Mercari Status
Real-time updates of Mercari issues and outages
Mercari status is Partially Degraded Service
Mercari Mobile Apps
Mercari Web site
Mercari Shipping
Mercari Customer Service
Active Incidents
We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner.
We appreciate your patience and will provide updates as soon as we have more information.
Recently Resolved Incidents
Due to catastrophic flooding, our staffing levels are significantly reduced.
We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs.
Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app.
Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans. Mercari considers an item lost in transit 30 days after the last tracking event.
We appreciate your patience and understanding during this time.
Users are unable to log in to or sign up for Mercari via Facebook. After clicking “Continue with Facebook” on the login or sign-up screen on Mercari.com or in the Mercari app for iOS and Android, users may encounter an error.
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
Mercari Outage Survival Guide
Mercari Components
Mercari Mobile Apps
Users are unable to log in to or sign up for Mercari via Facebook. After clicking “Continue with Facebook” on the login or sign-up screen on Mercari.com or in the Mercari app for iOS and Android, users may encounter an error.
Mercari Web site
Users are unable to log in to or sign up for Mercari via Facebook. After clicking “Continue with Facebook” on the login or sign-up screen on Mercari.com or in the Mercari app for iOS and Android, users may encounter an error.
Mercari Listing
Mercari Purchasing
Mercari Shipping
We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner.
We appreciate your patience and will provide updates as soon as we have more information.
Mercari Rating
Mercari Payouts
Mercari Verification
Mercari Customer Service
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
Due to catastrophic flooding, our staffing levels are significantly reduced.
We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs.
Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app.
Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans. Mercari considers an item lost in transit 30 days after the last tracking event.
We appreciate your patience and understanding during this time.
