Jobvite Operational Status

Postmortem: Incident Summary
Between approximately June 3 and June 9, 2026, analytics dashboards did not reflect recent changes made in the ATS (for example, candidate status updates). All underlying data remained intact and accurate in the system of record — dashboards were delayed, not incorrect — and no data was lost.

 Detection
The issue was identified on June 8, 2026, at 10:14 AM EDT, following customer reports that analytics data was not updating. Although internal monitoring systems exist, they were hosted on the same server that failed, which prevented alerts from firing when the server went offline.

 Root Cause
The server responsible for syncing ATS data into the analytics platform was automatically replaced following routine infrastructure health events. Configuration issues prevented the replacement server from running the data sync process correctly, and existing monitoring did not detect the gap because it runs on the same server it monitors.

 Resolution
Once identified, our engineering team restored the server's sync capability, deployed the correct version of the sync software, and re-ran the data sync. Analytics dashboards were fully up to date by the morning of June 9. No action is required from customers, and no data was lost.

 Preventative Measures
To prevent recurrence, we are implementing the following improvements:

• Fixing the server configuration so that a replaced server is fully functional automatically, without manual steps
• Fixing the code deployment process so that the current version of the sync software is always deployed on a replaced server
• Moving sync health monitoring to an independent system so that alerts fire even if the ETL server itself is unavailable
• Formally documenting and agreeing on a complete recovery checklist across the data engineering team

Resolved: Resolved: The issue impacting Jobvite report exports has been resolved.

Customer Impact: Customers reported experiencing outdated or inconsistent data, with no updated information appearing after June 3.

An RCA will be provided within 7-10 business days

Monitoring: Our teams have implemented mitigation steps and confirmed that reporting data is now updating as expected. We will continue monitoring system performance to ensure stability.

Investigating: We are continuing to investigate this issue

Investigating: We are currently investigating an issue affecting Analytics reporting. Some users may experience reports displaying outdated data. • Start Time: 10:41 a.m. • Next Update: By 12:41 p.m. or sooner Our teams are actively working to identify the root cause and restore accurate reporting. We will provide updates as more information becomes available.

Resolved: This incident has been resolved.

Incident Duration: June 8, 2026 (intermittent) – June 11, 2026 2:30 PM PT (fully resolved)

Impact Summary: Outbound email notifications — including interview calendar invites, evaluation form emails, offer letter notifications, and requisition approval emails — were intermittently delayed or not delivered, affecting multiple customer organizations.

Cause: An infrastructure scaling issue reduced outbound email processing capacity, resulting in a backlog of undelivered messages.

Mitigation: Our team restored email processing capacity to normal levels and reprocessed all queued messages. Email delivery is now operating normally.

An RCA will be provided within 7–10 business days if applicable.

Monitoring: A fix has been implemented and we are monitoring the results. The issue was traced to a reduction in outbound mail processing capacity caused by an infrastructure scaling issue. Mail processing hosts have been restored.

We will continue to monitor email delivery performance to ensure stability.

Next update: 4:30 PM PT or sooner if the issue recurs.

Investigating: We are continuing to investigate this issue.

Investigating: We are investigating an issue affecting Email/Notification Delivery.

Users may experience delayed or missing email notifications when sending interview calendar invites, evaluation forms, offer notifications, and requisition approval emails.

Start time: June 2025 (intermittent) Next update: 3:00 PM PT or sooner.