Mercari Status
Real-time updates of Mercari issues and outages
Mercari status is Partially Degraded Service
Mercari Shipping
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Active Incidents
There's a known, industry-wide trend affecting USPS shipments across all platforms — not specific to us or your account. Some counterfeit shipping labels are being created elsewhere in the USPS system, which can occasionally cause a tracking update to show an unfamiliar delivery address, even though your package will still arrive as expected.
What to do:
If you notice a tracking update showing an incorrect delivery address, please contact Customer Support. If you believe you were charged a shipping adjustment fee in error, please contact us as well.
Thank you for your patience.
Recently Resolved Incidents
No recent incidents
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Mercari Shipping
There's a known, industry-wide trend affecting USPS shipments across all platforms — not specific to us or your account. Some counterfeit shipping labels are being created elsewhere in the USPS system, which can occasionally cause a tracking update to show an unfamiliar delivery address, even though your package will still arrive as expected.
What to do:
If you notice a tracking update showing an incorrect delivery address, please contact Customer Support. If you believe you were charged a shipping adjustment fee in error, please contact us as well.
Thank you for your patience.