Poll Everywhere Status

Resolved: This incident has been resolved. This incident was caused by the failure of an upstream provider, Amazon Web Services (us-east-1). When AWS us-east-1 failed, a cascade failure occurred with several of our service providers. Poll Everywhere is hosted in Amazon Web Services (us-east-2) and although some of our third-party service providers, including Canvas, Talkdesk, Slack, Zendesk, Twilio, and WorkOS failed, our core platform on PollEverywhere.com remained fully functional.

With respect to Poll Everywhere 2.0 at pe.app, we are working with our upstream provider, WorkOS, to determine solutions to future AWS outages.

Please reach out to us at [email protected] if you are continuing to experience issues with any of our services.

Monitoring: Services look to be restored by our providers, we are continuing to monitor

Identified: Various components of our service are recovering as a result of the Amazon Web Services US-West-1 outage that occurred earlier today. Some services are partially recovered or are performing as expected on an intermittent basis right now. In-particular, sign-in to pe.app via WorkOS and directory sync services have been partially restored. We continue to be unable to accept inbound support phone calls, and some SMS numbers provided by Twilio remain inoperable. Additionally, as services are restored in phases, we expect there to be small amounts of errors in the platforms as the cascade failure is recovered from.

Currently, users with existing sessions on pe.app and polleverywhere.com, as well as responses on pollev.com remain fully functional.

Identified: Ongoing incident with various providers. We've identified further systems affected.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

Additionally our support systems for email and phone support are experiencing outages.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status (various services)
• https://status.zendesk.com/ (email support)
• https://status.talkdesk.com/ (phone support)

Identified: We are continuing to monitor this issue

Identified: Ongoing incident with various providers.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status

Resolved: This incident has been resolved. This incident was caused by the failure of an upstream provider, Amazon Web Services (us-east-1). When AWS us-east-1 failed, a cascade failure occurred with several of our service providers. Poll Everywhere is hosted in Amazon Web Services (us-east-2) and although some of our third-party service providers, including Canvas, Talkdesk, Slack, Zendesk, Twilio, and WorkOS failed, our core platform on PollEverywhere.com remained fully functional.

With respect to Poll Everywhere 2.0 at pe.app, we are working with our upstream provider, WorkOS, to determine solutions to future AWS outages.

Please reach out to us at [email protected] if you are continuing to experience issues with any of our services.

Monitoring: Services look to be restored by our providers, we are continuing to monitor

Identified: Various components of our service are recovering as a result of the Amazon Web Services US-West-1 outage that occurred earlier today. Some services are partially recovered or are performing as expected on an intermittent basis right now. In-particular, sign-in to pe.app via WorkOS and directory sync services have been partially restored. We continue to be unable to accept inbound support phone calls, and some SMS numbers provided by Twilio remain inoperable. Additionally, as services are restored in phases, we expect there to be small amounts of errors in the platforms as the cascade failure is recovered from.

Currently, users with existing sessions on pe.app and polleverywhere.com, as well as responses on pollev.com remain fully functional.

Identified: Ongoing incident with various providers. We've identified further systems affected.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

Additionally our support systems for email and phone support are experiencing outages.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status (various services)
• https://status.zendesk.com/ (email support)
• https://status.talkdesk.com/ (phone support)

Identified: We are continuing to monitor this issue

Identified: Ongoing incident with various providers.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status

Resolved: This incident has been resolved. This incident was caused by the failure of an upstream provider, Amazon Web Services (us-east-1). When AWS us-east-1 failed, a cascade failure occurred with several of our service providers. Poll Everywhere is hosted in Amazon Web Services (us-east-2) and although some of our third-party service providers, including Canvas, Talkdesk, Slack, Zendesk, Twilio, and WorkOS failed, our core platform on PollEverywhere.com remained fully functional.

With respect to Poll Everywhere 2.0 at pe.app, we are working with our upstream provider, WorkOS, to determine solutions to future AWS outages.

Please reach out to us at [email protected] if you are continuing to experience issues with any of our services.

Monitoring: Services look to be restored by our providers, we are continuing to monitor

Identified: Various components of our service are recovering as a result of the Amazon Web Services US-West-1 outage that occurred earlier today. Some services are partially recovered or are performing as expected on an intermittent basis right now. In-particular, sign-in to pe.app via WorkOS and directory sync services have been partially restored. We continue to be unable to accept inbound support phone calls, and some SMS numbers provided by Twilio remain inoperable. Additionally, as services are restored in phases, we expect there to be small amounts of errors in the platforms as the cascade failure is recovered from.

