Appfigures Status

Identified: This change will take more time to address than initially expected. We’re working through a plan for a workaround and will implement it once it’s ready. We’ll continue to share updates as things move forward.

Identified: We’ve identified a recent change from Google that is impacting the collection of many Featured routes data starting April 1. We’re working on a workaround to restore the affected features as quickly as possible.

Resolved: Google has resolved the issue impacting downloads in the Google Play Developer Console. Now that downloads for the 3rd are generating properly on Google’s end, we’ve automatically imported the missing data.

If anything still looks off on your end, reach out to the support team for a closer look.

Identified: Google downloads for May 3rd are currently missing in the Google Play Developer Console, even though downloads for May 4th have already been released.

We’ve reached out to Google about the missing data and are waiting to hear back with more information about the delay.

As soon as the data is released on Google’s end, we’ll automatically pull it into Appfigures. We’ll share another update here once we hear back from Google.

Resolved: Apple’s ratings reporting system has shown significant improvement over the last several weeks, and reporting is now much more stable overall.

There were a small number of isolated days over the past ~30 days where ratings did not update or were lower than expected on Apple’s end, but at this point, we believe Apple has worked out the kinks.

We’ll keep an eye on things, but hopefully this is the last update we’ll need here.

Monitoring: Between the 23rd and today, Apple App Store ratings have been updating daily on Apple’s end, and new rating counts are reflecting expected day-by-day changes.

We will continue to monitor closely for any new delays or irregularities and will post an update here if anything changes.

Monitoring: We’re monitoring an issue affecting Apple App Store ratings data in recent weeks. On some days, new rating counts do not update (sometimes for multiple days in a row). When Apple resumes publishing updates, the totals we receive may reflect two or three days combined, depending on how long the freeze lasted.

Our systems are operating normally; this appears to be a delay/freezing from Apple's end.

How this will look:

1. Daily new rating counts may appear missing on certain days
2. When updates resume, rating totals may “catch up” and look larger than usual

We’re continuing to monitor and will share updates here.