Parchment Status
Real-time updates of Parchment issues and outages
Parchment status is Minor Service Outage
Ordering
Parchment Award - Transcript Services
Parchment Award - Diploma, Certificate, Badge, CLR
Parchment Supporting Services
FedEx
USPS
Parchment Print
Active Incidents
We are currently investigating an issue with support.parchment.com.
Due to seasonal transcript order volumes, please allow extra time for the application to process your institution's transcript orders. While you may notice a delay, the application is operational and processing requests. Orders will clear out of the processing queues throughout the day.
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for a company wide meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.
Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
We are currently investigating an issue with issuing Award credentials.
Recently Resolved Incidents
No recent incidents
Parchment Outage Survival Guide
Parchment Components
Parchment Consumer
Login
Ordering
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Payment / JPMChase
Parchment Award - Transcript Services
We are currently investigating an issue with issuing Award credentials.
Due to seasonal transcript order volumes, please allow extra time for the application to process your institution's transcript orders. While you may notice a delay, the application is operational and processing requests. Orders will clear out of the processing queues throughout the day.
Parchment Award - Diploma, Certificate, Badge, CLR
We are currently investigating an issue with issuing Award credentials.
Parchment Analyze/Recruit
Parchment Course and Credit Solutions (Quottly) - Web Application
Parchment Course and Credit Solutions (Quottly) - Integration
Parchment Integrations
Ellucian eTranscripts
eScrip-Safe Printer
RoboRegistrar
Parchment Supporting Services
FedEx
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
USPS
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Parchment Print
Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
Parchment Support
Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for a company wide meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.
We are currently investigating an issue with support.parchment.com.
