Framer Status

Resolved: Our fixes are working as expected, which resolves this issue.

Monitoring: The commenting functionality has been fully restored. All comment operations are once again working as expected.

Unfortunately, during the recovery process, we discovered that 895 comments across 752 threads were lost. This data loss occurred because the most recent available backup was created at 06:13 UTC, and the affected comments were added after that point.

We sincerely apologize for this incident and its impact. We understand how important comments are for collaboration and feedback.

We are doing a full internal post-mortem to understand the root cause and will be making improvements to both our data resilience strategy and operational processes to prevent this kind of data loss from happening again.

Identified: We’re fixing an issue that overwrote comments and are restoring as much comments data as possible.

Investigating: We’ve temporarily disabled the comments while we’re investigating the issue.

Investigating: We’re investigating an issue where projects are showing incorrect comments.