mon 8
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    now

    Mercari Purchasing

    Mon 8
    Tue 9
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    Fri 12
    Sat 13
    Sun 14
    now

    Mercari Shipping

    Mon 8
    Tue 9
    Wed 10
    Thu 11
    Fri 12
    Sat 13
    Sun 14
    now
    Delays in USPS Tracking Updates
    Started 15 Aug 2025 19:02:31 (1 month ago), resolved 12 Sep 2025 04:17:33 (4 days ago)
    Minor Incident
    Resolved
    Shipping

    We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner.

    We appreciate your patience and will provide updates as soon as we have more information.

    Mercari Rating

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    Mercari Payouts

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    Mercari Verification

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    Mercari Customer Service

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    Sun 14
    now
    Delays in Customer Support Response Due to High Volume
    Started 12 Sep 2025 04:21:50 (4 days ago), still ongoing
    Minor Incident
    Monitoring
    Customer Service

    We are currently experiencing higher than usual volumes due to the recent outage, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

    We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

    Commonly Used Together