Spektrix Status

Resolved: We are confident that systems are now back up and running.

We saw a brief period between 12:40 BST / 07:40 EDT and 13:15 BST / 08:1 EDT where some clients were experiencing a high number of error screens in their system.

Please reach out to the team on support@spektrix.com if we can help further at all.

Monitoring: We have seen a reduction in the number of error screens being triggered in the last ten minutes, and believe that systems are now returning to normal.

We are continuing to monitor this closely.

Investigating: We are aware that some clients are seeing green error screens when attempting various actions in their Spektrix systems. This started about 12:40 BST / 7:40 EDT.

We are currently investigating this as a priority, and will update you shortly.

Resolved: We identified and took steps to resolve the issue we were seeing with batch printing, which means that batch prints will now run as expected - if you have already printed orders by an order-by-order basis, these won't print as part of your next batch if you keep 'Include Items Already Printed' unchecked. If you need any assistance, please get in touch with us at support@spektrix.com.

Investigating: We're continuing to investigate issues with batch prints failing. For now whilst we work to resolve this we continue to recommend individually printing any orders that need to be printed urgently.

Investigating: We are investigating an issue that is preventing batch prints from completing. Currently if you select to run a batch print, only a small number of orders will print and no tickets will be marked as printed.

We are working through potential resolutions for this and will update shortly. If you need to print tickets urgently you can still do so on an order-by-order basis. Please do contact us if you need any assistance with this.

Resolved: We are confident that systems are now back up and running.

We saw a brief period between 12:40 BST / 07:40 EDT and 13:15 BST / 08:1 EDT where some clients were experiencing a high number of error screens in their system.

Please reach out to the team on support@spektrix.com if we can help further at all.

Monitoring: We have seen a reduction in the number of error screens being triggered in the last ten minutes, and believe that systems are now returning to normal.

We are continuing to monitor this closely.

Investigating: We are aware that some clients are seeing green error screens when attempting various actions in their Spektrix systems. This started about 12:40 BST / 7:40 EDT.

We are currently investigating this as a priority, and will update you shortly.

Resolved: We identified and took steps to resolve the issue we were seeing with batch printing, which means that batch prints will now run as expected - if you have already printed orders by an order-by-order basis, these won't print as part of your next batch if you keep 'Include Items Already Printed' unchecked. If you need any assistance, please get in touch with us at support@spektrix.com.

Investigating: We're continuing to investigate issues with batch prints failing. For now whilst we work to resolve this we continue to recommend individually printing any orders that need to be printed urgently.

Investigating: We are investigating an issue that is preventing batch prints from completing. Currently if you select to run a batch print, only a small number of orders will print and no tickets will be marked as printed.

We are working through potential resolutions for this and will update shortly. If you need to print tickets urgently you can still do so on an order-by-order basis. Please do contact us if you need any assistance with this.