Parchment Status

Parchment Status

Real-time updates of Parchment issues and outages

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Parchment status is Operational

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Parchment Award - Transcript Services

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Parchment Award - Diploma, Certificate, Badge, CLR

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Parchment Analyze/Recruit

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Last updated 1 minute ago from official status page. Learn more

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Active Incidents

Limited Consumer Support Hours
Started 17 Aug 2026 16:59:03 (20 days ago), still ongoing
Minor Incident
Investigating
Parchment Award - Transcript Services
Parchment Award - Diploma, Certificate, Badge, CLR

Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.

Recently Resolved Incidents

MFA code emails not being sent
Started 4 Sep 2026 12:39:55 (2 days ago), resolved 4 Sep 2026 18:58:57 (2 days ago)
Minor Incident
Resolved
Parchment Award - Transcript Services
Parchment Award - Diploma, Certificate, Badge, CLR
Parchment Analyze/Recruit

We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.

See all updates

Parchment Outage Survival Guide

A step-by-step guide to help you survive a Parchment outage
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    Parchment Components

    Parchment Status

    Parchment

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    Parchment Consumer

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    Login
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    Ordering
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    Payment / JPMChase
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    Parchment Award - Transcript Services

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    Limited Consumer Support Hours
    Started 17 Aug 2026 16:59:03 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Parchment Award - Transcript Services
    Parchment Award - Diploma, Certificate, Badge, CLR

    Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.

    MFA code emails not being sent
    Started 4 Sep 2026 12:39:55 (2 days ago), resolved 4 Sep 2026 18:58:57 (2 days ago)
    Minor Incident
    Resolved
    Parchment Award - Transcript Services
    Parchment Award - Diploma, Certificate, Badge, CLR
    Parchment Analyze/Recruit

    We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.

    See all updates

    Parchment Award - Diploma, Certificate, Badge, CLR

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    Limited Consumer Support Hours
    Started 17 Aug 2026 16:59:03 (20 days ago), still ongoing
    Minor Incident
    Investigating
    Parchment Award - Transcript Services
    Parchment Award - Diploma, Certificate, Badge, CLR

    Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.

    MFA code emails not being sent
    Started 4 Sep 2026 12:39:55 (2 days ago), resolved 4 Sep 2026 18:58:57 (2 days ago)
    Minor Incident
    Resolved
    Parchment Award - Transcript Services
    Parchment Award - Diploma, Certificate, Badge, CLR
    Parchment Analyze/Recruit

    We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.

    See all updates

    Parchment Analyze/Recruit

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    MFA code emails not being sent
    Started 4 Sep 2026 12:39:55 (2 days ago), resolved 4 Sep 2026 18:58:57 (2 days ago)
    Minor Incident
    Resolved
    Parchment Award - Transcript Services
    Parchment Award - Diploma, Certificate, Badge, CLR
    Parchment Analyze/Recruit

    We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.

    See all updates

    Parchment Course and Credit Solutions (Quottly) - Web Application

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    Parchment Course and Credit Solutions (Quottly) - Integration

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    Parchment Integrations

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    Ellucian eTranscripts
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    eScrip-Safe Printer
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    RoboRegistrar
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    Parchment Supporting Services

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    FedEx
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    USPS
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    Parchment Print
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    Parchment Support
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    Salesforce / Parchment Help Center
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    GlobalSign
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    Parchment Internal Notices

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    Parchment Pathways K-12 District Transfer

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    Email Notification Service
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    Search Clusters & NoSQL Storage
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    SMS & Phone Services
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    Parchment Pathways K-12 Enroll

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    Email Notification Service
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    GIS Integration
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    SMS & Phone Services
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    Parchment Pathways K-12 Lottery

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    Email Notification Service
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    GIS Integration
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    Search Clusters & NoSQL Storage
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    SMS & Phone Services
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    Parchment ScribOrder

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    Credit Card Processing
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    Email Notification Service
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    IP Printing & Digital Signing
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    ScribCheck
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    SMS & Phone Services
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    Search Clusters & NoSQL Storage
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    Etrans System
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    Parchment Award Document Management

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    Annotation Services
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    Document Import Services
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    Search Clusters & NoSQL Storage
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    Viewer
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    Commonly Used Together

    Blackboard

    Yellowdig

    Kami

    ExpandShare

    Accredible

    OttoLearn

    Articulate

    aXcelerate

    ClassLink

    BrainPOP

    Gynzy

    WileyPLUS

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