Jobvite Operational Status

Postmortem: We want to share an update on a recent automation issue, including what happened, how it was resolved, and the steps we’ve taken to prevent it from happening again.

Customer Impact

Between May 27 and May 29, 2026, a subset of open job postings did not appear in search results on affected career sites. While all postings remained live within our system and no jobs or applications were lost, reduced visibility in search may have led to fewer candidate applications during this period.

Root Cause

The issue was caused by an internal search indexing component that became temporarily unavailable following routine infrastructure scaling. As a result, updates to certain job postings were not written to the search index, preventing them from appearing in search results.

Resolution

Once identified, our engineering team restored the affected indexing component and re-processed all impacted job postings. This fully restored search result accuracy. No action was required from customers at any point.

Preventative Actions

To prevent recurrence, we are implementing the following improvements:

• Enhancing monitoring to directly surface indexing write failures in real time
• Adding automated job-count reconciliation alerts to quickly detect discrepancies
• Enabling automatic recovery for the search indexing component
• Strengthening and hardening the re-indexing process for faster remediation

Resolved: Status - Resolved This issue has been fully resolved, and reindexing activities have been completed successfully. We have confirmed that all affected services are operating normally, and no further customer impact is expected. As a result, this incident is now considered closed.

We appreciate your patience while we worked to restore service. A Root Cause Analysis (RCA) detailing the cause of the incident, corrective actions taken, and any preventative measures will be made available within 7–10 business days.

Monitoring: Status Update: The fix has been validated, and this issue has been resolved. We have moved to a monitoring phase. Reindex tasks are currently running and may take some time to complete. This incident will remain under monitoring until we have confirmed that all reindexing has completed successfully.

A Root Cause Analysis (RCA) will be made available within 7–10 business days.

Identified: Current Status: Issue Identified – Fix in Validation

A fix has been applied, and the engineering team is actively validating the solution. Following a successful validation, a reindex will be performed to ensure all external career sites reflect the latest updates.

We will provide the next update no later than 2 hours from now (10 pm EDT), or sooner as additional information becomes available.

Identified: Status Update: The engineering team continues to make forward progress toward implementing a fix for this issue. We will provide the next update no later than 2 hours from now (8 pm EDT), or sooner as additional information becomes available.

Identified: Current Status: Issue Identified Some newly posted job requisitions are not appearing on certain external career websites. While positions are being created successfully, they may not consistently publish to specific branded external sites.

Customer Impact: Candidates may be unable to view recently posted job opportunities on affected external career sites. At this time, there is no reliable workaround to force affected postings to appear.

What We Know: Job data and listings are being generated correctly within the system. The issue has been identified as the cause of delays or failures in publishing to some external career sites. Internal teams are working to address the identified cause.

Next Steps: We are actively working on a fix based on the identified issue and progressing toward resolution. We will provide the next update within 2 hours or sooner as more information becomes available.

Investigating: Current Status: Still Investigating Some newly posted job requisitions are not appearing on certain external career websites. While positions are being created successfully, they may not consistently publish to specific branded external sites.

Customer Impact: Candidates may be unable to view recently posted job opportunities on affected external career sites. At this time, there is no reliable workaround to force affected postings to appear.

What We Know: Job data and listings are being generated correctly within the system. Some external career sites are not displaying the most recent postings.

Next Steps: We are still actively investigating the issue and working to identify the root cause. We will provide the next status update within 2 hours or sooner if additional information becomes available.

Investigating: Some newly posted job requisitions are not appearing on some external career websites. While positions are being created successfully, they may not consistently publish to certain branded external sites.

Customer Impact: Candidates may be unable to view recently posted job opportunities on affected external career sites. At this time, there is no reliable workaround to force affected postings to appear.

What We Know: Job data and listings are being generated correctly within the system. Some external career sites are not displaying the most recent postings.

Next Steps We are actively investigating. Additional updates will be provided as more information becomes available and progress is made toward resolution