Versapay status is Operational

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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

NetSuite Embedded Pay Now Page Issue
Started 20 Nov 2024 16:35:02 (16 hours ago), still ongoing
Minor Incident
Identified
Product

We are currently experiencing an issue with the NetSuite embedded pay now page. If you are having trouble, please contact our support team for assistance to get it resolved.

Recently Resolved Incidents

Identified Potential Service Disruption for a Subset of ERP Payments for Netsuite Customers
Started 3 Oct 2024 23:42:08 (2 months ago), resolved 20 Nov 2024 16:40:31 (16 hours ago)
Minor Incident
Resolved
Product

We've determined that you may face a potential disruption to ERP Payments for Netsuite that may impact you. If your Netsuite sandbox environment inadvertently uses your production Collaborative AR API keys, it may populate your Collaborative AR production account with Netsuite sandbox data. We are working on enhancing our protections to prevent your Collaborative AR production environment from being populated with sandbox Netsuite data. We'll provide an update as soon as more information becomes available.

When copying your production Netsuite environment to a sandbox environment, please ensure that you remove the Collaborative AR API keys that may have been copied to your sandbox.

Versapay Outage Survival Guide

A step-by-step guide to help you survive a Versapay outage
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    Versapay Components

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    Versapay ERP Payments for NetSuite

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    NetSuite Embedded Pay Now Page Issue
    Started 20 Nov 2024 16:35:02 (16 hours ago), still ongoing
    Minor Incident
    Identified
    Product

    We are currently experiencing an issue with the NetSuite embedded pay now page. If you are having trouble, please contact our support team for assistance to get it resolved.

    Identified Potential Service Disruption for a Subset of ERP Payments for Netsuite Customers
    Started 3 Oct 2024 23:42:08 (2 months ago), resolved 20 Nov 2024 16:40:31 (16 hours ago)
    Minor Incident
    Resolved
    Product

    We've determined that you may face a potential disruption to ERP Payments for Netsuite that may impact you. If your Netsuite sandbox environment inadvertently uses your production Collaborative AR API keys, it may populate your Collaborative AR production account with Netsuite sandbox data. We are working on enhancing our protections to prevent your Collaborative AR production environment from being populated with sandbox Netsuite data. We'll provide an update as soon as more information becomes available.

    When copying your production Netsuite environment to a sandbox environment, please ensure that you remove the Collaborative AR API keys that may have been copied to your sandbox.

    Customer Portal
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    eCommerce
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    NetSuite Hosted Payment Pages
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    Versapay ERP Payments for Microsoft Dynamics

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    Customer Portal
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    eCommerce
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    Versapay ERP Payments for Sage Intacct

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    Product
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    Customer Portal
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    eCommerce
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    Versapay Collaborative AR (formerly ARC)

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    Platform
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    Mobile Customer Portal
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    Invoice Print & Mail
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    Single Sign-On
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    Payment Services
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    Support Portal
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    Versapay Cash Application (formerly DadePay)

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    Platform
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    Mobile AR
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    Mobile PayNow
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    Remote Capture
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    Single Sign-On
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    Support Portal
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    Versapay Connectors

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    ERP Connector for NetSuite
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    ERP Connector for Microsoft Dynamics 365
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    ERP Connector for Sage Intacct
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    ERP Connector for MRI
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    General ERP Connectors
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    Cash Application Connector
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    AP Portal Connector
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    Versapay Payments

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    Versapay Payment Gateway (TPro4)
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    TPro3 Payment Gateway
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    Third-Party Payment Gateways & Processors
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    PayPort
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    Versapay Alternatives

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    Azupay api

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    Azupay External NPP Network

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    NEW: Payment registration, payTo payment initiation and account inquiries issues - [incident first identified 21 November /1:25PM in AEST/AEDT timezone])
    Started 21 Nov 2024 02:32:55 (6 hours ago), still ongoing
    Major Incident
    Identified
    External NPP Network

    We are aware of issues in processing payID registrations, account inquiries and payTo payment initiations. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. This is an upstream issue with our banking partner and we are working with their team for a resolution as soon as possible.

    Payment Requests and Payments are not believed to currently be affected.

    Please do subscribe to our status page for the latest and most accurate information.

    We apologise for the inconvenience caused.

    See all
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    Nets Easy Checkout

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    Disturbance on MitID - INC0669278
    Started 24 Sep 2024 07:04:36 (2 months ago), still ongoing
    Minor Incident
    Monitoring
    Nets Easy Checkout

    We investigating an issue with elevated rejections on Nets Easy using MitID.

    See all
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    Neteller Merchant Portal
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    Service Disruption-Neteller Merchant Portal
    Started 24 Oct 2024 07:08:15 (28 days ago), still ongoing
    Minor Incident
    Investigating
    Neteller Merchant Portal

    We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.

    Further updates will follow.

    MIM Paysafe

    PXP Webhost API
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    PXP Webhost API Service Disruption
    Started 11 Nov 2024 06:27:24 (10 days ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

    PXP Webhost API Service Disruption
    Started 1 Oct 2024 15:41:24 (2 months ago), still ongoing
    Major Incident
    Investigating
    PXP Webhost API

    We are investigating a potential issue with our PXP Webhost API and apologize for the impact this might have on your business.

    Further updates will follow.

    SRO Paysafe

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    PayU Latam Colombia Payment Processing

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    Credibanco Visa
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    Degradation with Payment CREDIBANCO COLOMBIA
    Started 20 Nov 2024 11:36:20 (21 hours ago), still ongoing
    Major Incident
    Investigating
    Credibanco Visa
    Credibanco Mastercard

    Dear Customer

    Since 06:00 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

    A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.

    Sincerely, PayU customer service.

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