Appfigures Status

Monitoring: Between the 23rd and today, Apple App Store ratings have been updating daily on Apple’s end, and new rating counts are reflecting expected day-by-day changes.

We will continue to monitor closely for any new delays or irregularities and will post an update here if anything changes.

Monitoring: We’re monitoring an issue affecting Apple App Store ratings data in recent weeks. On some days, new rating counts do not update (sometimes for multiple days in a row). When Apple resumes publishing updates, the totals we receive may reflect two or three days combined, depending on how long the freeze lasted.

Our systems are operating normally; this appears to be a delay/freezing from Apple's end.

How this will look:

1. Daily new rating counts may appear missing on certain days
2. When updates resume, rating totals may “catch up” and look larger than usual

We’re continuing to monitor and will share updates here.

Monitoring: Download data from Google is now available through April 5, and we’re continuing to pull in new data as it’s released.

We’re also seeing a new issue where Google’s monthly reports are missing download data from March 29–31. The dates are present and updates are included, but downloads are reported as zero across those days. As a result, downloads in Appfigures will also show as zero for that period.

We’ll be reaching out to Google about the missing data, as it may be related to the ongoing dashboard delays. We’ll share updates as we learn more.

Monitoring: Download data from Google is now available through April 4, and we’re continuing to pull in new data as it’s released.

Google has confirmed they’re investigating the delay. We’ll share more as soon as we hear back.

Monitoring: Download data from Google is now available through March 26, and we’ll keep pulling in new data as it’s released.

Once we hear back from Google about the delay, we'll hopefully have more info on what to expect going forward. We’ll share updates as soon as we know more.

Monitoring: Google has now been releasing download data one day at a time - the latest date with downloads is March 23rd. As a result, the data is a few days behind in Appfigures as well. Updates continue to be up to date.

We’ve reached out to Google about this unusual delay and will share updates as we hear more.

Identified: Google has now released download data through March 21.

We’re still seeing a slight delay, which is unusual, so we’ll keep monitoring until things are fully caught up.

Identified: We’re seeing a delay in Google Play download data from March 20 onward. Updates are still coming through fine and are up to date through March 23.

This is stemming from Google’s side, so we’re keeping an eye on it and waiting for the missing days to be released. We’ll update here as soon as things catch up.

Resolved: This issue has been resolved and everything is running normally.

Monitoring: Google imports are back up and running. We’ll continue monitoring syncs to make sure everything stays on track.

Investigating: We’re currently investigating delays with automatic Google imports. Syncs are running slower than normal, but manual syncs are working as expected in the meantime. We’ll share updates as we learn more.

Resolved: This issue has been resolved and everything is running normally.

Monitoring: Google imports are back up and running. We’ll continue monitoring syncs to make sure everything stays on track.

Investigating: We’re currently investigating delays with automatic Google imports. Syncs are running slower than normal, but manual syncs are working as expected in the meantime. We’ll share updates as we learn more.

Identified: This change will take more time to address than initially expected. We’re working through a plan for a workaround and will implement it once it’s ready. We’ll continue to share updates as things move forward.

Identified: We’ve identified a recent change from Google that is impacting the collection of many Featured routes data starting April 1. We’re working on a workaround to restore the affected features as quickly as possible.