AppFollow status is Partially Degraded Service

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Data Source Connection
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AppFollow Integrations

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Zendesk
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Helpshift
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Freshdesk
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Discord
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Slack
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Active Incidents

Review Links Issue
Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
Minor Incident
Investigating
Zendesk
Helpshift
Freshdesk
Discord
Slack
More...

We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

AppStore changes related issues
Started 5 Sep 2024 11:38:12 (13 days ago), still ongoing
Incident without Impact
Identified
Data Source Connection

We are currently encountering challenges with Apple data due to widespread changes in how Apple servers provide access to their functionalities. While we've made numerous adjustments over the past two weeks, new issues have surfaced in several areas of our product:

  • Keyword Data Collection: Delays may occur.
  • AppStore Login & Password Connection (2FA beta): Stability issues may arise after the 30-day auto-extension period ends.

Our team is working diligently to address these issues and is actively monitoring for potential impacts in other parts of our product as a result of Apple's changes. We will provide updates as we progress.

Recently Resolved Incidents

No recent incidents

AppFollow Outage Survival Guide

A step-by-step guide to help you survive a AppFollow outage
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    AppFollow Components

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    AppFollow Watch

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    AppFollow API

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    AppFollow App Store

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    Data Source Connection
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    AppStore changes related issues
    Started 5 Sep 2024 11:38:12 (13 days ago), still ongoing
    Incident without Impact
    Identified
    Data Source Connection

    We are currently encountering challenges with Apple data due to widespread changes in how Apple servers provide access to their functionalities. While we've made numerous adjustments over the past two weeks, new issues have surfaced in several areas of our product:

    • Keyword Data Collection: Delays may occur.
    • AppStore Login & Password Connection (2FA beta): Stability issues may arise after the 30-day auto-extension period ends.

    Our team is working diligently to address these issues and is actively monitoring for potential impacts in other parts of our product as a result of Apple's changes. We will provide updates as we progress.

    Reply to Reviews
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    ASO
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    Downloads and Revenue
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    Ratings
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    Rankings
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    Sending replies
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    AppFollow Google Play

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    Data Source Connection
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    Reply to Reviews
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    ASO
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    Downloads and Revenue
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    Ratings
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    Rankings
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    Sending replies
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    AppFollow Amazon

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    Reply to Reviews
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    Ratings
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    AppFollow Microsoft Store

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    Ratings
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    Reviews
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    Sending replies
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    AppFollow Integrations

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    Zendesk
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Helpshift
    Wed 11
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Freshdesk
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Discord
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Slack
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Salesforce
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Telegram
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Groove
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Usedesk
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Front
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Apple Search Ads
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Email
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    Appsflyer
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    Review Links Issue
    Started 13 Sep 2024 15:47:07 (5 days ago), still ongoing
    Minor Incident
    Investigating
    Zendesk
    Helpshift
    Freshdesk
    Discord
    Slack
    More...

    We are currently experiencing an issue with review links. When clients click on these links, either from the direct links, alerts or integrations, they are being redirected to a blank page displaying "no reviews." This problem is occurring because the incorrect app and store is being selected in the app picker, causing the redirection to fail.

    Current Workaround: To access the reviews, please select the application with the same store as the one indicated in the link redirection. This will serve as a temporary workaround while we work on resolving the issue.

    We apologize for any inconvenience this may cause and appreciate your patience. We will keep you updated with progress and notify you as soon as the issue is resolved. Thank you for your understanding.

    AppFollow Alternatives

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