Second Life Status

Investigating: We’re currently aware of an issue where the Second Life Marketplace may intermittently display error messages or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.

Investigating: Concierge and Premium Plus Phone support will be unavailable on Monday, January 20th from 9:00 AM to 10:00 AM PDT. Ticket submissions will still be available at this time.

Monitoring: Our support teams have grown over the last two months and have been working hard to train quickly and streamline our processes to get things back to normal as quickly as possible. You will be seeing some new names in support contacts very soon. We’ll continue to keep you updated on our progress. We appreciate your continued patience and understanding as we work through these issues and address your needs as quickly as possible.

Monitoring: Since the beginning of the year, we’ve experienced a higher volume of support tickets and system challenges that have slowed our response times. We know this isn’t what you expect from us, and we’re truly sorry for any inconvenience caused.

Our team is working hard to streamline our processes and get things back to normal as quickly as possible. We’ll keep you updated on our progress. Thank you for your patience and understanding as we work through these issues.

Investigating: Our Support Department is currently experiencing an unusually high volume of support contacts, including support tickets. This has resulted in longer than normal response times for some support tickets. We are working to answer these tickets as quickly as possible, and we appreciate your patience. Please watch this blog for updates.

Resolved: This incident has been resolved.

Investigating: We are aware of a disruption with our voice service and are investigating at this time. We're doing our best to resolve this issue quickly and will update you here with further information as soon as it's available. Thank you for your patience!