GoFormz Status

Postmortem: ### Post-Incident Summary

On Sunday, August 3rd, GoFormz experienced a disruption impacting the Web Application, including access to certain pages and execution of automations (Workflow and Template Events). We understand how critical these functions are, and we sincerely apologize for the inconvenience this caused.

Incident Details

What happened

Part of the GoFormz infrastructure responsible for the Web Application became unresponsive, causing intermittent failures when users attempted to access some pages and the related services mentioned above.

Resolution

Once the issue was identified, our engineering team worked closely with Microsoft Azure to isolate and remove the impacted infrastructure. We are continuing to closely monitor the impacted services.

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If you have any questions or are still experiencing issues, please reach out to our support team at [email protected] or your account representative.

Resolved: This incident has been resolved. A post-mortem will be shared shortly.

Monitoring: A fix has been implemented, and all services have been restored to operational status. We are continuing to monitor as performance remains stable.

Investigating: We are currently investigating an intermittent error that shows when accessing parts of the GoFormz Web App. Impact includes access to some pages of the Web App and Workflow/email delivery automations.

Postmortem: ### Post-Incident Summary

On Sunday, August 3rd, GoFormz experienced a disruption impacting the Web Application, including access to certain pages and execution of automations (Workflow and Template Events). We understand how critical these functions are, and we sincerely apologize for the inconvenience this caused.

Incident Details

What happened

Part of the GoFormz infrastructure responsible for the Web Application became unresponsive, causing intermittent failures when users attempted to access some pages and the related services mentioned above.

Resolution

Once the issue was identified, our engineering team worked closely with Microsoft Azure to isolate and remove the impacted infrastructure. We are continuing to closely monitor the impacted services.

‌

If you have any questions or are still experiencing issues, please reach out to our support team at [email protected] or your account representative.

Resolved: This incident has been resolved. A post-mortem will be shared shortly.

Monitoring: A fix has been implemented, and all services have been restored to operational status. We are continuing to monitor as performance remains stable.

Investigating: We are currently investigating an intermittent error that shows when accessing parts of the GoFormz Web App. Impact includes access to some pages of the Web App and Workflow/email delivery automations.

Postmortem: ### Post-Incident Summary

On Sunday, August 3rd, GoFormz experienced a disruption impacting the Web Application, including access to certain pages and execution of automations (Workflow and Template Events). We understand how critical these functions are, and we sincerely apologize for the inconvenience this caused.

Incident Details

What happened

Part of the GoFormz infrastructure responsible for the Web Application became unresponsive, causing intermittent failures when users attempted to access some pages and the related services mentioned above.

Resolution

Once the issue was identified, our engineering team worked closely with Microsoft Azure to isolate and remove the impacted infrastructure. We are continuing to closely monitor the impacted services.

‌

If you have any questions or are still experiencing issues, please reach out to our support team at [email protected] or your account representative.

Resolved: This incident has been resolved. A post-mortem will be shared shortly.

Monitoring: A fix has been implemented, and all services have been restored to operational status. We are continuing to monitor as performance remains stable.

Investigating: We are currently investigating an intermittent error that shows when accessing parts of the GoFormz Web App. Impact includes access to some pages of the Web App and Workflow/email delivery automations.