Shift4 Status

Resolved: The incident has been resolved.

Investigating: Shift4 is aware of a technical issue affecting deposit funding for a small number of merchants. We are working diligently to resolve the issue. Please be advised, deposits will be made as quickly as possible.

Investigating: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible. We will provide updates as the status changes.

Please be advised, deposits will be paid within 24 hours.

Identified: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Incident: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.

Resolved: The incident has been resolved. If you have any questions about tip adjustments, please call into support.

Identified: Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.

Resolved: The incident has been resolved. If you have any questions about tip adjustments, please call into support.

Identified: Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.

Resolved: The incident has been resolved. If you have any questions about tip adjustments, please call into support.

Identified: Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.

Resolved: The incident has been resolved. If you have any questions about tip adjustments, please call into support.

Identified: Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.

Resolved: The incident has been resolved. If you have any questions about tip adjustments, please call into support.

Identified: Incident: Shift4 is aware of an issue with merchants unable to reconcile tips that occurred after Daylight Savings Time was adjusted. Our technical teams are working on a solution at this time. If you are impacted by this issue, in the meantime, please call into Support for actions that can be taken to reconcile your tips. We sincerely apologize for any inconvenience this has caused.

Resolved: The incident has been resolved.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Incident: Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices.

Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.

Resolved: The incident has been resolved.

Investigating: Shift4 is aware of a technical issue affecting deposit funding for a small number of merchants. We are working diligently to resolve the issue. Please be advised, deposits will be made as quickly as possible.

Investigating: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible. We will provide updates as the status changes.

Please be advised, deposits will be paid within 24 hours.

Identified: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.

Monitoring: A fix has been implemented and we are monitoring the results.

Identified: Incident: Shift4 is aware of a technical issue affecting settlement deposit funding for a small number of merchants. We are working diligently to resolve the issue as quickly as possible, however, this may result in up to a 48-hour delay in funding.

Monitoring: Restored:

• GiveX POS: Including third-party online ordering
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics

Partial Restoration:

• B2B Cards
• Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.

Still Down:

• Marqui CMS

If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

Monitoring: Restored:

• GiveX POS: Third-party online ordering has been fixed
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics

Partial Restoration:

• B2B Cards
• Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.

Outage:

• Marqui CMS

Please follow the previous advice if merchants are having issues accessing the portal

Monitoring: Merchants configured to US datacenters that are boarded as Canadian entities, have been unable to use GiveX services. A fix is being applied now to address this directly.

Restored:

• GiveX POS: Third-party online ordering has been fixed
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics

Partial Restoration:

• B2B Cards
• Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.

Outage:

• Marqui CMS

Please follow the previous advice if merchants are having issues accessing the portal

Monitoring: GiveX Update

Restored:

• GiveX POS: Including third-party online ordering has been fixed
• GiveX Gift
• GiveX Loyalty
• Online ordering payments: Fully fixed as well.
• GiveX/Rx Analytics

Partial Restoration:

• B2B Cards
• Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.

Still Down:

• Marqui CMS

If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

Monitoring: GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.

Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint. If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect.

We are aware that reporting services remain degraded across Canada and Europe.

We sincerely apologize for any inconvenience this may have caused you.

Monitoring: GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.

Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.

We are aware that reporting services remain degraded across Canada and Europe.

We sincerely apologize for any inconvenience this may have caused you.

Identified: GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.

Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.

We are aware that reporting services remain degraded across Canada and Europe.

We sincerely apologize for any inconvenience this may have caused you

Identified: GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.

Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required.

If the service is still impaired, customers are advised to redirect to the secondary endpoint,

We are aware that reporting services remain degraded.

We sincerely apologise for any inconvenience this may have caused you

Identified: GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.

An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.

Customers are advised to redirect to the secondary endpoint if no automatic failover is implemented and the service is still impaired

We are aware that reporting services remain degraded.

Identified: GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.

An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.

If declines are observed, we suggest that clients contact our Support Team for further guidance.

We are aware that reporting services remain degraded.

