Core Practice Status

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Root Cause: Our development team has identified the cause of the problem in the search algorithm.

Current Status: A fix has been developed and is currently in the testing phase. We are rigorously testing the solution to ensure it resolves the partial name search functionality without introducing any new issues.

Mitigation: users should continue to work around this issue by:

Clicking the "Reset" button before performing an Advanced Search. 
    Note: The "Reset" button must be clicked each time the Advanced Search is opened for this workaround to be effective.

Next Steps: Once testing is complete and the fix is verified, we will schedule a release to implement the solution. We anticipate this will fully restore the partial name search functionality in Advanced Search.

We appreciate your continued patience and understanding and will provide another update once the fix has been deployed.

Investigating: Summary of impact: We have identified an issue where the name search function in Advanced Search only works when the full name is entered. This affects users trying to search for patients or records using partial names.

Root Cause: The exact cause is currently under investigation. Our development team is analysing the search algorithm to identify why partial name searches are not returning expected results.

Mitigation: At present, users can work around this issue by:

Clicking the "Reset" button before performing an Advanced Search. 
    Note: The "Reset" button must be clicked each time the Advanced Search is opened for this workaround to be effective.

Next Steps: Core Practice is actively working on resolving this issue. We will be implementing and testing a fix to restore partial name search functionality in Advanced Search and notify users as soon as the full search functionality is restored. We appreciate your understanding and patience during this time.