Spektrix Status

Resolved: We are aware that Spektrix Subsite clients that sell Fixed Series subscriptions experienced problems where their customers were unable to add and process their card details during checkout. We received a report of this problem around 3:15 PM EST / 17:15 GMT. This problem did not affect clients that are not using Spektrix Subsites for online Fixed Series sales.

We have since resolved this problem as of 5:25 PM EST / 22:25 GMT, and all Fixed Series sales are able to process as expected online. We will continue to monitor this situation to ensure that online sales across all clients continues to work as expected.

Resolved: All system speeds have returned to expected levels, and the number of error pages being reached has reduced significantly. We will continue to monitor closely and will update here if there are any further issues.

We apologise for the disruption this has caused to those of you who experienced issues today.

We are aware that there have been several issues recently that have had a similar level of disruption over the last few days and weeks. System stability is an area we take pride in, and we are continuously making improvements in this area. We are treating the underlying causes of the recent issues as the highest priority to resolve, and we have made significant progress on this recently.

If anyone has any further concerns or questions, please don't hesitate to reach out to us via our Client Success team ([email protected] / support.spektrix.com) and we will be happy to address them.

Thanks again for your patience as we worked to resolve things today.

Identified: We are continuing to work through the fix to bring all systems back up to normal speeds and reduce error pages. You may find that your system is already back up and running fully as we work through this.

We'll keep you updated as our work progresses on this.

Identified: We're aware that some users are experiencing system slowness and error pages - either a green Spektrix error screen or a more generic error page. We are continuing to work on resolving this, and believe that after taking further steps to resolve this slowness it will have a significant positive impact on previous issues we have had. We will continue to update as we work through this issue now.

Resolved: We are now confident that the system slowness and error screens have been resolved. We will continue to monitor as usual.

Monitoring: A fix has been implemented and we will continue to monitor to ensure systems are running smoothly.

If you encounter any system slowness or error screens please contact [email protected] or call us at +44 (0)20 7183 3586 for UK and Ireland from 9am - 9pm Sunday - Monday. For the USA and Canada you can call +1 (646) 569-9097 or Toll Free: +1 (800) 961-5971 Monday - Friday 10am - 9pm EST.

Identified: Hi there,

We are aware that for some users there has been some intermittent system slowness and some of you have also experienced error pages when clicking within the system.

We identified this issue at around 16:15 GMT / 12:15 EST and were able to take immediate steps to resolve this. This resulted in improvements but there have been further issues since this time that have caused further error pages to occur.

We are going through the resolution steps to fix this now and will update further as we progress through this work.

Resolved: We are aware that Spektrix Subsite clients that sell Fixed Series subscriptions experienced problems where their customers were unable to add and process their card details during checkout. We received a report of this problem around 3:15 PM EST / 17:15 GMT. This problem did not affect clients that are not using Spektrix Subsites for online Fixed Series sales.

We have since resolved this problem as of 5:25 PM EST / 22:25 GMT, and all Fixed Series sales are able to process as expected online. We will continue to monitor this situation to ensure that online sales across all clients continues to work as expected.

Resolved: All system speeds have returned to expected levels, and the number of error pages being reached has reduced significantly. We will continue to monitor closely and will update here if there are any further issues.

We apologise for the disruption this has caused to those of you who experienced issues today.

We are aware that there have been several issues recently that have had a similar level of disruption over the last few days and weeks. System stability is an area we take pride in, and we are continuously making improvements in this area. We are treating the underlying causes of the recent issues as the highest priority to resolve, and we have made significant progress on this recently.

If anyone has any further concerns or questions, please don't hesitate to reach out to us via our Client Success team ([email protected] / support.spektrix.com) and we will be happy to address them.

Thanks again for your patience as we worked to resolve things today.

Identified: We are continuing to work through the fix to bring all systems back up to normal speeds and reduce error pages. You may find that your system is already back up and running fully as we work through this.

We'll keep you updated as our work progresses on this.

Identified: We're aware that some users are experiencing system slowness and error pages - either a green Spektrix error screen or a more generic error page. We are continuing to work on resolving this, and believe that after taking further steps to resolve this slowness it will have a significant positive impact on previous issues we have had. We will continue to update as we work through this issue now.

Resolved: We are now confident that the system slowness and error screens have been resolved. We will continue to monitor as usual.

Monitoring: A fix has been implemented and we will continue to monitor to ensure systems are running smoothly.

If you encounter any system slowness or error screens please contact [email protected] or call us at +44 (0)20 7183 3586 for UK and Ireland from 9am - 9pm Sunday - Monday. For the USA and Canada you can call +1 (646) 569-9097 or Toll Free: +1 (800) 961-5971 Monday - Friday 10am - 9pm EST.

Identified: Hi there,

We are aware that for some users there has been some intermittent system slowness and some of you have also experienced error pages when clicking within the system.

We identified this issue at around 16:15 GMT / 12:15 EST and were able to take immediate steps to resolve this. This resulted in improvements but there have been further issues since this time that have caused further error pages to occur.

We are going through the resolution steps to fix this now and will update further as we progress through this work.