Parchment Status
Real-time updates of Parchment issues and outages
Parchment status is Minor Service Outage
Ordering
Parchment Award - Transcript Services
Parchment Award - Diploma, Certificate, Badge, CLR
Parchment Analyze/Recruit
FedEx
USPS
Parchment Internal Notices
Active Incidents
We are investigating an issue with the parchment.com website where some users receive an "Error establishing REDIS connection" message on load. More information will be posted as available.
Due to processing issues on the SPEEDE server transcripts and acknowledgements may be delayed. We're coordinating with the National Student Clearinghouse team to resolve the delay in their processing as quickly as possible.
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Recently Resolved Incidents
We are aware of a temporary issue with Parchment.com and are working to resolve it as quickly as possible.
We are investigating an issue with the NeedMyTranscript service that is preventing order placement and fulfillment.
Parchment Outage Survival Guide
Parchment Components
Parchment Consumer
Login
Ordering
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Payment / JPMChase
Parchment Award - Transcript Services
Due to processing issues on the SPEEDE server transcripts and acknowledgements may be delayed. We're coordinating with the National Student Clearinghouse team to resolve the delay in their processing as quickly as possible.
We are aware of a temporary issue with Parchment.com and are working to resolve it as quickly as possible.
Parchment Award - Diploma, Certificate, Badge, CLR
We are aware of a temporary issue with Parchment.com and are working to resolve it as quickly as possible.
Parchment Analyze/Recruit
We are aware of a temporary issue with Parchment.com and are working to resolve it as quickly as possible.
Parchment Course and Credit Solutions (Quottly) - Web Application
Parchment Course and Credit Solutions (Quottly) - Integration
Parchment Integrations
Ellucian eTranscripts
eScrip-Safe Printer
RoboRegistrar
Parchment Supporting Services
FedEx
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
USPS
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Parchment Print
Parchment Support
Salesforce / Parchment Help Center
GlobalSign
Parchment Internal Notices
We are investigating an issue with the NeedMyTranscript service that is preventing order placement and fulfillment.
We are investigating an issue with the parchment.com website where some users receive an "Error establishing REDIS connection" message on load. More information will be posted as available.
