Parchment status is Operational

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Login
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Ordering
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Parchment Award - Transcript Services

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Parchment Award - Diploma, Certificate, Badge, CLR

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FedEx
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USPS
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Parchment Print
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Last updated 1 minute ago from official status page. Learn more
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Active Incidents

Longer than normal backlogs in International Customs Offices
Started 23 Apr 2025 15:24:32 (19 days ago), still ongoing
Incident without Impact
Identified
FedEx
Ordering
USPS

We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.

Phone Support 2/18/2025
Started 17 Feb 2025 20:10:28 (3 months ago), still ongoing
Incident without Impact
Investigating
Parchment Support

Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for a company wide meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.

Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
Started 12 Feb 2025 16:42:16 (3 months ago), still ongoing
Incident without Impact
Monitoring
Parchment Print
Parchment Support

Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.

Issues with Issuing Awards
Started 15 Jul 2024 13:04:01 (10 months ago), still ongoing
Major Incident
Investigating
Parchment Award - Transcript Services
Parchment Award - Diploma, Certificate, Badge, CLR

We are currently investigating an issue with issuing Award credentials.

Recently Resolved Incidents

Intermittent Login Delay
Started 7 May 2025 19:44:41 (5 days ago), resolved 7 May 2025 20:16:39 (5 days ago)
Minor Incident
Resolved
Login

We are investigating an issue with our backend authentication services, which may be causing slow/failed login issues.

Parchment Outage Survival Guide

A step-by-step guide to help you survive a Parchment outage
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    Parchment Components

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    Parchment Consumer

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    Login
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    Intermittent Login Delay
    Started 7 May 2025 19:44:41 (5 days ago), resolved 7 May 2025 20:16:39 (5 days ago)
    Minor Incident
    Resolved
    Login

    We are investigating an issue with our backend authentication services, which may be causing slow/failed login issues.

    Ordering
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    Longer than normal backlogs in International Customs Offices
    Started 23 Apr 2025 15:24:32 (19 days ago), still ongoing
    Incident without Impact
    Identified
    FedEx
    Ordering
    USPS

    We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.

    Payment / JPMChase
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    Parchment Award - Transcript Services

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    Issues with Issuing Awards
    Started 15 Jul 2024 13:04:01 (10 months ago), still ongoing
    Major Incident
    Investigating
    Parchment Award - Transcript Services
    Parchment Award - Diploma, Certificate, Badge, CLR

    We are currently investigating an issue with issuing Award credentials.

    Parchment Award - Diploma, Certificate, Badge, CLR

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    Issues with Issuing Awards
    Started 15 Jul 2024 13:04:01 (10 months ago), still ongoing
    Major Incident
    Investigating
    Parchment Award - Transcript Services
    Parchment Award - Diploma, Certificate, Badge, CLR

    We are currently investigating an issue with issuing Award credentials.

    Parchment Analyze/Recruit

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    Parchment Course and Credit Solutions (Quottly) - Web Application

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    Parchment Course and Credit Solutions (Quottly) - Integration

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    Parchment Integrations

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    Ellucian eTranscripts
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    eScrip-Safe Printer
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    RoboRegistrar
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    Parchment Supporting Services

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    FedEx
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    Longer than normal backlogs in International Customs Offices
    Started 23 Apr 2025 15:24:32 (19 days ago), still ongoing
    Incident without Impact
    Identified
    FedEx
    Ordering
    USPS

    We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.

    USPS
    Mon 5
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    now
    Longer than normal backlogs in International Customs Offices
    Started 23 Apr 2025 15:24:32 (19 days ago), still ongoing
    Incident without Impact
    Identified
    FedEx
    Ordering
    USPS

    We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.

    Parchment Print
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    Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
    Started 12 Feb 2025 16:42:16 (3 months ago), still ongoing
    Incident without Impact
    Monitoring
    Parchment Print
    Parchment Support

    Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.

    Parchment Support
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    Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
    Started 12 Feb 2025 16:42:16 (3 months ago), still ongoing
    Incident without Impact
    Monitoring
    Parchment Print
    Parchment Support

    Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.

    Phone Support 2/18/2025
    Started 17 Feb 2025 20:10:28 (3 months ago), still ongoing
    Incident without Impact
    Investigating
    Parchment Support

    Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for a company wide meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.

    Salesforce / Parchment Help Center
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    GlobalSign
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