Thinkific had a brief period of downtime, but we have identified and resolved the issue.
On June 16th, 2025 at ~9:20am PST an issue was identified that impacted our site's accessibility, resulting in 500 errors displaying on most Thinkific admin pages. Developers identified the cause and resolved at ~ 9:50am PST, June 16th, 2025.
The admin dashboard should now be accessible again. However, tables in the admin such as orders, users etc. may show blank or limited results, our developers are currently working to address this and they will be available shortly. We apologize for any inconvenience caused, and thank you for your patience! We are monitoring the results and will keep you updated here.
Resolved: Thinkific experienced a period of downtime. The 500 errors were resolved shortly after the incident began, and all reports and data in admin tables have now also been fully reinstated. Everything is back to normal. We appreciate your patience and apologize for any inconvenience caused!
23 Jun 2025 14:32:18 (11 hours ago)
Monitoring: Our team is actively working to restore the final elements of dashboard data, the Payouts table.
The Users, Orders, Transactions, Leads and all other tables now display all your relevant data.
We continue working through any affected tables and will keep you informed of any progress.
20 Jun 2025 00:13:15 (4 days ago)
Monitoring: Our team is actively working to restore dashboard data, including, but not limited to, Users, Analytics, Payouts, Orders, Transactions, and Products tables.
The Users, Orders, Transactions and Leads tables now display all your relevant data.
We continue working through any affected tables and will keep you informed of any progress.
18 Jun 2025 23:55:50 (5 days ago)
Monitoring: Our team is actively working to restore dashboard data, including, but not limited to, Users, Analytics, Payouts, Orders, Transactions, and Products tables.
The Leads table now displays all your relevant data.
We continue working through any affected tables and will keep you informed of any progress.
18 Jun 2025 18:00:42 (5 days ago)
Monitoring: Our team is actively working to restore dashboard data, including Users, Analytics, and Products.
Rest assured, no data has been lost. Core features like sign-in, checkout, course access, and email remain fully functional.
Thanks for your patience. We will keep you informed periodically until the issue is resolved.
18 Jun 2025 13:33:26 (5 days ago)
Monitoring: You might still notice that some data in the admin (like Orders, Users, Discussions, Posts) appear blank or show limited results.
Additionally, the public API / GraphQL is also being impacted. Some GraphQL types are affected, specifically product, course content, users, and bundles.
Please rest assured—we’re actively working to restore all data and expect full visibility to return soon. Thank you for your patience!
17 Jun 2025 16:21:08 (6 days ago)
Monitoring: You might still notice that some data in the admin (like Orders, Users, discussions) appear blank or show limited results. Please rest assured—we’re actively working to restore all data and expect full visibility to return soon. Thank you for your patience!
17 Jun 2025 13:30:26 (6 days ago)
Monitoring: We are continuing to monitor for any further issues.
16 Jun 2025 17:57:28 (7 days ago)
Monitoring: Thinkific had a brief period of downtime, but we have identified and resolved the issue.
On June 16th, 2025 at ~9:20am PST an issue was identified that impacted our site's accessibility, resulting in 500 errors displaying on most Thinkific admin pages. Developers identified the cause and resolved at ~ 9:50am PST, June 16th, 2025.
The admin dashboard should now be accessible again. However, tables in the admin such as orders, users etc. may show blank or limited results, our developers are currently working to address this and they will be available shortly. We apologize for any inconvenience caused, and thank you for your patience! We are monitoring the results and will keep you updated here.
16 Jun 2025 17:57:17 (7 days ago)
