Core Practice Status
Real-time updates of Core Practice issues and outages
Core Practice status is Partially Degraded Service
Core Practice Application
Core Practice SMS CARRIER NETWORK - APAC
Active Incidents
Summary of impact: We have identified an issue where the name search function in Advanced Search only works when the full name is entered. This affects users trying to search for patients or records using partial names.
Root Cause: The exact cause is currently under investigation. Our development team is analysing the search algorithm to identify why partial name searches are not returning expected results.
Mitigation: At present, users can work around this issue by:
Clicking the "Reset" button before performing an Advanced Search.
Note: The "Reset" button must be clicked each time the Advanced Search is opened for this workaround to be effective.
Next Steps: Core Practice is actively working on resolving this issue. We will be implementing and testing a fix to restore partial name search functionality in Advanced Search and notify users as soon as the full search functionality is restored. We appreciate your understanding and patience during this time.
Recently Resolved Incidents
We are investigating reports users are experiencing degraded performance, you may experience slow response times when accessing Core Practice.
We apologise for the delays and will provide an update in 15 minutes.
Core Practice Outage Survival Guide
Core Practice Components
Core Practice Application
Summary of impact: We have identified an issue where the name search function in Advanced Search only works when the full name is entered. This affects users trying to search for patients or records using partial names.
Root Cause: The exact cause is currently under investigation. Our development team is analysing the search algorithm to identify why partial name searches are not returning expected results.
Mitigation: At present, users can work around this issue by:
Clicking the "Reset" button before performing an Advanced Search.
Note: The "Reset" button must be clicked each time the Advanced Search is opened for this workaround to be effective.
Next Steps: Core Practice is actively working on resolving this issue. We will be implementing and testing a fix to restore partial name search functionality in Advanced Search and notify users as soon as the full search functionality is restored. We appreciate your understanding and patience during this time.
We are investigating reports users are experiencing degraded performance, you may experience slow response times when accessing Core Practice.
We apologise for the delays and will provide an update in 15 minutes.
Core Practice Website
Core Practice Email Components
Core Practice SMS Components
Core Practice SMS CARRIER NETWORK - APAC
Core Practice DNS & Gateway Sydney - SYD
Core Practice Support Inbound calls
Core Practice Sandbox Application
Core Practice Alternatives
Care Control Databases
We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.
Care Control Cloud Apps (Care Planning, Admin, HR and Insights)
We want to inform you of a current technical issue impacting access to Care Control's Applications. We're exploring all avenues to minimise disruption to your services. For ongoing updates, please check our status page. We'll share progress and resolution timelines as they become available.
