Parchment Status
Real-time updates of Parchment issues and outages
Parchment status is Operational
Ordering
Payment / JPMChase
Parchment Award - Transcript Services
Parchment Award - Diploma, Certificate, Badge, CLR
Parchment Analyze/Recruit
FedEx
USPS
Active Incidents
Due to seasonal transcript order volumes, please allow extra time for the application to process your institution's transcript orders. While you may notice a delay, the application is operational and processing requests. Orders will clear out of the processing queues throughout the day.
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for a company wide meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.
Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
We are currently investigating an issue with issuing Award credentials.
Recently Resolved Incidents
We are received reports regarding payment processing errors and are currently investigating
We're currently investigating an issue with the site being slow to respond. We will provide updates as soon as possible. We apologize for any inconveniences.
Performance may be impacted as we are going into a short maintenance mode.
Parchment Outage Survival Guide
Parchment Components
Parchment Consumer
Login
Ordering
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
We are received reports regarding payment processing errors and are currently investigating
We're currently investigating an issue with the site being slow to respond. We will provide updates as soon as possible. We apologize for any inconveniences.
Payment / JPMChase
We are received reports regarding payment processing errors and are currently investigating
Parchment Award - Transcript Services
We are currently investigating an issue with issuing Award credentials.
We're currently investigating an issue with the site being slow to respond. We will provide updates as soon as possible. We apologize for any inconveniences.
Performance may be impacted as we are going into a short maintenance mode.
Due to seasonal transcript order volumes, please allow extra time for the application to process your institution's transcript orders. While you may notice a delay, the application is operational and processing requests. Orders will clear out of the processing queues throughout the day.
Parchment Award - Diploma, Certificate, Badge, CLR
We are currently investigating an issue with issuing Award credentials.
We're currently investigating an issue with the site being slow to respond. We will provide updates as soon as possible. We apologize for any inconveniences.
Performance may be impacted as we are going into a short maintenance mode.
Parchment Analyze/Recruit
Performance may be impacted as we are going into a short maintenance mode.
Parchment Course and Credit Solutions (Quottly) - Web Application
Parchment Course and Credit Solutions (Quottly) - Integration
Parchment Integrations
Ellucian eTranscripts
eScrip-Safe Printer
RoboRegistrar
Parchment Supporting Services
FedEx
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
USPS
We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Parchment Print
Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
Parchment Support
Parchment will be closed on February 17, 2025. We will reopen on Tuesday February 18, 2025.
Parchment Phone Support will be temporarily unavailable from 11 AM - 12 PM EST on Tuesday February 18th, 2025 for a company wide meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.
