Bird status is Partially Degraded Service

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Bird Site - bird.com

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Bird CRM

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AI Hub - Europe
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SMS - Connectivity - LATAM
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SMS - Connectivity - NORAM
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Active Incidents

AI Agents: Some agents losing context about current conversation
Started 27 May 2025 13:48:22 (7 days ago), still ongoing
Minor Incident
Investigating
AI Hub - Europe
AI Hub - US (West)
AI Hub - Asia (India)

We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.

SMS delivery delays - Azerbaijan Naxtel 400006
Started 7 May 2025 19:04:49 (27 days ago), still ongoing
Minor Incident
Identified
Site - bird.com

We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.

SMS delivery interruption - Colombia- All Operators
Started 16 Apr 2025 16:54:49 (2 months ago), still ongoing
Incident without Impact
Identified
Site - bird.com

We are experiencing a service interruption that is affecting all SMS message delivery. Our teams are actively working with the operator to resolve this issue.

SMS delivery interruption - Colombia
Started 16 Apr 2025 16:54:09 (2 months ago), still ongoing
Minor Incident
Identified
SMS - Connectivity - LATAM

We are experiencing a service interruption affecting SMS message delivery. Our teams are actively working with the operator to resolve this issue.

Recently Resolved Incidents

SMS delivery delays - United States - T-Mobile 310160
Started 30 May 2025 21:29:02 (4 days ago), resolved 31 May 2025 00:20:22 (4 days ago)
Minor Incident
Resolved
SMS - Connectivity - NORAM

We are experiencing delays with SMS message delivery. Our teams are actively working with the operator to resolve this issue.

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    Bird Components

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    Bird Site - bird.com

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    SMS delivery interruption - Colombia- All Operators
    Started 16 Apr 2025 16:54:49 (2 months ago), still ongoing
    Incident without Impact
    Identified
    Site - bird.com

    We are experiencing a service interruption that is affecting all SMS message delivery. Our teams are actively working with the operator to resolve this issue.

    SMS delivery delays - Azerbaijan Naxtel 400006
    Started 7 May 2025 19:04:49 (27 days ago), still ongoing
    Minor Incident
    Identified
    Site - bird.com

    We are experiencing delays with [10DLC] [Toll-Free] [Short Code] SMS message delivery. Our teams are actively working with the operator to resolve this issue.

    Bird CRM

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    Dashboard - app.bird.com
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    AI Hub - Europe
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    AI Agents: Some agents losing context about current conversation
    Started 27 May 2025 13:48:22 (7 days ago), still ongoing
    Minor Incident
    Investigating
    AI Hub - Europe
    AI Hub - US (West)
    AI Hub - Asia (India)

    We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.

    AI Hub - US (West)
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    AI Agents: Some agents losing context about current conversation
    Started 27 May 2025 13:48:22 (7 days ago), still ongoing
    Minor Incident
    Investigating
    AI Hub - Europe
    AI Hub - US (West)
    AI Hub - Asia (India)

    We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.

    AI Hub - Asia (India)
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    AI Agents: Some agents losing context about current conversation
    Started 27 May 2025 13:48:22 (7 days ago), still ongoing
    Minor Incident
    Investigating
    AI Hub - Europe
    AI Hub - US (West)
    AI Hub - Asia (India)

    We are currently investigating reports that some AI Agents are experiencing unexpected behaviors, including instances where agents lose context about current conversation progress and/or enter loops with identical responses. We have identified an initial mitigation, and are working to identify the root cause and implement a permanent solution.

    Analytics - Europe
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    Analytics - US (West)
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    Analytics - Asia (India)
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    Campaigns - Europe
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    Campaigns - Asia (India)
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    Channels - Europe
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    Content (Products, Templates) - Europe
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    Content (Products, Templates) - Asia (India)
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    Connectors - Europe
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    Connectors - Asia (India)
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    Contacts - Europe
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    Contacts - Asia (India)
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    Chat Widget - Europe
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    Chat Widget - US (West)
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    Chat Widget - Asia (India)
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    Flows - Europe
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    Flows - Asia (India)
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    Inbox - Europe
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    Journey - Europe
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    Organizations (Billing, IAM, Settings, Wallets) - Europe
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    Organizations (Billing, IAM, Settings, Wallets) - Asia (India)
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    Payments - Card - Europe
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    Payments - Pay - Europe
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    Bird Connectivity Platform

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    Dashboard - dashboard.messagebird.com
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    SMS - Connectivity - APAC
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    SMS - Connectivity - EMEA
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    SMS - Connectivity - LATAM
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    SMS delivery interruption - Colombia
    Started 16 Apr 2025 16:54:09 (2 months ago), still ongoing
    Minor Incident
    Identified
    SMS - Connectivity - LATAM

    We are experiencing a service interruption affecting SMS message delivery. Our teams are actively working with the operator to resolve this issue.

    SMS - Connectivity - NORAM
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    SMS delivery delays - United States - T-Mobile 310160
    Started 30 May 2025 21:29:02 (4 days ago), resolved 31 May 2025 00:20:22 (4 days ago)
    Minor Incident
    Resolved
    SMS - Connectivity - NORAM

    We are experiencing delays with SMS message delivery. Our teams are actively working with the operator to resolve this issue.

    Voice - Connectivity - Global
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    SMS - API
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    SMS - SMPP - EU - SMPP02
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    SMS - SMPP - EU - SMPP03
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    SMS - SMPP - APAC
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    SMS - API V1
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    SMS - Mail to SMS Relay Service
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    Voice - API
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    Inbox
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    Flow Builder
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    Omnichannel Chat Widget
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