Second Life Status

Investigating: We’re currently aware of an issue where the Second Life Marketplace may intermittently display error messages or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.

Investigating: Concierge and Premium Plus Phone support will be unavailable on Monday, January 20th from 9:00 AM to 10:00 AM PDT. Ticket submissions will still be available at this time.

Monitoring: Our support teams have grown over the last two months and have been working hard to train quickly and streamline our processes to get things back to normal as quickly as possible. You will be seeing some new names in support contacts very soon. We’ll continue to keep you updated on our progress. We appreciate your continued patience and understanding as we work through these issues and address your needs as quickly as possible.

Monitoring: Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.

Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.

Investigating: Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.

Resolved: This incident has been resolved.

Investigating: We are aware that some residents Weekly Premium Stipends have been delayed. We are in the process of getting those out. We will update this blog when that has been completed. Thank you for your patience!

Resolved: The issue causing long load times and intermittent error messages on the Second Life Wiki has now been resolved. Pages should be loading normally again!

We’re continuing to monitor a separate issue affecting the syntax highlighting plugin used in some wiki articles. This behavior began following recent system updates, and our team is actively working on a fix. You can follow the public feedback post about this issue by visiting the link below.

https://feedback.secondlife.com/web-bugs/p/urgent-sl-wiki-syntax-highlight-is-broken-and-in-world-access-via-viewer-is-down

Monitoring: We're continuing to monitor ongoing issues with wiki access. Additionally, we're also aware that a syntax highlighting plugin currently used in some wiki articles is no longer working as expected due to some system updates. We're working on a fix for this plugin, and thank you for your patience!

Monitoring: We’re currently aware of an issue where the Second Life Wiki may intermittently display error messages or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.