Frontify Status

Resolved: After AWS reported that all issues had been resolved, we were able to migrate the delivery and processing of assets back to the US for US hosted customers this morning.

Identified: Due to an Amazon Web Services outage, we are temporarily routing the delivery and processing of assets in the Americas via Europe. If you have any concerns, please contact [email protected]

Resolved: We recently experienced a partial outage caused by a global Amazon Web Services (AWS) issue. This led to temporary disruption of file processing and degraded performance across some other functionalities.

AWS has since mitigated the issue, and all Frontify services are now fully operational.

If you continue to experience any issues, please contact our support team at [email protected].

Resolved: This incident has been resolved.

Monitoring: We are continuing to monitor for any further issues.

Monitoring: All uploaded assets are processed and should show and search results are up-to-date as well.

Monitoring: The service is running and catching up with the queue. The search should start showing new content.

Monitoring: Our SelfService application is still affected by the ongoing AWS issue in the US region, preventing us from launching new servers. This may cause slower processing or temporary outages, mainly in image processing and search.

Newly uploaded assets may not appear. AWS is working to resolve the issue.

Resolved: We recently experienced a partial outage caused by a global Amazon Web Services (AWS) issue. This led to temporary disruption of file processing and degraded performance across some other functionalities.

AWS has since mitigated the issue, and all Frontify services are now fully operational.

If you continue to experience any issues, please contact our support team at [email protected].