Appfigures Status

Identified: We’re seeing a delay in Google Play download data from March 20 onward. Updates are still coming through fine and are up to date through March 23.

This is stemming from Google’s side, so we’re keeping an eye on it and waiting for the missing days to be released. We’ll update here as soon as things catch up.

Monitoring: Between the 23rd and today, Apple App Store ratings have been updating daily on Apple’s end, and new rating counts are reflecting expected day-by-day changes.

We will continue to monitor closely for any new delays or irregularities and will post an update here if anything changes.

Monitoring: We’re monitoring an issue affecting Apple App Store ratings data in recent weeks. On some days, new rating counts do not update (sometimes for multiple days in a row). When Apple resumes publishing updates, the totals we receive may reflect two or three days combined, depending on how long the freeze lasted.

Our systems are operating normally; this appears to be a delay/freezing from Apple's end.

How this will look:

1. Daily new rating counts may appear missing on certain days
2. When updates resume, rating totals may “catch up” and look larger than usual

We’re continuing to monitor and will share updates here.

Resolved: This incident has been resolved.

Monitoring: We've found and fixed the issue so reports should be loading correctly now. We'll be watching the data flow for a bit to make sure everything's loading smoothly.

Investigating: We're investigating scattered issues of keyword rank reports not loading for some members