Criteo Services Status

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools.

No data has been lost and the incident is being investigated.

Resolved: This incident has been resolved.

Identified: The issue has been identified and a fix is being implemented.

Investigating: Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools.

No data has been lost and the incident is being investigated.

Resolved: The fix for the issue affecting Offsite campaign reporting in markets using currencies other than EUR has been successfully deployed to production today. From now on, newly calculated values for Sales and ROAS will display correctly for all CMax Offsite clients.

Please note that this was a UI display issue only — campaign performance, data collection, and delivery were not affected at any point.

Thank you for your patience and understanding while we worked to resolve this issue.

Identified: Update - We’ve identified the root cause of the issue affecting offsite campaign reporting for markets operating in currencies other than EUR. Our teams are currently building a fix, with the release planned for November 12th, 2025.

Please note: This is a UI display issue only — campaign performance, data collection, and delivery remain unaffected.

We appreciate your continued patience and understanding while we work to fully resolve this issue.

Investigating: We’ve identified an issue affecting offsite campaign reporting for markets operating in currencies other than EUR. Sales data in the UI currently display values converted to EUR but with the local currency sign (e.g., 30 JPY instead of 5,200 JPY).

Impact:

• KPIs impacted: Sales, ROAS
• Scope: All offsite retailers not using EUR
• Root cause: Under investigation

Please note: This is a UI display issue only — campaign performance, data collection, and delivery remain unaffected.

We’re actively working on a fix and will update this incident once the issue is resolved.

Resolved: The fix for the issue affecting Offsite campaign reporting in markets using currencies other than EUR has been successfully deployed to production today. From now on, newly calculated values for Sales and ROAS will display correctly for all CMax Offsite clients.

Please note that this was a UI display issue only — campaign performance, data collection, and delivery were not affected at any point.

Thank you for your patience and understanding while we worked to resolve this issue.

Identified: Update - We’ve identified the root cause of the issue affecting offsite campaign reporting for markets operating in currencies other than EUR. Our teams are currently building a fix, with the release planned for November 12th, 2025.

Please note: This is a UI display issue only — campaign performance, data collection, and delivery remain unaffected.

We appreciate your continued patience and understanding while we work to fully resolve this issue.

Investigating: We’ve identified an issue affecting offsite campaign reporting for markets operating in currencies other than EUR. Sales data in the UI currently display values converted to EUR but with the local currency sign (e.g., 30 JPY instead of 5,200 JPY).

Impact:

• KPIs impacted: Sales, ROAS
• Scope: All offsite retailers not using EUR
• Root cause: Under investigation

Please note: This is a UI display issue only — campaign performance, data collection, and delivery remain unaffected.

We’re actively working on a fix and will update this incident once the issue is resolved.

Investigating: Our data processing infrastructure is running behind which is causing us not to display the most up to date data within Commerce MAX.

No data has been lost and the incident is being investigated.

Investigating: Our data processing infrastructure is running behind which is causing us not to display the most up to date data within Commerce MAX.

No data has been lost and the incident is being investigated.