Identified: GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. This covers GiveX services globally. We are aware that reporting services remain degraded.

An issue in Brazil - specifically BR2 - has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed from BR1 to BR2; no further action is required.

If declines are observed, we suggest that clients manually switch from BR2 to BR1.

Monitoring: GiveX core services in the US, Canada, Australia, Europe, Brazil, and Hong Kong have been restored. We are aware that reporting services remain degraded.

We appreciate your patience and apologise for the inconvenience.

Identified: Work on Givex services is still ongoing. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologise for the inconvenience.

Identified: We are continuing work to restore GiveX services and are still working to get merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.

We appreciate your patience and apologise for the inconvenience.

Identified: We continue to work on restoring GiveX services. A limited number of merchants have been restored, and we are continuing to bring the remaining merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologize for the inconvenience.

Identified: We are continuing to work on restoring GiveX services. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Until restored, affected merchants may continue to experience issues with balance checks, activations/redemptions, online purchases, and reporting. Thank you for your continued patience, and we apologize for the inconvenience.

Identified: We are continuing to work through unplanned maintenance and have begun restoring Gift Card and Loyalty Services (GiveX) for a limited number of merchants. Restoration is being completed in phases, so some merchants may see services return before others. Merchants who have not yet been restored may still experience unavailability of balance checks, activations/redemptions, online purchases, and reporting. We will continue to provide hourly updates as restoration progresses. Thank you for your patience, and we apologize for the inconvenience.

Identified: We are still undergoing unplanned maintenance. We are making progress restoring some services at this time. However, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

Identified: We are still undergoing unplanned maintenance. We continue working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

Identified: Update: We are currently working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

Identified: Update: We are progressing through unplanned maintenance activity. During this time, no Gift Card and Loyalty services will be available (this includes balance checks, activating/redeeming, as well as online purchases and reporting). We will continue to push updates here on an hourly basis. Thank you for your patience; we apologize for the inconvenience.

Identified: Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

Identified: Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

Investigating: Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately.

During this time, no GiveX service will be available

We will provide updates as they become available.

Thanks for your patience; we apologize for the inconvenience.

Monitoring: Restored:

• GiveX POS: Including third-party online ordering
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics

Partial Restoration:

• B2B Cards
• Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.

Still Down:

• Marqui CMS

If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

Monitoring: Restored:

• GiveX POS: Third-party online ordering has been fixed
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics

Partial Restoration:

• B2B Cards
• Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.

Outage:

• Marqui CMS

Please follow the previous advice if merchants are having issues accessing the portal

Monitoring: Merchants configured to US datacenters that are boarded as Canadian entities, have been unable to use GiveX services. A fix is being applied now to address this directly.

Restored:

• GiveX POS: Third-party online ordering has been fixed
• GiveX Gift
• GiveX Loyalty
• Online ordering payments
• GiveX/Rx Analytics

Partial Restoration:

• B2B Cards
• Reporting: Toronto reporting will be migrated to Calgary tonight and reconciled from Sunday & Monday.

Outage:

• Marqui CMS

Please follow the previous advice if merchants are having issues accessing the portal

Monitoring: GiveX Update

Restored:

• GiveX POS: Including third-party online ordering has been fixed
• GiveX Gift
• GiveX Loyalty
• Online ordering payments: Fully fixed as well.
• GiveX/Rx Analytics

Partial Restoration:

• B2B Cards
• Reporting: Reporting will be migrated tonight and reconciled for Sunday & Monday.

Still Down:

• Marqui CMS

If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect. We are aware that reporting services remain degraded across Canada and Europe. We sincerely apologize for any inconvenience this may have caused you.

Monitoring: GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.

Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint. If you are still currently experiencing issues, we highly encourage refreshing/ flushing your DNS cache before attempting to reconnect.

We are aware that reporting services remain degraded across Canada and Europe.

We sincerely apologize for any inconvenience this may have caused you.

Monitoring: GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.

Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.

We are aware that reporting services remain degraded across Canada and Europe.