Currently, users with existing sessions on pe.app and polleverywhere.com, as well as responses on pollev.com remain fully functional.

Identified: Ongoing incident with various providers. We've identified further systems affected.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

Additionally our support systems for email and phone support are experiencing outages.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status (various services)
• https://status.zendesk.com/ (email support)
• https://status.talkdesk.com/ (phone support)

Identified: We are continuing to monitor this issue

Identified: Ongoing incident with various providers.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status

Resolved: This incident has been resolved. This incident was caused by the failure of an upstream provider, Amazon Web Services (us-east-1). When AWS us-east-1 failed, a cascade failure occurred with several of our service providers. Poll Everywhere is hosted in Amazon Web Services (us-east-2) and although some of our third-party service providers, including Canvas, Talkdesk, Slack, Zendesk, Twilio, and WorkOS failed, our core platform on PollEverywhere.com remained fully functional.

With respect to Poll Everywhere 2.0 at pe.app, we are working with our upstream provider, WorkOS, to determine solutions to future AWS outages.

Please reach out to us at [email protected] if you are continuing to experience issues with any of our services.

Monitoring: Services look to be restored by our providers, we are continuing to monitor

Identified: Various components of our service are recovering as a result of the Amazon Web Services US-West-1 outage that occurred earlier today. Some services are partially recovered or are performing as expected on an intermittent basis right now. In-particular, sign-in to pe.app via WorkOS and directory sync services have been partially restored. We continue to be unable to accept inbound support phone calls, and some SMS numbers provided by Twilio remain inoperable. Additionally, as services are restored in phases, we expect there to be small amounts of errors in the platforms as the cascade failure is recovered from.

Currently, users with existing sessions on pe.app and polleverywhere.com, as well as responses on pollev.com remain fully functional.

Identified: Ongoing incident with various providers. We've identified further systems affected.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

Additionally our support systems for email and phone support are experiencing outages.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status (various services)
• https://status.zendesk.com/ (email support)
• https://status.talkdesk.com/ (phone support)

Identified: We are continuing to monitor this issue

Identified: Ongoing incident with various providers.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status

Resolved: This incident has been resolved. This incident was caused by the failure of an upstream provider, Amazon Web Services (us-east-1). When AWS us-east-1 failed, a cascade failure occurred with several of our service providers. Poll Everywhere is hosted in Amazon Web Services (us-east-2) and although some of our third-party service providers, including Canvas, Talkdesk, Slack, Zendesk, Twilio, and WorkOS failed, our core platform on PollEverywhere.com remained fully functional.

With respect to Poll Everywhere 2.0 at pe.app, we are working with our upstream provider, WorkOS, to determine solutions to future AWS outages.

Please reach out to us at [email protected] if you are continuing to experience issues with any of our services.

Monitoring: Services look to be restored by our providers, we are continuing to monitor

Identified: Various components of our service are recovering as a result of the Amazon Web Services US-West-1 outage that occurred earlier today. Some services are partially recovered or are performing as expected on an intermittent basis right now. In-particular, sign-in to pe.app via WorkOS and directory sync services have been partially restored. We continue to be unable to accept inbound support phone calls, and some SMS numbers provided by Twilio remain inoperable. Additionally, as services are restored in phases, we expect there to be small amounts of errors in the platforms as the cascade failure is recovered from.

Currently, users with existing sessions on pe.app and polleverywhere.com, as well as responses on pollev.com remain fully functional.

Identified: Ongoing incident with various providers. We've identified further systems affected.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

Additionally our support systems for email and phone support are experiencing outages.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status (various services)
• https://status.zendesk.com/ (email support)
• https://status.talkdesk.com/ (phone support)

Identified: We are continuing to monitor this issue

Identified: Ongoing incident with various providers.

Significantly affecting authentication in 2.0 (pe.app).

Degraded performance in 1.0 (polleverywhere.com) affecting directory sync and SMS.

See:

• https://status.workos.com/incidents/b178c1kxt0g3
• https://health.aws.amazon.com/health/status