iClassPro Status

Investigating: Our team is currently investigating an issue causing some payments to return with an Unknown Error. We will continue updating this message as our investigation progresses.

Identified: Please be advised that on March 31, one of our third party partners experienced a settlement delay for a subset of accounts. As a result, we will be attempting to process the transfer as same day ACH to ensure you receive the deposit by the end of the day on April 2, as scheduled, to minimize any impact. Additionally, these transfers will include all transactions from both March 31 and April 1, with April 1 transactions being deposited one day earlier than expected.

Resolved: Our team successfully expedited the funding process and arranged a same day deposit, so your funds will still be deposited today (3/27) as expected, before the bank closes. If you need further assistance, please don't hesitate to contact our Payments Support team directly at [email protected] or by phone at 1.877.554.6776 (Option 4). Thank you!

Monitoring: One of our third-party partners experienced a delayed settlement on 3/25, which caused the settlement to process on 3/26, potentially resulting in a 1-day delay in receiving deposits for our US-based clients. We apologize for this inconvenience and anticipate all transfer schedules to resume as expected. Thank you for your understanding and patience.

Resolved: Our team has identified the issue and released a fix to correct the matter. Our clients will see this issue resolved upon downloading Version 2.36.1 of their Branded Mobile App. We appreciate your patience while we worked to resolve this issue, and if you have any questions, don't hesitate to contact our support team.

Investigating: We have identified the root cause of the loading issues with the Branded Mobile App and are working to get a resolution in place. Thanks for your patience while we work to correct this issue.

Investigating: Our team is currently investigating an issue with our Branded Mobile App that is preventing the application from loading. We will continue updating this message as our investigation progresses.