We sincerely apologize for any inconvenience this may have caused you.

Identified: GiveX core services in the US, Canada, Australia, Europe, South America, and Asia have been restored. Maintenance is still ongoing in a few regions.

Clients with automatic failover enabled will be automatically routed, and no further action is required. If the service is still impaired, customers are advised to redirect to the secondary endpoint.

We are aware that reporting services remain degraded across Canada and Europe.

We sincerely apologize for any inconvenience this may have caused you

Identified: GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.

Maintenance is still ongoing in a few regions. Clients with automatic failover enabled will be automatically routed, and no further action is required.

If the service is still impaired, customers are advised to redirect to the secondary endpoint,

We are aware that reporting services remain degraded.

We sincerely apologise for any inconvenience this may have caused you

Identified: GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.

An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.

Customers are advised to redirect to the secondary endpoint if no automatic failover is implemented and the service is still impaired

We are aware that reporting services remain degraded.

Identified: GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored.

An issue in Brazil has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed, and no further action is required.

If declines are observed, we suggest that clients contact our Support Team for further guidance.

We are aware that reporting services remain degraded.

Identified: GiveX core services in the US, Canada, Australia, Europe, and Hong Kong have been restored. This covers GiveX services globally. We are aware that reporting services remain degraded.

An issue in Brazil - specifically BR2 - has been identified, and our teams are looking into it. Clients with failover enabled will be automatically routed from BR1 to BR2; no further action is required.

If declines are observed, we suggest that clients manually switch from BR2 to BR1.

Monitoring: GiveX core services in the US, Canada, Australia, Europe, Brazil, and Hong Kong have been restored. We are aware that reporting services remain degraded.

We appreciate your patience and apologise for the inconvenience.

Identified: Work on Givex services is still ongoing. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologise for the inconvenience.

Identified: We are continuing work to restore GiveX services and are still working to get merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting.

We appreciate your patience and apologise for the inconvenience.

Identified: We continue to work on restoring GiveX services. A limited number of merchants have been restored, and we are continuing to bring the remaining merchants back online. Merchants who have not yet been restored may still be unable to check balances, activate or redeem cards, make online purchases, or access reporting. We appreciate your patience and apologize for the inconvenience.

Identified: We are continuing to work on restoring GiveX services. Services have been restored for a limited number of merchants, and restoration for the remaining merchants is still in progress. Until restored, affected merchants may continue to experience issues with balance checks, activations/redemptions, online purchases, and reporting. Thank you for your continued patience, and we apologize for the inconvenience.

Identified: We are continuing to work through unplanned maintenance and have begun restoring Gift Card and Loyalty Services (GiveX) for a limited number of merchants. Restoration is being completed in phases, so some merchants may see services return before others. Merchants who have not yet been restored may still experience unavailability of balance checks, activations/redemptions, online purchases, and reporting. We will continue to provide hourly updates as restoration progresses. Thank you for your patience, and we apologize for the inconvenience.

Identified: We are still undergoing unplanned maintenance. We are making progress restoring some services at this time. However, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

Identified: We are still undergoing unplanned maintenance. We continue working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

Identified: Update: We are currently working towards restoring some services at this time. During this period, Gift Card and Loyalty Services will still be unavailable, this includes balance checks, activating/redeeming, as well as online purchases and reporting. We will continue to push hourly updates. Thank you for your patience and we apologize for the inconvenience caused.

Identified: Update: We are progressing through unplanned maintenance activity. During this time, no Gift Card and Loyalty services will be available (this includes balance checks, activating/redeeming, as well as online purchases and reporting). We will continue to push updates here on an hourly basis. Thank you for your patience; we apologize for the inconvenience.

Identified: Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

Identified: Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately. During this time, no GiveX service will be available We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.

Investigating: Shift4 is aware of some merchants experiencing issues with GiveX. We are entering a preventative maintenance window immediately.

During this time, no GiveX service will be available

We will provide updates as they become available.

Thanks for your patience; we apologize for the inconvenience.